Luxor Nail Spa

★☆☆☆☆
  • 273 Settlers Ridge Center Drive

    Robinson Township, PA 15205

    Map & Directions
  • 412-788-0500

About Luxor Nail Spa

Categories
  • Beauty & Spa
  • Beauty Salons

Personal Services

Personal Services
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I received a pedicure from this establishment. The problem started when my nails were drying the owners mother, who had put a rhinestone embellishment on both of my large toenails, came over to add nail glue to the embellishments poured the nail glue onto the embellishment instead of using a separate applicator to apply the glue. As my nails were drying I noticed a stinging pain come from my left large toe, when I went to lift my toe up off of the sandal to see where the pain was coming from I noticed that the entire bottom of my large toe had been glued to the sandal. I brought it to the employees attention, the mother then tried to rip the sandal off of my toe, I had pleaded for her to take it easy as I was in pain. She acted as if she didn't understand what I was saying and finally just ripped the sandal off which left part of the sandal on my toe causing me great pain. She had suggested that I just leave and that it would come off in the shower in time. My friend had spoke up and said we are not going to leave with my toe in this condition. At this point we were treated as if we were a huge inconvenience because we were taking away from their other customers. I sat there for 20 minutes with my toe soaking in acetone, which had me concerned since I am 26 weeks pregnant. When we brought up my being uncomfortable about this they completely disregarded what I was saying. The mother proceeded to clip the remaining sandal off with cuticle cutters and file it down with a powered drill. The owner came over when he noticed what she was doing and mentioned to me it was unsafe to remove it that way that he would take over. It finally came off with muchwork. During him removing the remaining sandal he was VERY rude pointing out that he was taking time away from his other customers to do this and that we should feel bad for his mother for making this mistake.

They knocked off $10 from my total bill, when I explained I was unhappy with this they responded with its not like you are bleeding, we didn't cut you.

This was a 3 hour process, my 4 friends and I missed our massage appointment we had scheduled after this, which totally ruined our "girls" day out. When we had mentioned we had another appointment with a spa the owner chuckled with arrogance and said "oh well you will just have to cancel I'm taking my time away from my other customers to fix this" like we were inconveniencing him and we should be grateful he was fixing this issue.

I have never been put through such a terrible/embarrassing situation. I do not want anyone else to have to go through what I had to go through. When we were leaving all of the employees and their friends were laughing at us like it was a joke that this had happened to me. The owner and his friends had acted as if I was the one that was wrong. I just want them to understand that this is not how you should treat your customers.

1
★☆☆☆☆

I received a pedicure from this establishment. The problem started when my nails were drying the owners mother, who had put a rhinestone embellishment on both of my large toenails, came over to add nail glue to the embellishments poured the nail glue onto the embellishment instead of using a separate applicator to apply the glue. As my nails were drying I noticed a stinging pain come from my left large toe, when I went to lift my toe up off of the sandal to see where the pain was coming from I noticed that the entire bottom of my large toe had been glued to the sandal. I brought it to the employees attention, the mother then tried to rip the sandal off of my toe, I had pleaded for her to take it easy as I was in pain. She acted as if she didn't understand what I was saying and finally just ripped the sandal off which left part of the sandal on my toe causing me great pain. She had suggested that I just leave and that it would come off in the shower in time. My friend had spoke up and said we are not going to leave with my toe in this condition. At this point we were treated as if we were a huge inconvenience because we were taking away from their other customers. I sat there for 20 minutes with my toe soaking in acetone, which had me concerned since I am 26 weeks pregnant. When we brought up my being uncomfortable about this they completely disregarded what I was saying. The mother proceeded to clip the remaining sandal off with cuticle cutters and file it down with a powered drill. The owner came over when he noticed what she was doing and mentioned to me it was unsafe to remove it that way that he would take over. It finally came off with muchwork. During him removing the remaining sandal he was VERY rude pointing out that he was taking time away from his other customers to do this and that we should feel bad for his mother for making this mistake.

They knocked off $10 from my total bill, when I explained I was unhappy with this they responded with its not like you are bleeding, we didn't cut you.

This was a 3 hour process, my 4 friends and I missed our massage appointment we had scheduled after this, which totally ruined our "girls" day out. When we had mentioned we had another appointment with a spa the owner chuckled with arrogance and said "oh well you will just have to cancel I'm taking my time away from my other customers to fix this" like we were inconveniencing him and we should be grateful he was fixing this issue.

I have never been put through such a terrible/embarrassing situation. I do not want anyone else to have to go through what I had to go through. When we were leaving all of the employees and their friends were laughing at us like it was a joke that this had happened to me. The owner and his friends had acted as if I was the one that was wrong. I just want them to understand that this is not how you should treat your customers.

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