Sugar Land Gymnastics

★☆☆☆☆
  • 16215 Lexington Blvd

    Sugar Land, TX 77479

    Map & Directions
  • 281-240-0999

About Sugar Land Gymnastics

Categories
  • Gymnastics
  • Martial Arts Lessons
  • Karate

Sports & Recreation

Sports & Recreation
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1.0 3
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Declining quality:
I have been a loyal customer at Sugar Land Gymnastics since last summer (6/12). After renewing for the fall term, we saw a significant increase in class size! We went from a 4:1 student:teacher ratio to a 6:1 typically. On top of that, the quality of instructors severely declined. Shannon spoiled us over the summer! The other instructors seem to have difficulty handling the 2-4 year-olds in their classes.

We decided to renew for this winter term (January/February) because Shannon would be teaching the class again. Since then, we've seen the classes balloon even more! Now, some classes will have 8 or more kids in them. If there are more than 6 students, they do have an additional instructor present, but that still means less on-apparatus time for each student...

Part of the reason the classes may be over-crowded is that they don't know about it or don't care. Just before I dropped of my Groupon, there was a woman there asking if her child could move from one time to another. She was told repeatedly that the time she wanted to move to was full. Yet, when I took my child to that time class - she was there with her child! She had clearly been told it was full, but just put her child in that "Full" class anyway - now making it over-full! The instructors let it happen!

Climax:
The end of January they offered a Groupon that I purchased thinking a friend could use it. The friend backed out and opted to go to another gym. I then took the Groupon in to apply a credit to my account. I knew that I wouldn't be able to take advantage of the Groupon discount, but simply wanted the cash value (amount paid) to be applied to my account - as all Groupons state that the cash value never expires. When I took it in, I was told - point blank - that they "can't accept that as payment." When I pointed out that the Groupon even contains the text that the paid value never expires, I was told that the manager would have to contact me. Fine.

Next day - the manager calls me and lets me know that they won't honor the cash value that I paid for the Groupon because I don't qualify for the Groupon since my child is already a student there. I explained the Groupon policy - which you'd think the business would know about. The manager again said they don't do that... I said, "Fine. I'll get my money back from Groupon and let them know that you don't honor their policy of the cash value never expiring." The manager's response was to cut me a check for the cash value of the Groupon AND for the remaining classes we haven't attended!

He bought me out! I guess they have an excess of income and don't need their current customers! I was amazed/shocked by the manager's response & want others to know how he does business. Instead of simply applying the $69 to my account and letting us continue to be loyal customers, he opted to buy us out and boot us out.

Summary:
It has become obvious that Sugar Land Gymnastics has just a few people that care about the kids and their instruction. The manager is not one of them! The over-crowded classes, lack of parking, cramped waiting areas, lack of restrooms for the number of people on site all contribute to poor facilities. The manager is more concerned about $$$ than scheduling a reasonable number of students to be on-site at one time.

Shannon (instructor) and Betty (desk staff) are awesome at Sugar Land Gymnastics! They are the only reason for the single star this business is receiving! Their manager, Brian, has forced me to take my business elsewhere. After this buy-out, we won't be back - since we are no longer welcome - but we will miss Shannon! This makes me wonder how many other people he has bought-out...

There are other options all within ~5 miles of Sugar Land Gymnastics:
GymTex Gymnastics, Sugar Land Little Gym, Sea Star Gymnastics & Swim School.
Please take your business to one of these sites instead of SLG!

1
★☆☆☆☆

Declining quality:
I have been a loyal customer at Sugar Land Gymnastics since last summer (6/12). After renewing for the fall term, we saw a significant increase in class size! We went from a 4:1 student:teacher ratio to a 6:1 typically. On top of that, the quality of instructors severely declined. Shannon spoiled us over the summer! The other instructors seem to have difficulty handling the 2-4 year-olds in their classes.

We decided to renew for this winter term (January/February) because Shannon would be teaching the class again. Since then, we've seen the classes balloon even more! Now, some classes will have 8 or more kids in them. If there are more than 6 students, they do have an additional instructor present, but that still means less on-apparatus time for each student...

