Smile Today

★★☆☆☆
  • 8040 E. Indian School Rd. Suite 110

    Scottsdale, AZ 85251

    Map & Directions
  • 480-994-9494

About Smile Today

Categories
  • Dentists
  • Dental Implants
  • Dental Laboratories
  • Tooth Whitening
  • Cosmetic Dentistry
  • Endodontists
  • Oral Surgeons
  • Orthodontists
  • Periodontics
Hours
M-Th 8am-5pm, F 8am-12pm, Sa-Su Closed
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Emails
  • info@smiletodayscottsdale.com
Payment Options
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Health & Medical

Health & Medical
More choices in Scottsdale:
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Rod W. Gore DDS and Erik P. Svans DDS

8535 East Hartford Drive Suite 208 Scottsdale, AZ

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Briggs Family Dentistry

6920 E Shea Blvd Scottsdale, AZ

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I scheduled an appointment to get my wisdom teeth out for a Friday, to minimize the amount of time I'd have to take off of work. I postponed a national research study for the following week so I could make this appointment, I took a sick day off of work, I made my husband take a sick day off of work, and I cleared my schedule for the weekend to recover from the wisdom teeth extraction. I called that Thursday (the appt. was scheduled for a Friday) to find out what to expect, because no one had given me any information about what I should or shouldn't do to prepare. No one had explained how it would work or what to expect. No one had explained if I should do anything before the procedure, or what I should do after. So I called and was told there would be a different dentist performing the wisdom teeth extraction. She asked if that was ok and I consented. When I arrived the next morning, I was told that the person working that day was not comfortable with wisdom teeth extractions and that they had only just found out. Except, Smile Today knew that someone else would be filling in that Friday - I know this because I had to call on Thursday to get more information, because Smile Today failed to give me any idea of what to expect - and no one thought it important to give me a call and let me know that this procedure wouldn't be happening at all. I am extremely upset about the blatant disregard for my time. The receptionists were extremely rude and gave us attitude when I inquired as to why no one thought to call and let me know that this procedure wouldn't be happening. I have actually never had a good experience with the morning receptionists in the three times I have visited the office. I filled out a positive review the last time I visited the office, and now I'm wishing I hadn't. I actually cannot believe this happened, and no one acted as if it were a problem. In fact, the receptionists acted as if it was no big deal. We will not be returning to Smile Today, and I certainly will not recommend this dentist to anyone. What we experienced was the worst customer service and extreme disregard for their patients' time. What's worse: the receptionists will treat you like you are a nuisance, and no one will bother to apologize for wasting your time.

2
★★☆☆☆

I scheduled an appointment to get my wisdom teeth out for a Friday, to minimize the amount of time I'd have to take off of work. I postponed a national research study for the following week so I could make this appointment, I took a sick day off of work, I made my husband take a sick day off of work, and I cleared my schedule for the weekend to recover from the wisdom teeth extraction. I called that Thursday (the appt. was scheduled for a Friday) to find out what to expect, because no one had given me any information about what I should or shouldn't do to prepare. No one had explained how it would work or what to expect. No one had explained if I should do anything before the procedure, or what I should do after. So I called and was told there would be a different dentist performing the wisdom teeth extraction. She asked if that was ok and I consented. When I arrived the next morning, I was told that the person working that day was not comfortable with wisdom teeth extractions and that they had only just found out. Except, Smile Today knew that someone else would be filling in that Friday - I know this because I had to call on Thursday to get more information, because Smile Today failed to give me any idea of what to expect - and no one thought it important to give me a call and let me know that this procedure wouldn't be happening at all. I am extremely upset about the blatant disregard for my time. The receptionists were extremely rude and gave us attitude when I inquired as to why no one thought to call and let me know that this procedure wouldn't be happening. I have actually never had a good experience with the morning receptionists in the three times I have visited the office. I filled out a positive review the last time I visited the office, and now I'm wishing I hadn't. I actually cannot believe this happened, and no one acted as if it were a problem. In fact, the receptionists acted as if it was no big deal. We will not be returning to Smile Today, and I certainly will not recommend this dentist to anyone. What we experienced was the worst customer service and extreme disregard for their patients' time. What's worse: the receptionists will treat you like you are a nuisance, and no one will bother to apologize for wasting your time.

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Cosmetic Treatments, Fillings and Restorations, Crowns, Tooth Removal, Dentures, Bridges, Sealants, Implants, Gum Disease Therapy, Root Canal, Advanced Technologies

 

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