Precious Hearts Child Care

★☆☆☆☆

About Precious Hearts Child Care

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We were at this facility for about 6 months in the infant room. The staff overall is very good, we were only in one room so that is all I can comment on. It was a very hard decision to leave just because the staff is very good in this room. However, when you get to the manager who is also the owner this is a very different story. We were promised that their cameras would be on a web cam shortly after enrolling. This never happened, we would keep asking her and all we would get is excuses like she was completely irritated that we had the nerve to bother her. She lied, would make up stories and say anything she could to shut us up. All she had to do was tell the truth and we would accept that. Her husband also owns a business and has an office in this location as well; he lies and tells stories as well, he even cornered my wife at one point and made her very uncomfortable. The last time we asked about the web cams I had a contact of a person to set them up for her (which was at her request that I get it) she told me that "at this point you should find another daycare". I also kindly asked her husband to not corner my wife again. Horrible customer service, I paid my bill on time every week, I held up my end of the bargain and when it comes time for her to hold up hers she says find another day care. She is an absent owner/manager; half of the staff does not know any of the rules. She is so absent that she cannot fill out paper work without any mistakes on it, our tax form was incorrect and I had to go off of the checks that I used to pay with to make it correct. I am positive it would take 2 or 3 weeks for her to notice that you had not paid the bill. There is a revolving door with children as well as some of the staff leaving to better themselves at this place due to the lack of management. We were also told our son would have his own pack and play, well there are around 12 babies (hard to keep track with the revolving door) and I think only 5 pack and plays. These are only a few of the many lies we were told. Because of the poor, unprofessional management, or lack of, I would never recommend this place to anyone. This place made our experience with our child absolutely horrible.

1
★☆☆☆☆

We were at this facility for about 6 months in the infant room. The staff overall is very good, we were only in one room so that is all I can comment on. It was a very hard decision to leave just because the staff is very good in this room. However, when you get to the manager who is also the owner this is a very different story. We were promised that their cameras would be on a web cam shortly after enrolling. This never happened, we would keep asking her and all we would get is excuses like she was completely irritated that we had the nerve to bother her. She lied, would make up stories and say anything she could to shut us up. All she had to do was tell the truth and we would accept that. Her husband also owns a business and has an office in this location as well; he lies and tells stories as well, he even cornered my wife at one point and made her very uncomfortable. The last time we asked about the web cams I had a contact of a person to set them up for her (which was at her request that I get it) she told me that "at this point you should find another daycare". I also kindly asked her husband to not corner my wife again. Horrible customer service, I paid my bill on time every week, I held up my end of the bargain and when it comes time for her to hold up hers she says find another day care. She is an absent owner/manager; half of the staff does not know any of the rules. She is so absent that she cannot fill out paper work without any mistakes on it, our tax form was incorrect and I had to go off of the checks that I used to pay with to make it correct. I am positive it would take 2 or 3 weeks for her to notice that you had not paid the bill. There is a revolving door with children as well as some of the staff leaving to better themselves at this place due to the lack of management. We were also told our son would have his own pack and play, well there are around 12 babies (hard to keep track with the revolving door) and I think only 5 pack and plays. These are only a few of the many lies we were told. Because of the poor, unprofessional management, or lack of, I would never recommend this place to anyone. This place made our experience with our child absolutely horrible.

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