Beltmann Relocation Group

★☆☆☆☆
Moving services, International Moving, Residential Moving, Corporate Moving
  • 8101 Lenexa Drive Suite B

    Lenexa, KS 66214

    Map & Directions
  • 913-703-7310

About Beltmann Relocation Group

Categories
  • Moving Companies
Details
  • Relocation Services
Hours
M-Su 24hr
Emails
  • info@beltmann.com

Transportation & Storage

Transportation & Storage
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DO NOT use this mover. I am a veteran of many cross-country corporate moves, so I know what to expect. I've never seen such a Jekyll-and-Hyde outfit: They were so folksy and sweet until our contract was signed, but everything changed the day the packers showed up - and it never got better, at either the origin or destination. From end to end, Beltmann's people were unresponsive and unprofessional, and they never stopped trying to nickel and dime us for additional charges, despite the fact that we had a binding contract. (My supposition is that the sales rep underestimated the job and the company was losing money on our move.) I'd give these people zero stars if Citysearch allowed me to. Think long and hard before you let these people pack your entire life into a trailer.

0
★☆☆☆☆

DO NOT use this mover. I am a veteran of many cross-country corporate moves, so I know what to expect. I've never seen such a Jekyll-and-Hyde outfit: They were so folksy and sweet until our contract was signed, but everything changed the day the packers showed up - and it never got better, at either the origin or destination. From end to end, Beltmann's people were unresponsive and unprofessional, and they never stopped trying to nickel and dime us for additional charges, despite the fact that we had a binding contract. (My supposition is that the sales rep underestimated the job and the company was losing money on our move.) I'd give these people zero stars if Citysearch allowed me to. Think long and hard before you let these people pack your entire life into a trailer.

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Terrible, terrible service and lack of respect for the customer. Ordered a console from Costco and these guys were supposed to fulfill the order. According to the tracking website, they tried calling us and had left a voicemail as well as sent an email to set up a delivery time. Needless to say, those stories were totally made up, probably because they needed to meet certain metrics to remain a Costco carrier. So we called them up, and spoke to Randy, who told us that they could deliver the item in three days' time, which was a Thursday, but that he would call us back in a bit, with a time window (as he was in the midst of packing something). He didn't call back in a bit. He didn't call back at all.

So we called him the next day. Totally unapologetic, Randy sets the delivery time window to be between 3 and 7 in the evening on Thursday. I take the day off on Thursday and it turned out to be a monumental waste of time. No call, no email, no show.

The next day, I call to speak with Randy's boss, a Tim Austin. He assured me that they would deliver the item on Saturday, after 2, and that the driver would call if he was going to be delayed later than 230. No call, no show. After leaving several messages with Tim's voicemail, I went out to grab some lunch at 3, and came home 15 minutes later to a handwritten note stating that they had tried to deliver the item, and that I had to call their office again for a reschedule. So much for calling if he was going to be delayed.

This company demonstrates a pattern of disregard and disrespect for the customer, and the customer's time. Combine that with dishonest employees, and I would never recommend them for any kind of job, large or small.

It's getting to the point where it would make more sense to just cancel the order, and buy the item from some local retailer.

0
★☆☆☆☆

Terrible, terrible service and lack of respect for the customer. Ordered a console from Costco and these guys were supposed to fulfill the order. According to the tracking website, they tried calling us and had left a voicemail as well as sent an email to set up a delivery time. Needless to say, those stories were totally made up, probably because they needed to meet certain metrics to remain a Costco carrier. So we called them up, and spoke to Randy, who told us that they could deliver the item in three days' time, which was a Thursday, but that he would call us back in a bit, with a time window (as he was in the midst of packing something). He didn't call back in a bit. He didn't call back at all.

So we called him the next day. Totally unapologetic, Randy sets the delivery time window to be between 3 and 7 in the evening on Thursday. I take the day off on Thursday and it turned out to be a monumental waste of time. No call, no email, no show.

The next day, I call to speak with Randy's boss, a Tim Austin. He assured me that they would deliver the item on Saturday, after 2, and that the driver would call if he was going to be delayed later than 230. No call, no show. After leaving several messages with Tim's voicemail, I went out to grab some lunch at 3, and came home 15 minutes later to a handwritten note stating that they had tried to deliver the item, and that I had to call their office again for a reschedule. So much for calling if he was going to be delayed.

This company demonstrates a pattern of disregard and disrespect for the customer, and the customer's time. Combine that with dishonest employees, and I would never recommend them for any kind of job, large or small.

It's getting to the point where it would make more sense to just cancel the order, and buy the item from some local retailer.

Message from Beltmann Relocation Group

More about Beltmann Relocation Group

As one of the oldest and largest agents for North American Van Lines, Beltmann Relocation Group has a massive fleet. Consisting of moving vans, tractors, trailers and straight trucks, Beltmann delivers relocation solutions to thousands of businesses, families, and individuals across the country. Our company has 11 branch locations nationwide to ensure quality throughout every move. For more information, check out our website.

 

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