Time Warner Cable Internet Deals

★★☆☆☆
Fast, Reliable Internet Service from Time Warner Cable – Click Here Today To Find Out More From an Authorized Agent!
  • 708 East Club Boulevard

    Durham, NC 27704

    Map & Directions

Computer & Internet Services

Computer & Internet Services
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ID International

250 Vallombrosa Ave 500 Chico, CA

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2interactive LLC

430 W 7th St Chico, CA

1.75 8
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After waiting 20 minutes to speak to someone, I got a 5 minute lecture from customer service on how if they do not say things right, they will lose their job. I was trying to reduce my bill since I have been unemployed for 2 years, only to

3
★★★★★

After waiting 20 minutes to speak to someone, I got a 5 minute lecture from customer service on how if they do not say things right, they will lose their job. I was trying to reduce my bill since I have been unemployed for 2 years, only to

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Don't think you have any ability to downgrade your promotional services after the rates go up. I was told that since I'm an existing customer I now have to pay double the new customer rate for cable TV if I try to cancel internet and phone. This was not how I was advised at sale. This is the most outrageous rip off I have ever experienced

0
★☆☆☆☆

Don't think you have any ability to downgrade your promotional services after the rates go up. I was told that since I'm an existing customer I now have to pay double the new customer rate for cable TV if I try to cancel internet and phone. This was not how I was advised at sale. This is the most outrageous rip off I have ever experienced

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Problem with TW's DVR: Can't record two programs with same name at same time. Example: Men's Basketball games on several different channels during NCAA all listed as ""College Basketball""--only one will actually record even though it looks like they are both recording. The second one will not be on the ""LIST"" and will not be recorded. They can't seem to fix the problem and it's impossible to get access to anyone who will or can do anything about it. I've been trying for over two months.

0
★☆☆☆☆

Problem with TW's DVR: Can't record two programs with same name at same time. Example: Men's Basketball games on several different channels during NCAA all listed as ""College Basketball""--only one will actually record even though it looks like they are both recording. The second one will not be on the ""LIST"" and will not be recorded. They can't seem to fix the problem and it's impossible to get access to anyone who will or can do anything about it. I've been trying for over two months.

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We signed up for a $29.99 introductory offer. It was increased to $39.99 as planned. However, before we knew it our monthly rate increased to $54.95!!!! Customer service was rude when we questioned them and could not explain the costs for their services. We switched to Verizon DSL at 19.99/mo and are happy. We are moderate internet users. We do email, Skype, online shopping and distance education.

0
★☆☆☆☆

We signed up for a $29.99 introductory offer. It was increased to $39.99 as planned. However, before we knew it our monthly rate increased to $54.95!!!! Customer service was rude when we questioned them and could not explain the costs for their services. We switched to Verizon DSL at 19.99/mo and are happy. We are moderate internet users. We do email, Skype, online shopping and distance education.

Pros: Reliable service

Cons: Customer service and constant price increases

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I Know this place isn't in the most plush neighborhood, but they really do need better attendees working there. The customer service stinks. I had to find another office to go to. it's a good thing they have a glass partition!

0
★☆☆☆☆

I Know this place isn't in the most plush neighborhood, but they really do need better attendees working there. The customer service stinks. I had to find another office to go to. it's a good thing they have a glass partition!

.

To all present Time Warner customers experiencing problems with their services,\r
\r
I've read a couple of posts here and I can relate to the problems many of you are having. Being a previous employee I can provide some insight on how to handle poor service. \r
\r
1. When you first call about your problem document everything you can about trying to report your problem. Everything from the minutes it took you to navigate through there automated system to whom you actually were lucky enough to speak to. \r
\r
2. If you have the ability, Please record whatever conversations you have with the CSR. (Side note please inform the other person that you are speaking to that your conversation with them may or may not be recorded to ensure proper procedures are being adhered to.) This should be about the time the person from TWC politely ask if they may put you on hold for one minute. \r
\r
While your on hold listening to that ever so soothing elevator music. You can relish in the fact that you have just created a situation in which the CSR doesn't know how to handle this and will call a floor supervisor to connect into this operators line. \r
\r
3. At this point then explain your service problems and stress that you want immediate gradification. With the workforce TWC employs chances are you could have someone wihtin the hour. \r
\r
4. Please, at no point do you want to cancel your service just yet. If you cancel your service it removes all obligations from TWC to address your initial concern and removes all accountabilty from the mid to upper level management.\r
\r
5.Instead of canceling, inform the CSR that you are going to file an OCT complaint ,what this does if you decide to go this route, is place a public complaint into a viewable file for your elected (local)government officals to see. At this point your probably saying to yourself how does this help me.? It performs two actions: 1. Tom Adams (V.P.) reviews these and starts headhunting. \r
\r
2.Twn francise renewal

