Xo Moving

★☆☆☆☆
  • 6204 Buena Vista Dr suite #B

    Newark, CA 94560

    Map & Directions
  • 877-668-3369

About Xo Moving

Categories
  • Moving Companies

Transportation & Storage

Transportation & Storage
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Gave me artificially low estimate to gain my business for my move;using deceitful tactics &false offers.Raising prices& Holding my belongings hostage I am beyond disappointed with the false level of security XO sold me throughout the process, and their movers ended up costing me significantly more than the next lowest bidder, which had relativ ratings to XO . Every time I would ask Scott (XO rep) why their estimates mass volume under details didn't match the actual weight I gave him (from my previous move only 14 months prior), it was because he always wanted to tell me what I wanted to hear. We were knowingly defrauded by falsely underestimating the cost to get my business. His estimate was 35% below what the actual coat resulted, despite as many times as I mentioned to him that the facts he stated on the estimate were inaccurate, i even emailed that to him and documented it. Not to mention the additional $250 we spent out of pocket on packing supplies, which we were told were included, most were not used, and most of the packaged goods we're excessively wrapped by his employees and packaged. Additionally, the XO truck was not large enough, and I had to rent a truck and pick up things that didn't fit on my first weekend at home. At an additional cost to me XO's devious business practices, have caused us loss of work time, distress and an additional $1200 above XO's agreed upon original estimate. Shame on me for trusting XO, but most importantly, shame on XO for your devious and misleading business practices. What's worst is that the XO rep must have called me over 15 times before the move, and no one from XO company called me after the move, knowing the deceit and lies they had committed with our move for over 7 days (after i sent emails and calls)., not until March 6, 2014. I find it difficult to believe that no one from XO contacted me after the horrible experience we had with their company on the 27th of February 2014 when we moved, knowing our level of dissatisfaction with their handling of our moving estimate and my messages sent with the actual moving agents, There is very little anyone can do or say to take the fowl feelings we have left over this process with XO and how XO conducted themselves to "sell me their product" at any cost to us, regardless of honesty. Prior to the move, when we spoke on the phone, i gave them the accurate account of what we had discussed from my previous move 14 months prior (adding an extra 400lbs) from Florida to California where our move took up 1/3 of a 48 ft North American Van LInes truck (great movers). On every one of your ocnversations XO reiterated that the price we discussed and signed off on and XO adjusted for me was an "UP TO.."amount which secured that I would only pay "UP TO...(that amount we agreed on) regardless of any additional changes," which was false, since XO moving agents had us sign documents to change the estimate not once but twice during the move, while they had our items mounted on their trucks. Once in MOnterey in the middle of them moving our things, at this point, our items were held hostage, and again at 1130pm when they arrived at our new home in the East Bay. They misguided, and misled us! Liars and Cheaters

1
★☆☆☆☆

Gave me artificially low estimate to gain my business for my move;using deceitful tactics &false offers.Raising prices& Holding my belongings hostage I am beyond disappointed with the false level of security XO sold me throughout the process, and their movers ended up costing me significantly more than the next lowest bidder, which had relativ ratings to XO . Every time I would ask Scott (XO rep) why their estimates mass volume under details didn't match the actual weight I gave him (from my previous move only 14 months prior), it was because he always wanted to tell me what I wanted to hear. We were knowingly defrauded by falsely underestimating the cost to get my business. His estimate was 35% below what the actual coat resulted, despite as many times as I mentioned to him that the facts he stated on the estimate were inaccurate, i even emailed that to him and documented it. Not to mention the additional $250 we spent out of pocket on packing supplies, which we were told were included, most were not used, and most of the packaged goods we're excessively wrapped by his employees and packaged. Additionally, the XO truck was not large enough, and I had to rent a truck and pick up things that didn't fit on my first weekend at home. At an additional cost to me XO's devious business practices, have caused us loss of work time, distress and an additional $1200 above XO's agreed upon original estimate. Shame on me for trusting XO, but most importantly, shame on XO for your devious and misleading business practices. What's worst is that the XO rep must have called me over 15 times before the move, and no one from XO company called me after the move, knowing the deceit and lies they had committed with our move for over 7 days (after i sent emails and calls)., not until March 6, 2014. I find it difficult to believe that no one from XO contacted me after the horrible experience we had with their company on the 27th of February 2014 when we moved, knowing our level of dissatisfaction with their handling of our moving estimate and my messages sent with the actual moving agents, There is very little anyone can do or say to take the fowl feelings we have left over this process with XO and how XO conducted themselves to "sell me their product" at any cost to us, regardless of honesty. Prior to the move, when we spoke on the phone, i gave them the accurate account of what we had discussed from my previous move 14 months prior (adding an extra 400lbs) from Florida to California where our move took up 1/3 of a 48 ft North American Van LInes truck (great movers). On every one of your ocnversations XO reiterated that the price we discussed and signed off on and XO adjusted for me was an "UP TO.."amount which secured that I would only pay "UP TO...(that amount we agreed on) regardless of any additional changes," which was false, since XO moving agents had us sign documents to change the estimate not once but twice during the move, while they had our items mounted on their trucks. Once in MOnterey in the middle of them moving our things, at this point, our items were held hostage, and again at 1130pm when they arrived at our new home in the East Bay. They misguided, and misled us! Liars and Cheaters

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