Phoenix Motor Works, Inc.

★★★★☆
Over 20 years offering foreign-auto repairs and maintenance on engines, air conditioner transmissions, etc.
  • 3839 Bee Cave Rd

    West Lake Hills, TX 78746

    Cross street: Blanco Street

    Map & Directions
  • 512-431-8975

Automotive

Automotive
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.

Great & honest! Just spent about $1,000, & feel like I got a new Volvo--runs & rides better. Unfortunately they have the car again--this time a dead battery. Their runner got it started in a flash, & they're putting in a new one. Feel

3
★★★★★

Great & honest! Just spent about $1,000, & feel like I got a new Volvo--runs & rides better. Unfortunately they have the car again--this time a dead battery. Their runner got it started in a flash, & they're putting in a new one. Feel

.

Had a 911 Porsche who was going under buyers review. They told me the car had a coolant leak which I could of gotten a blind man to feel around and tell me the same thing. They had no idea what part was causing it, had no clue what it would cost to fix, and wouldn't even do the job. Yet their sign says Porsche? Awful service I hope the buyer didn?t get charged because if he did he was ripped off. I wouldn't recommend or allow these people to put grease on a bicycle chain.

0
★☆☆☆☆

Had a 911 Porsche who was going under buyers review. They told me the car had a coolant leak which I could of gotten a blind man to feel around and tell me the same thing. They had no idea what part was causing it, had no clue what it would cost to fix, and wouldn't even do the job. Yet their sign says Porsche? Awful service I hope the buyer didn?t get charged because if he did he was ripped off. I wouldn't recommend or allow these people to put grease on a bicycle chain.

.

I cannot say enough good about this shop. I have taken my BMW there for a couple years now. They are very honest and most important they do NOT try to get money from you for unneeded repairs. Recently I took my car in because I was concerned about a noise my brakes were making and thought they might need to be repaired due to mileage, etc. They looked it over and told me the brakes were fine and explained what the noise probably was. They had the perfect opportunity to take money from me but didn't. That has been my experience with this business for the last couple years. \r\n\r\nI have read some of the other reviews. People cannot seriously expect to call on the phone and get an exact quote before they have even taken their car in can they? The car has to be looked at before they can be sure exactly what the issue is. So to expect an exact quote and for them to know exactly what the issue is and may include BEFORE the mechanics have had a chance to look at the car thoroughly is a bit unreasonable. It's like calling the doctor to get a diagnosis and price for all tests and medication before you even go in to be examined. \r\n\r\nThey are honest about which repairs are needed and what is not needed. Their work is outstanding. I have never had a problem with the work they have completed....unlike relatives and friends of mine who have taken their vehicles to other shops. I've heard nightmare stories from others. I trust this place and wouldn't consider taking my vehicle anywhere else.

2
★★★★★

I cannot say enough good about this shop. I have taken my BMW there for a couple years now. They are very honest and most important they do NOT try to get money from you for unneeded repairs. Recently I took my car in because I was concerned about a noise my brakes were making and thought they might need to be repaired due to mileage, etc. They looked it over and told me the brakes were fine and explained what the noise probably was. They had the perfect opportunity to take money from me but didn't. That has been my experience with this business for the last couple years. \r\n\r\nI have read some of the other reviews. People cannot seriously expect to call on the phone and get an exact quote before they have even taken their car in can they? The car has to be looked at before they can be sure exactly what the issue is. So to expect an exact quote and for them to know exactly what the issue is and may include BEFORE the mechanics have had a chance to look at the car thoroughly is a bit unreasonable. It's like calling the doctor to get a diagnosis and price for all tests and medication before you even go in to be examined. \r\n\r\nThey are honest about which repairs are needed and what is not needed. Their work is outstanding. I have never had a problem with the work they have completed....unlike relatives and friends of mine who have taken their vehicles to other shops. I've heard nightmare stories from others. I trust this place and wouldn't consider taking my vehicle anywhere else.

.

I went for a simple light repair and to have a diagnostic done to help id any additional work needed on my Volvo. Not only did the price keep changing on me - when I called them on that I was told they would do it for an additional amount so I agreed to pay more than the original quote for the same work.\r\n\r\nA week or so later my car engine light goes on and the car is not driveable when I asked why this did not come up on the diagnostic - I was first told that they only did a diagnostic on my lights...? not the rest of my car. Then I was told I was not charged for the diagnostic. ? When I asked what I agreed to pay more for I was told I did not pay for a diagnostic.?\r\n\r\nI do not claim to be a mechanic but this should not be this confusing.\r\n\r\nI didn't like that the price kept changing and who knows what I paid for. Doesn't sound like a diagnostic was even done so I guess I just gave them additional money for no services.\r\n\r\nHad they done the diagnostic - who knows maybe they would have caught this - now I am stuck getting a rental car while the Volvo dealership addresses the engine issues they missed.\r\n\r\nBe very clear with them - or just go to Volvo dealership. See ya there!

