Check Maid Cleaning

★★★★☆
  • 520 Woodland Terrace #3

    Philadelphia, PA 19104

    Map & Directions
  • 215-987-4123

About Check Maid Cleaning

Categories
  • House Cleaning
Details
  • Maid & Butler Service

Personal Services

Personal Services
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Carpet Cleaning Philadelphia, PA

1455 Chestnut St, Philadelphia, PA 19102 Philadelphia, PA

4.0 4
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Awful doesn't begin to cover it. This was our first experience with Checkmaid, and it was the worst customer service experience I have ever had. Our appointment was scheduled for 2:30. At 2:50, I decided to check the website and see what the appointment "window" was. A chat box popped up, and I asked "Molly" for that information. She told me there was a half hour window, but that she would check with the team. I was then assured they would be there in 10-15 minutes ("No later.").

Finally, they arrived at 3:25. I opened the door and was met with a blank stare. I asked "Are you from Checkmaid?" The reply - "Yes," as though I had personally insulted her. She then went BACK to the car to get supplies...after arriving almost an hour late. At one point, it was explained that their previous job had run late, but never once was the word "sorry" uttered. We let them in, then left with our dog to get out of the way.

We arrived home 3 hours later. Nothing had been done. No note, no phone call, no email. We called customer service and were told that the cleaners claimed the apartment had a "stench" and that they were "worried it wasn't healthy." They also claimed they tried to contact us. All of which are simply not true. My guess is that, when employees get called out on being late and rude, they make up lies so that they don't have to come back - Checkmaid guarantees you get the same cleaner every time. I'm told we were provided with a refund, and that a supervisor would contact us "soon." It hasn't been long, but I haven't seen either, and the completely inappropriate actions of their employees don't seem to be a major concern.

Many other reviews are positive. My guess is that those people had their cleaners arrive on time, or didn't plan their day around the scheduled appointment.

I would say 0 stars if I could. NEVER use Checkmaid, especially if you value customer service or don't have time to waste. A disgusting experience.

1
★☆☆☆☆

Awful doesn't begin to cover it. This was our first experience with Checkmaid, and it was the worst customer service experience I have ever had. Our appointment was scheduled for 2:30. At 2:50, I decided to check the website and see what the appointment "window" was. A chat box popped up, and I asked "Molly" for that information. She told me there was a half hour window, but that she would check with the team. I was then assured they would be there in 10-15 minutes ("No later.").

Finally, they arrived at 3:25. I opened the door and was met with a blank stare. I asked "Are you from Checkmaid?" The reply - "Yes," as though I had personally insulted her. She then went BACK to the car to get supplies...after arriving almost an hour late. At one point, it was explained that their previous job had run late, but never once was the word "sorry" uttered. We let them in, then left with our dog to get out of the way.

We arrived home 3 hours later. Nothing had been done. No note, no phone call, no email. We called customer service and were told that the cleaners claimed the apartment had a "stench" and that they were "worried it wasn't healthy." They also claimed they tried to contact us. All of which are simply not true. My guess is that, when employees get called out on being late and rude, they make up lies so that they don't have to come back - Checkmaid guarantees you get the same cleaner every time. I'm told we were provided with a refund, and that a supervisor would contact us "soon." It hasn't been long, but I haven't seen either, and the completely inappropriate actions of their employees don't seem to be a major concern.

Many other reviews are positive. My guess is that those people had their cleaners arrive on time, or didn't plan their day around the scheduled appointment.

I would say 0 stars if I could. NEVER use Checkmaid, especially if you value customer service or don't have time to waste. A disgusting experience.

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I found their deal through livingsocial and decided to give it a shot for what was basically 70% off their normal pricing. In this instance at least, I actually was impressed. Most deals on those sites don't work because the businesses treat you like crap. We did have to wait a couple days to schedule us in, but the actual home cleaning service was done with true vigor, let me tell you. The cleaners were very personable too, which in my mind matters a lot if you're letting someone into your home. Happy to give them credit for a job well done.

5
★★★★★

I found their deal through livingsocial and decided to give it a shot for what was basically 70% off their normal pricing. In this instance at least, I actually was impressed. Most deals on those sites don't work because the businesses treat you like crap. We did have to wait a couple days to schedule us in, but the actual home cleaning service was done with true vigor, let me tell you. The cleaners were very personable too, which in my mind matters a lot if you're letting someone into your home. Happy to give them credit for a job well done.

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Kevin and Samantha are very professional. The job they did was way more than expected... very thorough. I will use them again no question and would recommend others to ask for them.

5
★★★★★

Kevin and Samantha are very professional. The job they did was way more than expected... very thorough. I will use them again no question and would recommend others to ask for them.

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Had a deep cleaning completed and it went very well. The team of two ladies were extremely nice and their work matched their kindness. Not sure if I'd use this service twice but I'm glad to have found them when I needed it done this once.

5
★★★★★

Had a deep cleaning completed and it went very well. The team of two ladies were extremely nice and their work matched their kindness. Not sure if I'd use this service twice but I'm glad to have found them when I needed it done this once.

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2 out of 2 people found this review helpful.

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