Lockeyou

★★★★☆

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Home & Garden
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Sunrise Locksmith Chicago IL

35 W Wacker Dr Chicago, IL

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Automotive Chicago Locksmith

806 N Michigan Ave Chicago, IL

3.5 2
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This is simply the worst experience with any craftsman and company I have ever had. The locksmith rekeyed five locks. After he left - one spun in the chamber, one had the screw broken off the brass faceplate, one came loose a few days later and completely locked my family out of the house, necessitating a complete replacement of the door handle. The rekeyed locks were advertised to be high quality - they were not, I had Schlage locks, these were bottom of the barrel locks. I was promised a new key for each rekeyed lock. I was given one key. When I took the keys to be duplicated I was told it wasn't even an original key - which made the duplication difficult and took 3 trips to Menard's to finally get the keys that marginally worked. When I called today to complain that basically all the locks had malfunctioned I was told there was a 90 warranty and they could discount the repair. When I said I wanted the manager and the business address I was hung up on. When I called back I was given the managers phone number but no address, I was told there was no address. I got the address from my credit card company. The level of this work would have to improve to be graded an F both on the craftsmanship and on the company management/customer service side.
STAY AWAY DO NOT USE THEM!!!!!!!!!!!!!!

They come up as HInsdale Locksmiths on a web search phone number 630-219-0458 - BEWARE

1
★☆☆☆☆

This is simply the worst experience with any craftsman and company I have ever had. The locksmith rekeyed five locks. After he left - one spun in the chamber, one had the screw broken off the brass faceplate, one came loose a few days later and completely locked my family out of the house, necessitating a complete replacement of the door handle. The rekeyed locks were advertised to be high quality - they were not, I had Schlage locks, these were bottom of the barrel locks. I was promised a new key for each rekeyed lock. I was given one key. When I took the keys to be duplicated I was told it wasn't even an original key - which made the duplication difficult and took 3 trips to Menard's to finally get the keys that marginally worked. When I called today to complain that basically all the locks had malfunctioned I was told there was a 90 warranty and they could discount the repair. When I said I wanted the manager and the business address I was hung up on. When I called back I was given the managers phone number but no address, I was told there was no address. I got the address from my credit card company. The level of this work would have to improve to be graded an F both on the craftsmanship and on the company management/customer service side.
STAY AWAY DO NOT USE THEM!!!!!!!!!!!!!!

They come up as HInsdale Locksmiths on a web search phone number 630-219-0458 - BEWARE

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Don't hang up on a customer calling for remediation of poor service.

3
★★★★★

Don't hang up on a customer calling for remediation of poor service.

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