0
★☆☆☆☆

I went for a simple light repair and to have a diagnostic done to help id any additional work needed on my Volvo. Not only did the price keep changing on me - when I called them on that I was told they would do it for an additional amount so I agreed to pay more than the original quote for the same work.\r\n\r\nA week or so later my car engine light goes on and the car is not driveable when I asked why this did not come up on the diagnostic - I was first told that they only did a diagnostic on my lights...? not the rest of my car. Then I was told I was not charged for the diagnostic. ? When I asked what I agreed to pay more for I was told I did not pay for a diagnostic.?\r\n\r\nI do not claim to be a mechanic but this should not be this confusing.\r\n\r\nI didn't like that the price kept changing and who knows what I paid for. Doesn't sound like a diagnostic was even done so I guess I just gave them additional money for no services.\r\n\r\nHad they done the diagnostic - who knows maybe they would have caught this - now I am stuck getting a rental car while the Volvo dealership addresses the engine issues they missed.\r\n\r\nBe very clear with them - or just go to Volvo dealership. See ya there!

.

Called Phoenix to get my BMW worked on, and they got me in and out on the same day. They don't provide loaners, but thats o.k.because they had a shuttle that took me into work downtown.

2
★★★★★

Called Phoenix to get my BMW worked on, and they got me in and out on the same day. They don't provide loaners, but thats o.k.because they had a shuttle that took me into work downtown.

Pros: On 6th St-easy for me to drop off and pick up

Cons: No Loaners

.

I've had one decent experience here. I called intending to schedule another appointment for my Volvo and to get an idea of the price for a specific part. I told the man that answered exactly what I needed to know and he immediately began to condescend. He actually said to me, ""I don't know! I don't have crystal ball here!"" I hung up on the guy and just assumed he was having a lousy day. I still won't bother with them again and I don't recommend their service to anyone.

0
★☆☆☆☆

I've had one decent experience here. I called intending to schedule another appointment for my Volvo and to get an idea of the price for a specific part. I told the man that answered exactly what I needed to know and he immediately began to condescend. He actually said to me, ""I don't know! I don't have crystal ball here!"" I hung up on the guy and just assumed he was having a lousy day. I still won't bother with them again and I don't recommend their service to anyone.

Pros: central location, volvo repairs

Cons: rude

.

Found them on Citysearch and they had a good score and lived up to it! I took my car in on a monday(5pm'ish) just before they closed and they apologized and said they might not get to look at the car till wensday. Tuesday morning I got my quote, and wensday around noon I had my car. Very happy with the work!

2
★★★★★

Found them on Citysearch and they had a good score and lived up to it! I took my car in on a monday(5pm'ish) just before they closed and they apologized and said they might not get to look at the car till wensday. Tuesday morning I got my quote, and wensday around noon I had my car. Very happy with the work!

.

I don't like this place. I called for a telephone quote, and told them exactly what was wrong with my car. He told me $680. Well, I should have gotten it in writing. But he said I couldnt bring my car in for 3 days because they were too backed up. I finally brought my car in, and a few hours later I got a call that the same repairs I had quoted to me were now $1100. After they had conveniently taken my car apart. so now I completely cannot afford it, and I have to pay them $40 for the diagnostics that I already knew!! So I can drive my broke ass car away.

1
★★☆☆☆

I don't like this place. I called for a telephone quote, and told them exactly what was wrong with my car. He told me $680. Well, I should have gotten it in writing. But he said I couldnt bring my car in for 3 days because they were too backed up. I finally brought my car in, and a few hours later I got a call that the same repairs I had quoted to me were now $1100. After they had conveniently taken my car apart. so now I completely cannot afford it, and I have to pay them $40 for the diagnostics that I already knew!! So I can drive my broke ass car away.

.

I just took my BMW to Phoenix and was very impressed with the customer service I received. They were able to explain everything to me, and I truly felt my car was in good hands. I knew exactley what I was spending and what it was for. I highly recommend their services.

2
★★★★★

I just took my BMW to Phoenix and was very impressed with the customer service I received. They were able to explain everything to me, and I truly felt my car was in good hands. I knew exactley what I was spending and what it was for. I highly recommend their services.

.

Ourstanding maintenance of three of our vintage Porsches (1965,1968,1980), and deserves full confidence regarding other makes.

2
★★★★★

Ourstanding maintenance of three of our vintage Porsches (1965,1968,1980), and deserves full confidence regarding other makes.

Pros: Attention, Quality, Customer appreciation

.

I don't trust my car to anyone but Phoenix. They've done a great job fixing both minor and major repairs for me. I highly recommend their services no matter what kind of car you drive.

2
★★★★★

I don't trust my car to anyone but Phoenix. They've done a great job fixing both minor and major repairs for me. I highly recommend their services no matter what kind of car you drive.

Pros: Convenient, Trustworthy, Customer Service

.

I've been using Phoenix for years and wouldn't trust my car to anyone else. They make it so easy, I drop my car off on my way to work and then pick it up that afternoon when I get basic service. They offer courtesy cars if you need. They have great customer service and always take care of me. I highly recommend their services.

2
★★★★★

I've been using Phoenix for years and wouldn't trust my car to anyone else. They make it so easy, I drop my car off on my way to work and then pick it up that afternoon when I get basic service. They offer courtesy cars if you need. They have great customer service and always take care of me. I highly recommend their services.

Pros: Fast, Convenient, Location

.

I have been taking my BMW to Phoenix for the past year and have been very pleased with the service and quality of work I get from their technicians. They make it easy to do business and always keep my car running well.

2
★★★★★

I have been taking my BMW to Phoenix for the past year and have been very pleased with the service and quality of work I get from their technicians. They make it easy to do business and always keep my car running well.

Pros: Easy, Convenient, Quality of Work

 

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