ADT Authorized Security Dealer - Protect Your Home

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About ADT Authorized Security Dealer - Protect Your Home

Categories
  • Security Services
  • Crowd Control
Details
  • Install Surveillance Cameras

Business Services

Business Services
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Protect Your Home sold me on the installation of $1,000 worth of ADT home security monitoring in January 2011, then refused to assist me when the equipment they installed when it did not function correctly. After months of constant beeping and false alarms, ADT sent out a technician who said the Protect Your Home technician who initially installed the system had not done it correctly. Despite this, I was not refunded for the cost of installation, nor for any of the monthly fees paid for service. In December 2012, almost a year after installation, a Protect Your Home rep called me in response to a formal complaint letter I had sent to ADT and Protect Your Home, and told me ADT would be refunding my installation fees and monthly fees due to the fact that the service was not working. She initiated a three-way call with an ADT rep who confirmed that I would be receiving a refund within two weeks. That money never arrived. To add insult to injury, I have recently received a collection notice (ADT apparently turned me over to collections) with a past due amount of over $900... which means now MY credit has been negatively affected by this company's utter ineptitude and lack of customer service. I plan to post reviews all over the internet, to submit formal complaints to the BBB and Attorneys General, and to tell everyone I know about this fraudulent company. Buyer beware... we all need to be wary of companies like this ADT and Protect Your Home who prey on home owners security fears but whom are, in reality, part of the problem rather than the solution.

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★☆☆☆☆

Protect Your Home sold me on the installation of $1,000 worth of ADT home security monitoring in January 2011, then refused to assist me when the equipment they installed when it did not function correctly. After months of constant beeping and false alarms, ADT sent out a technician who said the Protect Your Home technician who initially installed the system had not done it correctly. Despite this, I was not refunded for the cost of installation, nor for any of the monthly fees paid for service. In December 2012, almost a year after installation, a Protect Your Home rep called me in response to a formal complaint letter I had sent to ADT and Protect Your Home, and told me ADT would be refunding my installation fees and monthly fees due to the fact that the service was not working. She initiated a three-way call with an ADT rep who confirmed that I would be receiving a refund within two weeks. That money never arrived. To add insult to injury, I have recently received a collection notice (ADT apparently turned me over to collections) with a past due amount of over $900... which means now MY credit has been negatively affected by this company's utter ineptitude and lack of customer service. I plan to post reviews all over the internet, to submit formal complaints to the BBB and Attorneys General, and to tell everyone I know about this fraudulent company. Buyer beware... we all need to be wary of companies like this ADT and Protect Your Home who prey on home owners security fears but whom are, in reality, part of the problem rather than the solution.

 

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