Protector Window & Door

★☆☆☆☆
1.0 1
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Personally, I will NEVER spend my hard earned money with Protector Window & Door every again. Allow me to explain. I purchased 2 doors from PWDa security door and an inner storm door at different times. The most recent purchase was the inner storm door in July 2015. The installer banged up the inside door knob, removed a wheelchair rail that was currently put in place approximately 3 to 4 weeks prior which went along with the new wheelchair ramp that was installed for my 4 year old grandson. Would you believe the installer removed the wheelchair rail needed to get my grandson inside the door without lifting up the wheelchair? When he removed the rail, it left a really nice gap at the bottom of the security gate door allowing bugs to come in at will. I brought this to PWDs attention on numerous occasions and each time was met with opposition and excuses. I was told that they would send someone out to look at the problems, would repair only the door knob and install a door sweep. Now my recent conversation with an employee at PWD stated that they would not install a door sweep or the rail and for me to pay for it. This same employee also stated they were not making any money on me! The employee also stated that the door knob would be replaced. This was communicated to me on July 23, 2015. Keep in mind my security door was in perfect condition until the installer installed the inside door. It was the installer who caused damage to my security door and removed a much needed wheelchair rail that went with the bigger than life wheelchair ramp, which was right at the door! Common sense would say NOT TO REMOVE THE WHEELCHAIR RAIL! But common sense is totally absent when it comes to PWD. The owner stated that if I wanted that wheelchair rail, I would have to pay for it because it was a special order, even though his employee removed the rail when he wasnt supposed to! Not only that, another employee stated that if the original order did not say to use the current rail in place then they remove everything? If thats the case, the order would have clearly stated that all current fixtures would be removed unless written not to be removeright? I have a copy of it and it doesnt say that at all. The employee also stated that if the wood is rotten around the door and the order did not say to replace the rotten wood, he would have to hang the door on the rotten wood!!! Go figure! So this tells me that PWD doesnt give a care about quality or its customersonly the almighty dollar! Now, since July 24, 2015 my doorknob and the sweep was installed without charge, BUT my grandsons wheelchair rail was not because again, they want me to pay for it. Buyers beware!

1
★☆☆☆☆

Personally, I will NEVER spend my hard earned money with Protector Window & Door every again. Allow me to explain. I purchased 2 doors from PWDa security door and an inner storm door at different times. The most recent purchase was the inner storm door in July 2015. The installer banged up the inside door knob, removed a wheelchair rail that was currently put in place approximately 3 to 4 weeks prior which went along with the new wheelchair ramp that was installed for my 4 year old grandson. Would you believe the installer removed the wheelchair rail needed to get my grandson inside the door without lifting up the wheelchair? When he removed the rail, it left a really nice gap at the bottom of the security gate door allowing bugs to come in at will. I brought this to PWDs attention on numerous occasions and each time was met with opposition and excuses. I was told that they would send someone out to look at the problems, would repair only the door knob and install a door sweep. Now my recent conversation with an employee at PWD stated that they would not install a door sweep or the rail and for me to pay for it. This same employee also stated they were not making any money on me! The employee also stated that the door knob would be replaced. This was communicated to me on July 23, 2015. Keep in mind my security door was in perfect condition until the installer installed the inside door. It was the installer who caused damage to my security door and removed a much needed wheelchair rail that went with the bigger than life wheelchair ramp, which was right at the door! Common sense would say NOT TO REMOVE THE WHEELCHAIR RAIL! But common sense is totally absent when it comes to PWD. The owner stated that if I wanted that wheelchair rail, I would have to pay for it because it was a special order, even though his employee removed the rail when he wasnt supposed to! Not only that, another employee stated that if the original order did not say to use the current rail in place then they remove everything? If thats the case, the order would have clearly stated that all current fixtures would be removed unless written not to be removeright? I have a copy of it and it doesnt say that at all. The employee also stated that if the wood is rotten around the door and the order did not say to replace the rotten wood, he would have to hang the door on the rotten wood!!! Go figure! So this tells me that PWD doesnt give a care about quality or its customersonly the almighty dollar! Now, since July 24, 2015 my doorknob and the sweep was installed without charge, BUT my grandsons wheelchair rail was not because again, they want me to pay for it. Buyers beware!

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