Part of the reason the classes may be over-crowded is that they don't know about it or don't care. Just before I dropped of my Groupon, there was a woman there asking if her child could move from one time to another. She was told repeatedly that the time she wanted to move to was full. Yet, when I took my child to that time class - she was there with her child! She had clearly been told it was full, but just put her child in that "Full" class anyway - now making it over-full! The instructors let it happen!

Climax:
The end of January they offered a Groupon that I purchased thinking a friend could use it. The friend backed out and opted to go to another gym. I then took the Groupon in to apply a credit to my account. I knew that I wouldn't be able to take advantage of the Groupon discount, but simply wanted the cash value (amount paid) to be applied to my account - as all Groupons state that the cash value never expires. When I took it in, I was told - point blank - that they "can't accept that as payment." When I pointed out that the Groupon even contains the text that the paid value never expires, I was told that the manager would have to contact me. Fine.

Next day - the manager calls me and lets me know that they won't honor the cash value that I paid for the Groupon because I don't qualify for the Groupon since my child is already a student there. I explained the Groupon policy - which you'd think the business would know about. The manager again said they don't do that... I said, "Fine. I'll get my money back from Groupon and let them know that you don't honor their policy of the cash value never expiring." The manager's response was to cut me a check for the cash value of the Groupon AND for the remaining classes we haven't attended!

He bought me out! I guess they have an excess of income and don't need their current customers! I was amazed/shocked by the manager's response & want others to know how he does business. Instead of simply applying the $69 to my account and letting us continue to be loyal customers, he opted to buy us out and boot us out.

Summary:
It has become obvious that Sugar Land Gymnastics has just a few people that care about the kids and their instruction. The manager is not one of them! The over-crowded classes, lack of parking, cramped waiting areas, lack of restrooms for the number of people on site all contribute to poor facilities. The manager is more concerned about $$$ than scheduling a reasonable number of students to be on-site at one time.

Shannon (instructor) and Betty (desk staff) are awesome at Sugar Land Gymnastics! They are the only reason for the single star this business is receiving! Their manager, Brian, has forced me to take my business elsewhere. After this buy-out, we won't be back - since we are no longer welcome - but we will miss Shannon! This makes me wonder how many other people he has bought-out...

There are other options all within ~5 miles of Sugar Land Gymnastics:
GymTex Gymnastics, Sugar Land Little Gym, Sea Star Gymnastics & Swim School.
Please take your business to one of these sites instead of SLG!

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We have been at this gym for almost 2 years. When we first started they hope team program (competitive gymnastics for young kids) I was extremely impressed and believed that the program was worth every penny. Things changed when they put Bryan as the GM. The guy is not friendly and has never once approached me or given me any feedback about my daughter. He is not about running a competitive gym; he would rather run a money making racket. At the end of the spring, my daughter was working on back hand springs. Things changed when the summer came. The gym offered a Groupon which turned it from a great environment to pure chaos and overcrowded classes. My daughter's class went from 6 kids to almost 20 at times. As far as gymnastics is concerned, I bit my tongue all summer as I watched my daughter's class regress from its competitive edge to doing somersaults and back rolls. There were so many classes in the gym at once that the classes had to wait to use the next piece of equipment and constantly dodge other classes. I approached Bryan with my concerns today. I had sent him an email this morning and he asked to talk to me in his office this afternoon. I was a little excited about the conversation hoping that maybe my feedback could inspire him as a GM to make some positive changes. Boy was I wrong. This man in unapproachable. As soon as I sat down, he lit into me basically telling me that he really didn't care because he was going to run things the way he wanted and he can't please everyone. He suggested, through throwing a temper tantrum and screaming, that my daughter and I may be happier somewhere else. I was shaking so hard I could hardly pick up my purse. How in the world is a man like this allowed to be around children? I left his office to get my daughter and mother-in-law and we all left. He actually told his front door staff that he wanted me escorted out of the building. The amazing thing is that the whole conversation between us lasted possibly 5 minutes total. I never raised my voice at him because I didn't want to lower myself to his level. He is a very scary and unstable individual and he is the one in charge.
We left the gym and found a much better one where there is more one on one and the staff is very friendly. Don't take your kids to Sugar Land Gymnastics. There are much better places out there.

