Rochester Laser Spa

★☆☆☆☆
  • 2240 Monroe Avenue

    Rochester, NY 14618

    Map & Directions
  • 585-666-0978

About Rochester Laser Spa

Categories
  • Hair Removal Services
  • Laser Skin Treatments
Details
  • Laser Hair Removal
Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 09:00 AM - 05:00 PM
Wednesday: 09:00 AM - 05:00 PM
Thursday: 09:00 AM - 05:00 PM
Friday: 09:00 AM - 05:00 PM
Saturday: 09:00 AM - 03:00 PM
Sunday: Closed

Personal Services

Personal Services
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The Rochester Laser Spa charged me $1,770.00 to laser remove the hair from my daughter's underarms and bikini area. We were told it would take approx. 8 treatments, and if it possibly took more, no problem since they would continue treatments until all of the hair was gone. After two years, and 23 very painful treatments (one which actually BURNED my daughter due to the use of the wrong laser) my daughter has as much hair as the day we walked into their facility. All throughout this time, when the treatments weren't working, we questioned what was going on and we were given excuse after excuse---"You need to come in more often," or "Your daughter is too sensitive to the treatments so we can't rasie the laser level high enough," and the last ridiculous excuse was "Your daughter has Polycystic Ovarian Syndrome and it's not our fault and if you want to continue treaments we have to charge you more." Once I heard this last excuse, I asked for a refund because it was obvious that the laser wasn't working on her. The Rochester Laser Spa refused to give us a refund stating that I signed a contract that states "refunds are not given once the treatments have begun." I am now taking them to small claims court to sue for the $1,770.00 that we paid and received nothing in return, except years of pain and disappointment. If you go to the BBB.org website you can see photos how much hair my daughter still has, and you will see the insulting way in which Mr. Spitale has treated us throughout this whole process. DO NOT DO BUSINESS with the Rochester Laser Spa unless you want to waste your money and be lied to when trying to get good customer service.

1
★☆☆☆☆

The Rochester Laser Spa charged me $1,770.00 to laser remove the hair from my daughter's underarms and bikini area. We were told it would take approx. 8 treatments, and if it possibly took more, no problem since they would continue treatments until all of the hair was gone. After two years, and 23 very painful treatments (one which actually BURNED my daughter due to the use of the wrong laser) my daughter has as much hair as the day we walked into their facility. All throughout this time, when the treatments weren't working, we questioned what was going on and we were given excuse after excuse---"You need to come in more often," or "Your daughter is too sensitive to the treatments so we can't rasie the laser level high enough," and the last ridiculous excuse was "Your daughter has Polycystic Ovarian Syndrome and it's not our fault and if you want to continue treaments we have to charge you more." Once I heard this last excuse, I asked for a refund because it was obvious that the laser wasn't working on her. The Rochester Laser Spa refused to give us a refund stating that I signed a contract that states "refunds are not given once the treatments have begun." I am now taking them to small claims court to sue for the $1,770.00 that we paid and received nothing in return, except years of pain and disappointment. If you go to the BBB.org website you can see photos how much hair my daughter still has, and you will see the insulting way in which Mr. Spitale has treated us throughout this whole process. DO NOT DO BUSINESS with the Rochester Laser Spa unless you want to waste your money and be lied to when trying to get good customer service.

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For premium beauty and personal Rochester, NY Spa services, rely on Rochester Laser Spa. We employ products and skills that are tried and true. We have a savvy and friendly team dedicated to you.

 

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