Capital Home Improvements

★★★☆☆

"Bulding Equity In America - One Home At A Time"

  • 208 Long Branch Rd Suite 300

    Syracuse, NY 13209

    Map & Directions
  • 315-565-5401

About Capital Home Improvements

Details
Hours
24/7

Home & Garden

Home & Garden
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we had a job done from this company, my friend heard on the radio quite often, so I thought it was the best, professional people to deal with, boy I was wrong!. In the beginning the owner wanted the work so bad and even convinced us to have the other part of the house done also (masonry job). But then again, as soon as we sign up and say yes (no contract paper work signed by the way), the owner keep procrastinating that they are going to show up that day, then the day came, they never showed up, and we never heard from them again, until we have decided we don't want anymore job done by them, then he calls back and say that they are going to come the next day or that week. And even that day that they are supposed to show up, there was something wrong with their machine or whatever that was then again it was postponed. (What's up with the unprofessional manner?) When a business company want your business, they should do anything they could to make the customer happy. Then, after the job was done, he had his employee called me for the payment, he can't even call me about it. He told me in the beginning they accept credit cards, but for some reason when I wanted to pay using credit card they didn't do it. Whatever that was, so I just paid it through check in full, that way I don't have to deal with them again. They're just very unprofessional... I was going to have them do the rest of the house that needs to be done, but not after how they deal with us. I don;t wanna have something to do with this company even in the future.

0
★☆☆☆☆

we had a job done from this company, my friend heard on the radio quite often, so I thought it was the best, professional people to deal with, boy I was wrong!. In the beginning the owner wanted the work so bad and even convinced us to have the other part of the house done also (masonry job). But then again, as soon as we sign up and say yes (no contract paper work signed by the way), the owner keep procrastinating that they are going to show up that day, then the day came, they never showed up, and we never heard from them again, until we have decided we don't want anymore job done by them, then he calls back and say that they are going to come the next day or that week. And even that day that they are supposed to show up, there was something wrong with their machine or whatever that was then again it was postponed. (What's up with the unprofessional manner?) When a business company want your business, they should do anything they could to make the customer happy. Then, after the job was done, he had his employee called me for the payment, he can't even call me about it. He told me in the beginning they accept credit cards, but for some reason when I wanted to pay using credit card they didn't do it. Whatever that was, so I just paid it through check in full, that way I don't have to deal with them again. They're just very unprofessional... I was going to have them do the rest of the house that needs to be done, but not after how they deal with us. I don;t wanna have something to do with this company even in the future.

.

Between May-August, we had a new metal shingle roof installed, an overhang added, and seamless gutters installed. Job took much longer than expected. Frequently called owner, who would state each time that they would come to finish the job ""in a few days"". Well, those ""few days"" took weeks, and it wasn't until they wanted the next payment that they would finally show up. \n\nRoof installation looked fine, only concern was that some of the shingles had been nailed on top, instead of being nailed and then the next piece layered over the previous. (My understanding is that nailing over both layers of shingles can cause small holes that allow leaks to get through, but maybe this isn't the case with metal roofs?).\n\nWhen gutters were installed, part of the siding was cut off to make room for the gutter edge, but was not put back afterwards, leaving a hole on each side of the house. We requested that this be fixed, but unfortunately they simply nailed on a piece of white metal over the holes, not bothering to make anything seamless or match like it did previously. Since we paid a lot, we did expect the job to be detail-oriented, but this was not the case.\n\nThe workers used our trash bins to throw away large pieces of material that the garbage collectors would not take. Not only that, but they left large pieces of wood on the side of our house that we normally do not go on, with NAILS sticking out of them, and on the grass (by the time we noticed this the grass was already dead and brown). Cigarette butts were also left around the house. We requested that they throw away their own trash, and they said that they would be right on it, but it took at least another full week before they took the trash.\n\nThey also left a ladder up against the side of our house for a few weeks. The owner did ask us if it was alright, but at that point in time the plan was for the team to come back within a day or so to finish the job. After a couple weeks I called and mentioned the ladder, and even mentioned the fact that small children in the area could get hurt (at this point I still didn't know about the wood that they also could have gotten hurt on! not to mention a big lawsuit for us!). The owner said that he would get the ladder ASAP, but once a few days went by, I had to get the neighbor to bring it down for us.\n\nOne word of advice for anyone that is getting big projects like this done...don't pay up front, and get it in writing in the contract to pay at the end of the job. That way, there's always motivation to do a good job, and a timely one. Once you pay, your priority goes way down. Document everything, and take your time when reviewing their work. Good luck!

1
★★☆☆☆

Between May-August, we had a new metal shingle roof installed, an overhang added, and seamless gutters installed. Job took much longer than expected. Frequently called owner, who would state each time that they would come to finish the job ""in a few days"". Well, those ""few days"" took weeks, and it wasn't until they wanted the next payment that they would finally show up. \n\nRoof installation looked fine, only concern was that some of the shingles had been nailed on top, instead of being nailed and then the next piece layered over the previous. (My understanding is that nailing over both layers of shingles can cause small holes that allow leaks to get through, but maybe this isn't the case with metal roofs?).\n\nWhen gutters were installed, part of the siding was cut off to make room for the gutter edge, but was not put back afterwards, leaving a hole on each side of the house. We requested that this be fixed, but unfortunately they simply nailed on a piece of white metal over the holes, not bothering to make anything seamless or match like it did previously. Since we paid a lot, we did expect the job to be detail-oriented, but this was not the case.\n\nThe workers used our trash bins to throw away large pieces of material that the garbage collectors would not take. Not only that, but they left large pieces of wood on the side of our house that we normally do not go on, with NAILS sticking out of them, and on the grass (by the time we noticed this the grass was already dead and brown). Cigarette butts were also left around the house. We requested that they throw away their own trash, and they said that they would be right on it, but it took at least another full week before they took the trash.\n\nThey also left a ladder up against the side of our house for a few weeks. The owner did ask us if it was alright, but at that point in time the plan was for the team to come back within a day or so to finish the job. After a couple weeks I called and mentioned the ladder, and even mentioned the fact that small children in the area could get hurt (at this point I still didn't know about the wood that they also could have gotten hurt on! not to mention a big lawsuit for us!). The owner said that he would get the ladder ASAP, but once a few days went by, I had to get the neighbor to bring it down for us.\n\nOne word of advice for anyone that is getting big projects like this done...don't pay up front, and get it in writing in the contract to pay at the end of the job. That way, there's always motivation to do a good job, and a timely one. Once you pay, your priority goes way down. Document everything, and take your time when reviewing their work. Good luck!

.

Capital Home Improvements is a Roofing Contractor offering also Siding, Masonry Work and Window Replacement for the area of Liverpool, NY. Roofing Contractor, Siding, Masonry Work, Window Replacement, Masonry Contractor.

2
★★★★★

Capital Home Improvements is a Roofing Contractor offering also Siding, Masonry Work and Window Replacement for the area of Liverpool, NY. Roofing Contractor, Siding, Masonry Work, Window Replacement, Masonry Contractor.

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