1
★☆☆☆☆

We have been at this gym for almost 2 years. When we first started they hope team program (competitive gymnastics for young kids) I was extremely impressed and believed that the program was worth every penny. Things changed when they put Bryan as the GM. The guy is not friendly and has never once approached me or given me any feedback about my daughter. He is not about running a competitive gym; he would rather run a money making racket. At the end of the spring, my daughter was working on back hand springs. Things changed when the summer came. The gym offered a Groupon which turned it from a great environment to pure chaos and overcrowded classes. My daughter's class went from 6 kids to almost 20 at times. As far as gymnastics is concerned, I bit my tongue all summer as I watched my daughter's class regress from its competitive edge to doing somersaults and back rolls. There were so many classes in the gym at once that the classes had to wait to use the next piece of equipment and constantly dodge other classes. I approached Bryan with my concerns today. I had sent him an email this morning and he asked to talk to me in his office this afternoon. I was a little excited about the conversation hoping that maybe my feedback could inspire him as a GM to make some positive changes. Boy was I wrong. This man in unapproachable. As soon as I sat down, he lit into me basically telling me that he really didn't care because he was going to run things the way he wanted and he can't please everyone. He suggested, through throwing a temper tantrum and screaming, that my daughter and I may be happier somewhere else. I was shaking so hard I could hardly pick up my purse. How in the world is a man like this allowed to be around children? I left his office to get my daughter and mother-in-law and we all left. He actually told his front door staff that he wanted me escorted out of the building. The amazing thing is that the whole conversation between us lasted possibly 5 minutes total. I never raised my voice at him because I didn't want to lower myself to his level. He is a very scary and unstable individual and he is the one in charge.
We left the gym and found a much better one where there is more one on one and the staff is very friendly. Don't take your kids to Sugar Land Gymnastics. There are much better places out there.

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1 out of 1 people found this review helpful.

.

Sugarland Gymnastics kept my kid in the same class for a year with no progression, they would stretch for 15 minutes, then they would put my kid in either the swing or the trampoline, she would only do activities for about 5 minutes of the entire class, the rest was sitting and watching everyone else. There is no path for progression here, even if they are ready to move to the next class, we were told we couldn't based on age. My child was regressing in this gymnastics school, it's not worth the money. Even after we spoke with the management about it, nothing changed. Now we are happy in Westwood Gymnastics in Katy.

1
★☆☆☆☆

Sugarland Gymnastics kept my kid in the same class for a year with no progression, they would stretch for 15 minutes, then they would put my kid in either the swing or the trampoline, she would only do activities for about 5 minutes of the entire class, the rest was sitting and watching everyone else. There is no path for progression here, even if they are ready to move to the next class, we were told we couldn't based on age. My child was regressing in this gymnastics school, it's not worth the money. Even after we spoke with the management about it, nothing changed. Now we are happy in Westwood Gymnastics in Katy.

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1 out of 1 people found this review helpful.

Message from Sugar Land Gymnastics

"I really enjoy working with children," says Women's Coach Mei, "and have coached Level Four through Seven State Champions and Level Eight and Nine Regional All-Round Gymnastics Champions." Coach Mei competed as a member of the Chinese National Gymnastics team and has over 30 years of gymnastics experience. She is a USAG certified national judge and meet director and has been a professional member of the USA-Gymnastics for almost 25 years.

More about Sugar Land Gymnastics

We're transforming our new gym next to the Sugar Land Ice Center with top-quality staff and a targeted curriculum. We're serious about competing onthe National and International level and we're already taking enrollment of the Fall Gymnastics and Dance instruction programs. Offering the best instruction starts with the best instructors. Sugar Land Gymnastics and Dance's new executive Director and General Manager, Bryan Kiser, is an Elite Level Developmental Men's Gymnastics Coach with 25 years of experience in the Men's Junior Olympic Gymnastics Program. He also served as the the Strength, Conditioning, and Nutritional consultant for the Houston Rockets Power Dance Squad.

 

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