Preston Ford

★★☆☆☆
  • 4313 Preston Rd

    Hurlock, MD 21643

    Map & Directions
  • 877-834-3396

About Preston Ford

Categories
  • New Car Dealers
  • Used Car Dealers
Hours
Monday: 08:30 AM - 08:00 PM
Tuesday: 08:30 AM - 08:00 PM
Wednesday: 08:30 AM - 08:00 PM
Thursday: 08:30 AM - 08:00 PM
Friday: 08:30 AM - 08:00 PM
Saturday: 08:30 AM - 06:00 PM
Sunday: Closed

Automotive

Automotive
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Beware of their "Lifetime Engine Repair Agreement"... they pushed that as a selling point for me and later when I read all the fine print I found it states it will not cover a "vehicle more than 6 calendar years old", which this one is. They should not have used it as a selling point then!! A lot of other vehicles are also not covered as well as any with 100,000 miles on them.

I emailed about this and the salesperson simply replied "you should be covered", which does not legally alter the contract.

A few days later I found that the CD player did not work and emailed asking if they would fix it or not. After several emails to the salesperson who kept saying he would get back to me, no reply either way. Who carries a CD when they go to test drive a vehicle? had I known this at the outset they would have either fixed it or I would not have bought it.

Terrible customer service after the sale!

2
★★☆☆☆

Beware of their "Lifetime Engine Repair Agreement"... they pushed that as a selling point for me and later when I read all the fine print I found it states it will not cover a "vehicle more than 6 calendar years old", which this one is. They should not have used it as a selling point then!! A lot of other vehicles are also not covered as well as any with 100,000 miles on them.

I emailed about this and the salesperson simply replied "you should be covered", which does not legally alter the contract.

A few days later I found that the CD player did not work and emailed asking if they would fix it or not. After several emails to the salesperson who kept saying he would get back to me, no reply either way. Who carries a CD when they go to test drive a vehicle? had I known this at the outset they would have either fixed it or I would not have bought it.

Terrible customer service after the sale!

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Message from Preston Ford

Cars Cost Less in Preston!

More about Preston Ford

Since 1975, Preston Automotive Group has gone through many changes, all with you in mind. We started as a Ford dealer with one location. Over the years we have added locations in Pittsville, Denton and Millsboro, DE. We have also gone from only Ford to adding the luxury line of Lincoln, the fast growing franchise of Hyundai, and impressive imports with Mazda and Nissan. We continue to look for ways to better serve you, our customer. In 1984, the Frog was born and continues to be our mascot. We are proud to say that Preston Automotive Group is the Destination Dealership for Maryland, Delaware, Virginia and Pennsylvania.

 

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