The Rack Bar and Grill

★☆☆☆☆
  • 13050 Aldrich Ave South

    Burnsville, MN 55337

    Map & Directions
  • 952-736-7703

About The Rack Bar and Grill

Categories
  • Bars & Clubs

Arts & Entertainment

Arts & Entertainment
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My buddies and I were excited to visit the Rack - big mistake! Won't be back, ever.

They are basically a locally owned Hooters rip-off. Nice hook, I guess - but the girls aren't as cute. (It's actually in a building that used to be a Hooters) One guy got a BLT - it was ok. And we ordered a couple kinds of wings - they were pretty good, not the best I've had, but I'd order them again. The service was another story and why I will NEVER be back.

Our server was cute, but slow on refills and forgot what everyone was drinking every time we interfaced with her. She was done with her shift and said someone else would take care of us. No one did. After 1/2 hour we went looking for a server and asked if we could have another round. She was surly about it, came to the table and gave us attitude while taking the order. What ever, just bring the beer! She went around the corner to the kitchen and started bitching about the face that we weren't leaving even though our server had clocked out. WTF?! It wasn't even 11 yet and the Arizona game was still on. The manager went and found our original server and made her come clear our dirty glasses away, even though she was off the clock and in her street clothes. She bitched about it to us while doing it - not our fault, but whatever. Maybe she was supposed to bus the table before punching out. We were STILL waiting for our beers, it had been another 10 minutes and maybe 45 minutes since the first server stopped helping us, and the music was shut off in our section. Then the manager comes gallumping through, shutting off all of the TVs. I asked her what she was doing and she said they were closed. I said we ordered drinks and never got them. She said we made it in time for last call, but they close at 11. Ok...give us our money back and we'll leave. No, we can't give your money back, but you should get your beers soon. ?! I said, no, forget that (I didn't say 'forget'), you obviously want us out of here. Give us our money and we'll go. She said we didn't have to leave, we could still have our drinks. I said, if you want us to stay so bad, turn the music and the TVs back on. She said the music was still on. I said, sarcastically putting a hand to my ear, I guess it's on in the bar - it's not on in this section. She mumbled something and stormed away. She came back with the remote and turned on ONE TV ONLY, stalked past me and said, "are you happy now?" I am embarrassed to say I cursed at her as she walked away.

No, I wasn't happy. I'm sorry that your work hours are cutting into your personal life, but don't take my money and then crap on me! The place was a ghost town anyway, Hooters couldn't survive in this location and they have a restaurant business model that is tested and proven. I certainly can't see how they are going to make a go of it with mediocre food/service and unattractive servers. ESPECIALLY when the manager treats her customers like inconveniences.

1
★☆☆☆☆

My buddies and I were excited to visit the Rack - big mistake! Won't be back, ever.

They are basically a locally owned Hooters rip-off. Nice hook, I guess - but the girls aren't as cute. (It's actually in a building that used to be a Hooters) One guy got a BLT - it was ok. And we ordered a couple kinds of wings - they were pretty good, not the best I've had, but I'd order them again. The service was another story and why I will NEVER be back.

Our server was cute, but slow on refills and forgot what everyone was drinking every time we interfaced with her. She was done with her shift and said someone else would take care of us. No one did. After 1/2 hour we went looking for a server and asked if we could have another round. She was surly about it, came to the table and gave us attitude while taking the order. What ever, just bring the beer! She went around the corner to the kitchen and started bitching about the face that we weren't leaving even though our server had clocked out. WTF?! It wasn't even 11 yet and the Arizona game was still on. The manager went and found our original server and made her come clear our dirty glasses away, even though she was off the clock and in her street clothes. She bitched about it to us while doing it - not our fault, but whatever. Maybe she was supposed to bus the table before punching out. We were STILL waiting for our beers, it had been another 10 minutes and maybe 45 minutes since the first server stopped helping us, and the music was shut off in our section. Then the manager comes gallumping through, shutting off all of the TVs. I asked her what she was doing and she said they were closed. I said we ordered drinks and never got them. She said we made it in time for last call, but they close at 11. Ok...give us our money back and we'll leave. No, we can't give your money back, but you should get your beers soon. ?! I said, no, forget that (I didn't say 'forget'), you obviously want us out of here. Give us our money and we'll go. She said we didn't have to leave, we could still have our drinks. I said, if you want us to stay so bad, turn the music and the TVs back on. She said the music was still on. I said, sarcastically putting a hand to my ear, I guess it's on in the bar - it's not on in this section. She mumbled something and stormed away. She came back with the remote and turned on ONE TV ONLY, stalked past me and said, "are you happy now?" I am embarrassed to say I cursed at her as she walked away.

No, I wasn't happy. I'm sorry that your work hours are cutting into your personal life, but don't take my money and then crap on me! The place was a ghost town anyway, Hooters couldn't survive in this location and they have a restaurant business model that is tested and proven. I certainly can't see how they are going to make a go of it with mediocre food/service and unattractive servers. ESPECIALLY when the manager treats her customers like inconveniences.

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