Disktopia Data Recovery

★★★☆☆
  • 1054 belwood rd

    Cleveland, OH 44143

    Map & Directions
  • 888-318-6163

About Disktopia Data Recovery

Categories
  • Data Retrieval Services
3.3333 3
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THE STORY
DiskTopia promotes itself as a data recovery service..
I entrusted them with a corrupted master DVD for analysis and a repair quote.
If you refuse their services, at the price they quote, you may never see your property again.
They have received an F rating from the Cleveland, OH BBB. Beware and be warned. In December 2012, the BBB contacted this firm concerning statements on its Web site including "We guarantee our price and our data recovery service," and "93% data recovery success rate." The BBB Code of Advertising states that when representations are made in advertising concerning warranties or guarantees, details of the guarantee should be made clearly and prominently along with any material limitations. The BBB also requested substantiation from the company concerning its data recovery success rate claim. The BBB did not receive a response from the company.

This is a chronology of my experience with Adam Smith at DiskTopia, 1054 Belwood Rd., Cleveland, OH 44143. The US Post Office (USPS) identifies a second, possible, Ohio address for DiskTopia; 5510 Wildwood Pkwy, Suite A, Willoughby, OH 44094. This address does not appear on the DiskTopia WEB site. These 2 Ohio addresses appear to be residential. So, how does DiskTopia maintain, professional class 100 clean rooms as stated on WEB site in someones home?

August 22, 2014: I mail, by USPS, a DVD to DiskTopia for review and a quote to salvage the contents of the disc. I pay $6.95 to mail the disc. 11 days later DiskTopia will want $20.00 to ship the same disc back to me. The return of my property, however, does not take place.

August 25, 2014/3:03pm: USPS Tracking confirms that DiskTopia received my DVD.
I ask that DiskTopia return my property after they quote $375.00 for the repair. DiskTopia requires $20.00 to return my DVD by United Parcel Servic. Confirmed by email records.

September 2, 2014 I mail, by USPS, to DiskTopia, a $20.00 check for shipping. Confirmed by USPS Tracking.

September 5, 2014/12:54pm DiskTopia receives my check for the return of my property. Confirmed by USPS Tracking.

September 16, 2014/11:06am 11 days after DiskTopia receives my $20.00 check, DiskTopia emails me this message; Its going out tomorrow. Sorry for the delay. Confirmed by email records.

That is the last I ever hear from DiskTopia.
All calls from my phone number are routed to an automated service that asks me to leave a message for a return call. No return callever. Confirmed by call records.

September 17, 2014: DiscTopia cashes the $20.00 check received from me on September 5, 2014 at 12:54pm. Confirmed by USPS Tracking and my bank statement.

October 13, 2014: I submit this complaint to DiskTopia for comment before I publish it on the Internet. Confirmed by email records.

I have not received an email, a phone call or my irreplaceable property.

1
★☆☆☆☆

THE STORY
DiskTopia promotes itself as a data recovery service..
I entrusted them with a corrupted master DVD for analysis and a repair quote.
If you refuse their services, at the price they quote, you may never see your property again.
They have received an F rating from the Cleveland, OH BBB. Beware and be warned. In December 2012, the BBB contacted this firm concerning statements on its Web site including "We guarantee our price and our data recovery service," and "93% data recovery success rate." The BBB Code of Advertising states that when representations are made in advertising concerning warranties or guarantees, details of the guarantee should be made clearly and prominently along with any material limitations. The BBB also requested substantiation from the company concerning its data recovery success rate claim. The BBB did not receive a response from the company.

This is a chronology of my experience with Adam Smith at DiskTopia, 1054 Belwood Rd., Cleveland, OH 44143. The US Post Office (USPS) identifies a second, possible, Ohio address for DiskTopia; 5510 Wildwood Pkwy, Suite A, Willoughby, OH 44094. This address does not appear on the DiskTopia WEB site. These 2 Ohio addresses appear to be residential. So, how does DiskTopia maintain, professional class 100 clean rooms as stated on WEB site in someones home?

August 22, 2014: I mail, by USPS, a DVD to DiskTopia for review and a quote to salvage the contents of the disc. I pay $6.95 to mail the disc. 11 days later DiskTopia will want $20.00 to ship the same disc back to me. The return of my property, however, does not take place.

August 25, 2014/3:03pm: USPS Tracking confirms that DiskTopia received my DVD.
I ask that DiskTopia return my property after they quote $375.00 for the repair. DiskTopia requires $20.00 to return my DVD by United Parcel Servic. Confirmed by email records.

September 2, 2014 I mail, by USPS, to DiskTopia, a $20.00 check for shipping. Confirmed by USPS Tracking.

September 5, 2014/12:54pm DiskTopia receives my check for the return of my property. Confirmed by USPS Tracking.

September 16, 2014/11:06am 11 days after DiskTopia receives my $20.00 check, DiskTopia emails me this message; Its going out tomorrow. Sorry for the delay. Confirmed by email records.

That is the last I ever hear from DiskTopia.
All calls from my phone number are routed to an automated service that asks me to leave a message for a return call. No return callever. Confirmed by call records.

September 17, 2014: DiscTopia cashes the $20.00 check received from me on September 5, 2014 at 12:54pm. Confirmed by USPS Tracking and my bank statement.

October 13, 2014: I submit this complaint to DiskTopia for comment before I publish it on the Internet. Confirmed by email records.

I have not received an email, a phone call or my irreplaceable property.

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I found disktopia on the web and sent in my drive for a free evaluation. They were able to recover all my data. I would recommend them if your hard drive has failed.

4
★★★★☆

I found disktopia on the web and sent in my drive for a free evaluation. They were able to recover all my data. I would recommend them if your hard drive has failed.

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What a relief! I must say I was really worried about our hard drive failure. I thought our data was lost forever. You guys are an absolute lifesaver! I will recommend DiskTopia highly!

5
★★★★★

What a relief! I must say I was really worried about our hard drive failure. I thought our data was lost forever. You guys are an absolute lifesaver! I will recommend DiskTopia highly!

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Message from Disktopia Data Recovery

Why DiskTopia?

Leading provider of data recovery solutions.

Several years of industry experience and proven best practices & methodologies.

Highly trained professional team of data recovery management experts.

Provided exemplary service to major Fortune 500 companies.

Deliver timely, accurate and high quality data recovery.

24/7 emergency response.

More about Disktopia Data Recovery

DiskTopia experts, our advanced technology, extensive parts inventory, years of experience, and professional class 100 clean rooms, enable us to recover data from all hard drives, storage devices, removable media and flash memory chips. We specialize in recovering data from devices that have been dropped, sustained water or fire damage, suffered corruption, power failure, file deletion or reformatting.

 

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