Yvonne Burton-State Farm Insurance Agent

★★★☆☆
The coverage you need. The price you want.
  • 202 S Lake Ave 320

    Pasadena, CA 91101

    Map & Directions
  • 626-269-8134

Insurance

Insurance
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Over 15 years, I have had Yvonne Burton as an agent with State Farm. She is professional, knowledgeable and devoted to her clientele.\r\n\r\nWhile on vacation in New York, I was confronted with a serious insurance problem. Immediately, I contacted Yvonne Burton's office and my problem was resolved. \r\n\r\nI am very satisfied with the services I have received over the years with Yvonne Burton.\r\n\r\n""Like a goog neighbor, Yvonne Burton is there""

2
★★★★★

Over 15 years, I have had Yvonne Burton as an agent with State Farm. She is professional, knowledgeable and devoted to her clientele.\r\n\r\nWhile on vacation in New York, I was confronted with a serious insurance problem. Immediately, I contacted Yvonne Burton's office and my problem was resolved. \r\n\r\nI am very satisfied with the services I have received over the years with Yvonne Burton.\r\n\r\n""Like a goog neighbor, Yvonne Burton is there""

Pros: Always available for her clients

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This is my first message posted to this site. I have had annoyances with this agent over the years, have now moved out of the country and am still forced to handle her incompetence. I would have changed agents earlier but I was in the middle of a PhD program (now complete thank you very much) and didn't really want to waste the time.\r\n \r\nThis agent had problems doing any of the following:\r\n1) Providing accurate information (told me damage to a rental car I had was covered in my policy when I was 100% sure that is wasn't..and it turns out I was correct).\r\n2) Returning more than 1 in 5 phone calls.\r\n3) Returning ANY email.\r\n4) Following through with any instructions given (I.e. I told her, IN PERSON, to cancel two policies effective on a certain date..which she didn't, then I called her and spoke to her on the phone and told her to cancel the policies effective immediately...which she didn't)\r\n\r\nI do have to say that she is a pleasant and nice person given the minimal interaction we have had but on the whole this is the worst experience with someone who is supposed to be customer service based I have ever had..and I fly ALOT so you can imagine I have dealt with alot of bad situations in the past.\r\n\r\nBe warned.

0
★☆☆☆☆

This is my first message posted to this site. I have had annoyances with this agent over the years, have now moved out of the country and am still forced to handle her incompetence. I would have changed agents earlier but I was in the middle of a PhD program (now complete thank you very much) and didn't really want to waste the time.\r\n \r\nThis agent had problems doing any of the following:\r\n1) Providing accurate information (told me damage to a rental car I had was covered in my policy when I was 100% sure that is wasn't..and it turns out I was correct).\r\n2) Returning more than 1 in 5 phone calls.\r\n3) Returning ANY email.\r\n4) Following through with any instructions given (I.e. I told her, IN PERSON, to cancel two policies effective on a certain date..which she didn't, then I called her and spoke to her on the phone and told her to cancel the policies effective immediately...which she didn't)\r\n\r\nI do have to say that she is a pleasant and nice person given the minimal interaction we have had but on the whole this is the worst experience with someone who is supposed to be customer service based I have ever had..and I fly ALOT so you can imagine I have dealt with alot of bad situations in the past.\r\n\r\nBe warned.

Pros: State Farm is a reputable company and I have had good experiences with their agents in the past

Cons: This particular agent is worthless

 

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