Art Oyster LLC

★☆☆☆☆
  • 9825 Marina Blvd

    Boca Raton, FL 33428

    Map & Directions
  • 561-488-8894

About Art Oyster LLC

Categories
  • Painting & Papering
Hours
Monday: 07:00 AM - 12:00 AM
Tuesday: 07:00 AM - 12:00 AM
Wednesday: 07:00 AM - 12:00 AM
Thursday: 07:00 AM - 12:00 AM
Friday: 07:00 AM - 12:00 AM
Saturday: 07:00 AM - 12:00 AM
Sunday: 07:00 AM - 12:00 AM

Home Construction & Remodeling

Home Construction & Remodeling
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Art Oyster's return policy must be fully read and understood before ordering because its claim that you have a 30-day money back guarantee does not apply to almost all of its products, including the following: "Custom framed or altered oil paintings cannot be returned." Know that "custom" means any frame.

Having a return policy that says 30-day money back guarantee is misleading. After three days, I called to cancel my order and was told simply "No." Yes, the manager/owner refused to refund my order and said, "The frame has already been cut." This I found hard to believe when it takes the artist 30-45 days to paint the canvas. Who cuts the frame before the canvas is finished as Art Oyster outsources the work???

I can see the owner's point if the painting is done and ready to ship, but three days after ordering....I doubt any work or cutting of the frame was completed as stated. Further negotiations resulted in no resolution and I ended up having to buy the paintings. I ordered the buy one get two free and let me tell you, the quality of the paintings leave much to be deisred. Two out of the three paintings were so poorly painted that I couldn't display them at all anywhere in my house.

Overall, not happy with the policy, the customer service, and the quality of painting. The old adage "you pay for what you get" applies here; don't be fooled. I will not do business with them again.

So, if you order any "framed" painting, know that it's non refundable.

1
★☆☆☆☆

Art Oyster's return policy must be fully read and understood before ordering because its claim that you have a 30-day money back guarantee does not apply to almost all of its products, including the following: "Custom framed or altered oil paintings cannot be returned." Know that "custom" means any frame.

Having a return policy that says 30-day money back guarantee is misleading. After three days, I called to cancel my order and was told simply "No." Yes, the manager/owner refused to refund my order and said, "The frame has already been cut." This I found hard to believe when it takes the artist 30-45 days to paint the canvas. Who cuts the frame before the canvas is finished as Art Oyster outsources the work???

I can see the owner's point if the painting is done and ready to ship, but three days after ordering....I doubt any work or cutting of the frame was completed as stated. Further negotiations resulted in no resolution and I ended up having to buy the paintings. I ordered the buy one get two free and let me tell you, the quality of the paintings leave much to be deisred. Two out of the three paintings were so poorly painted that I couldn't display them at all anywhere in my house.

Overall, not happy with the policy, the customer service, and the quality of painting. The old adage "you pay for what you get" applies here; don't be fooled. I will not do business with them again.

So, if you order any "framed" painting, know that it's non refundable.

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