Ortega Animal Care Center & Hotel Suites

★☆☆☆☆
  • 27341 Ortega Highway

    San Juan Capistrano, CA 92675

    Map & Directions
  • 949-667-5616

About Ortega Animal Care Center & Hotel Suites

Categories
  • Business Services

Business Services

Business Services
More choices in San Juan Capistrano:
Resultset_next

American Horse Products

31896 Plaza Dr San Juan Capistrano, CA

Resultset_next

Plant Depot

32413 San Juan Creek Rd San Juan Capistrano, CA

1.0 1
Hi! Sign in to let us know how Ortega Animal Care Center & Hotel Suites was?
Write a Review
.

If you value your pets life, do not bring them to this facility. I brought my dog for boarding for 10 days, I clearly stated how much food he should be given to him and left snackies in the bag as well. When I picked him up ten days later, he was so emaciated and weak, I couldn't believe my eyes. They gave me back, his personal items, which included almost "all" of the food I left for them to feed him over 10 days, as well as all the snackies. They barely fed him anything. To top it off, every time I called the facility to speak with the manager to complain after that, she was off, or couldn't be found.
This facility has extremely young people working for them, who do not no how to follow directions, and they don't care for the well being of the animals. All they care about is the money. I was so disgusted at how much weight my dog lost. His hip bones were so defined, as well as each vertebrae on his spine and his ribs were protruding. He was extremely weak for weeks, he just slept and could barely stand, and is now starting to put a little bit of weight on him. My dog is very active normally, he's always running around, and running up and down the stairs, but what they gave back was a broken dog.
Don't buy this groupon from them, don't leave your dog at the boarding facility, it's not worth the money you have to spend on vet bills after you get your pet back, and good luck trying to make a complaint to the manager. Absolutely HORRIBLE facility, they should be shut down!!!
There is absolutely no excuse for them to treat animals this way and then charge you money for literally starving your pet and abusing them.

1
★☆☆☆☆

If you value your pets life, do not bring them to this facility. I brought my dog for boarding for 10 days, I clearly stated how much food he should be given to him and left snackies in the bag as well. When I picked him up ten days later, he was so emaciated and weak, I couldn't believe my eyes. They gave me back, his personal items, which included almost "all" of the food I left for them to feed him over 10 days, as well as all the snackies. They barely fed him anything. To top it off, every time I called the facility to speak with the manager to complain after that, she was off, or couldn't be found.
This facility has extremely young people working for them, who do not no how to follow directions, and they don't care for the well being of the animals. All they care about is the money. I was so disgusted at how much weight my dog lost. His hip bones were so defined, as well as each vertebrae on his spine and his ribs were protruding. He was extremely weak for weeks, he just slept and could barely stand, and is now starting to put a little bit of weight on him. My dog is very active normally, he's always running around, and running up and down the stairs, but what they gave back was a broken dog.
Don't buy this groupon from them, don't leave your dog at the boarding facility, it's not worth the money you have to spend on vet bills after you get your pet back, and good luck trying to make a complaint to the manager. Absolutely HORRIBLE facility, they should be shut down!!!
There is absolutely no excuse for them to treat animals this way and then charge you money for literally starving your pet and abusing them.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Ortega Animal Care Center & Hotel Suites, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review