1
★★☆☆☆

To all present Time Warner customers experiencing problems with their services,\r
\r
I've read a couple of posts here and I can relate to the problems many of you are having. Being a previous employee I can provide some insight on how to handle poor service. \r
\r
1. When you first call about your problem document everything you can about trying to report your problem. Everything from the minutes it took you to navigate through there automated system to whom you actually were lucky enough to speak to. \r
\r
2. If you have the ability, Please record whatever conversations you have with the CSR. (Side note please inform the other person that you are speaking to that your conversation with them may or may not be recorded to ensure proper procedures are being adhered to.) This should be about the time the person from TWC politely ask if they may put you on hold for one minute. \r
\r
While your on hold listening to that ever so soothing elevator music. You can relish in the fact that you have just created a situation in which the CSR doesn't know how to handle this and will call a floor supervisor to connect into this operators line. \r
\r
3. At this point then explain your service problems and stress that you want immediate gradification. With the workforce TWC employs chances are you could have someone wihtin the hour. \r
\r
4. Please, at no point do you want to cancel your service just yet. If you cancel your service it removes all obligations from TWC to address your initial concern and removes all accountabilty from the mid to upper level management.\r
\r
5.Instead of canceling, inform the CSR that you are going to file an OCT complaint ,what this does if you decide to go this route, is place a public complaint into a viewable file for your elected (local)government officals to see. At this point your probably saying to yourself how does this help me.? It performs two actions: 1. Tom Adams (V.P.) reviews these and starts headhunting. \r
\r
2.Twn francise renewal

Pros: Field service personal care about your satisfaction

Cons: Management is to busy worrying about what product vendor is buying lunch

.

I have had nothing but problems with Time Warner. I've had both cable and internet problems and every time I call their tech support I have to go through this stupid voice automated system and then I still have to end up talking to an actual person (usually three or more) and each time have to repeat what the problem is. Also - you can't get Bravo! (Though you do get loads of stupid shopping channels and christian tv - woohoo.) I just canceled my account and it was the best decision ever. I'll wait until I move somewhere that has decent cable companies before I get cable again. Total waste of time. I went with Verizon for my internet and it's much better. I hope Time Warner goes bankrupt and soon.

0
★☆☆☆☆

I have had nothing but problems with Time Warner. I've had both cable and internet problems and every time I call their tech support I have to go through this stupid voice automated system and then I still have to end up talking to an actual person (usually three or more) and each time have to repeat what the problem is. Also - you can't get Bravo! (Though you do get loads of stupid shopping channels and christian tv - woohoo.) I just canceled my account and it was the best decision ever. I'll wait until I move somewhere that has decent cable companies before I get cable again. Total waste of time. I went with Verizon for my internet and it's much better. I hope Time Warner goes bankrupt and soon.

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Unfortunately, Time Warner has a monopoly over cable internet. Their customer service number can be busy for hours, then you can be put on hold for hours, only to get cut off and have to start over! There is NO complaint department and they have a don't give (*&^ attitude. Get a dish or DSL or clearwire or something that you won't need to deal with Time Warner...they need some serious competition. You been warned!

0
★☆☆☆☆

Unfortunately, Time Warner has a monopoly over cable internet. Their customer service number can be busy for hours, then you can be put on hold for hours, only to get cut off and have to start over! There is NO complaint department and they have a don't give (*&^ attitude. Get a dish or DSL or clearwire or something that you won't need to deal with Time Warner...they need some serious competition. You been warned!

Pros: Internet speed is fair

Cons: bad customer service, sporatic outage, no tech support

 

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