Hartford Card and Driver

★☆☆☆☆
  • 18 North Main Street

    West Hartford, CT 06107

    Map & Directions
  • 888-588-5033

About Hartford Card and Driver

Categories
  • Transportation Services

Transportation & Storage

Transportation & Storage
More choices in West Hartford:
Resultset_next

The UPS Store

1022 Boulevard West Hartford, CT

Resultset_next

UPS Store

41 Crossroads Plz West Hartford, CT

1.0 1
Hi! Sign in to let us know how Hartford Card and Driver was?
Write a Review
.

I contacted Hartford Car and Driver for two BMW sedans to transport my bride and her mother to church for my Farmington, CT wedding. On the first call the staff member was responsive, assuring of their quality and reliability of service for such an occasion, and prompt in providing a quote and booking the reservation.

Two weeks before the wedding I called early AM to arrange a visit to view the cars in their fleet that would be used for my reservation. I explained I had a strong impression of their service level and fleet but wanted to leave nothing to chance for my wedding. In short, after multiple calls I received the run around all day about the availability of any of the fleet for viewing. I also discovered after specifically requesting two BMWs for my reservation it had been booked for one BMW and one Audi, which I asked to have corrected. After telling me they would correct the reservation and call me before close of business to arrange a viewing, which they did not, I placed one more call at 6pm. I was asked to come at 9am the next day to view the BMWs. At this point I began having reservations about the service quality and general reliability of this organization so while on the way to Hartford the next morning I called in advance to make sure they actually had the cars available I reserved (the BMWs) to view. The representative said they only had an Audi. After explaining again that I had requested two BMWs twice and not an Audi I was told the following, "We are a car service. I can't have our cars sitting around the garage all day for viewing. What I can do is cancel your reservation and wish you all the best in finding someone else." The rep. then hung up on me.

Needless to say, Hartford Car and Driver fell completely short of living up to its claim of being a premier car service for business executives and special events. It was hardly unreasonable to ask to see the cars that would be used for my reservation given the importance of the occasion. With the lack of reliability and rudeness displayed in response to a very simple reservation inquiry I can only imagine what kind of service and car we would have actually received if I had not done due diligence. I prefer to write positive reviews on service providers, yet feel a sense of responsibility to report the facts when they fall short. After wasting a lot of time with HCD in a crucial planning period I hastily found another service that worked out great.

1
★☆☆☆☆

I contacted Hartford Car and Driver for two BMW sedans to transport my bride and her mother to church for my Farmington, CT wedding. On the first call the staff member was responsive, assuring of their quality and reliability of service for such an occasion, and prompt in providing a quote and booking the reservation.

Two weeks before the wedding I called early AM to arrange a visit to view the cars in their fleet that would be used for my reservation. I explained I had a strong impression of their service level and fleet but wanted to leave nothing to chance for my wedding. In short, after multiple calls I received the run around all day about the availability of any of the fleet for viewing. I also discovered after specifically requesting two BMWs for my reservation it had been booked for one BMW and one Audi, which I asked to have corrected. After telling me they would correct the reservation and call me before close of business to arrange a viewing, which they did not, I placed one more call at 6pm. I was asked to come at 9am the next day to view the BMWs. At this point I began having reservations about the service quality and general reliability of this organization so while on the way to Hartford the next morning I called in advance to make sure they actually had the cars available I reserved (the BMWs) to view. The representative said they only had an Audi. After explaining again that I had requested two BMWs twice and not an Audi I was told the following, "We are a car service. I can't have our cars sitting around the garage all day for viewing. What I can do is cancel your reservation and wish you all the best in finding someone else." The rep. then hung up on me.

Needless to say, Hartford Car and Driver fell completely short of living up to its claim of being a premier car service for business executives and special events. It was hardly unreasonable to ask to see the cars that would be used for my reservation given the importance of the occasion. With the lack of reliability and rudeness displayed in response to a very simple reservation inquiry I can only imagine what kind of service and car we would have actually received if I had not done due diligence. I prefer to write positive reviews on service providers, yet feel a sense of responsibility to report the facts when they fall short. After wasting a lot of time with HCD in a crucial planning period I hastily found another service that worked out great.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Hartford Card and Driver, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review