At the Beach-Lake Forest

★☆☆☆☆
  • 29200 Portola Parkway Ste A

    Lake Forest, CA 92630

    Map & Directions
  • 949-767-3977

About At the Beach-Lake Forest

1.0 1
Hi! Sign in to let us know how At the Beach-Lake Forest was?
Write a Review
.

This chain is a rip off. I came in to do just a 30 minute tan before a trip. I was conned into signing up for the entire month of unlimited tanning THAT the employee claimed I would get for a special price that is normally much higher. I was asked to sign something that I was told were just the agreement to the tanning T&C's and acknowledge the typical FDA warnings/risks. What the salesperson didn't tell me was I was actually signing up for a monthly subscription at $125.59 a month. I don't use the credit card that I charged this service to much and so I don't really check it , but it is for my toll road account, etc. I thought every month was unusually high, so I was shocked when I finally realized that this charge was occurring on my credit card monthly and not some beach store I had shopped at, as it wasn't clear where it was coming from. I discovered I was into them to the tune of $1511.40. I had only used their service 1 time and they refused to refund my money. I called their customer service and sat on hold for 20 minutes before anyone answered. They said they could only refund half and then threatened me that if I submitted a claim through my AmEx customer service that I would receive nothing. I asked to speak to a manager to see if they could resolve to my satisfaction. They transferred me, but the call went straight to voicemail. She called back 5 days later, but didn't leave her extension. Their phone system search by name doesn't work. I got her extension from their Customer Service and entering that didn't work either. 4 weeks later I was finally able to get in touch with this supervisor only after threatening negative posts on the internet and social media. She too, said that due to Company policy, she could not refund all of my money and would only credit back half. Clearly this company has no problem steeling money from people and getting paid for services they didn't provide. Basically, 1 tan ended up costing me $755.70. I personally wouldn't want to do business with a company that is this dishonest and greedy. I would have much sooner donated this money to feed the poor and homeless that for a company that provides something as shallow as tanning services. All I can say, is buyer beware. Think twice before support a business like this if you have any sense of moral character at all.

1
★☆☆☆☆

This chain is a rip off. I came in to do just a 30 minute tan before a trip. I was conned into signing up for the entire month of unlimited tanning THAT the employee claimed I would get for a special price that is normally much higher. I was asked to sign something that I was told were just the agreement to the tanning T&C's and acknowledge the typical FDA warnings/risks. What the salesperson didn't tell me was I was actually signing up for a monthly subscription at $125.59 a month. I don't use the credit card that I charged this service to much and so I don't really check it , but it is for my toll road account, etc. I thought every month was unusually high, so I was shocked when I finally realized that this charge was occurring on my credit card monthly and not some beach store I had shopped at, as it wasn't clear where it was coming from. I discovered I was into them to the tune of $1511.40. I had only used their service 1 time and they refused to refund my money. I called their customer service and sat on hold for 20 minutes before anyone answered. They said they could only refund half and then threatened me that if I submitted a claim through my AmEx customer service that I would receive nothing. I asked to speak to a manager to see if they could resolve to my satisfaction. They transferred me, but the call went straight to voicemail. She called back 5 days later, but didn't leave her extension. Their phone system search by name doesn't work. I got her extension from their Customer Service and entering that didn't work either. 4 weeks later I was finally able to get in touch with this supervisor only after threatening negative posts on the internet and social media. She too, said that due to Company policy, she could not refund all of my money and would only credit back half. Clearly this company has no problem steeling money from people and getting paid for services they didn't provide. Basically, 1 tan ended up costing me $755.70. I personally wouldn't want to do business with a company that is this dishonest and greedy. I would have much sooner donated this money to feed the poor and homeless that for a company that provides something as shallow as tanning services. All I can say, is buyer beware. Think twice before support a business like this if you have any sense of moral character at all.

Was this review helpful to you?
Ratings_icons Ratings_icons

More about At the Beach-Lake Forest

Come to At The Beach, your tanning superstore, and get your tan on with five freak'n levels of tanning. If UV rays aren't your thing and you need a sunless solution, try Mystic Tan or Versa Spa spray tanning, or any of our California Tan indoor tanning lotions. We are ridiculously convenient, with over 60 tanning salons in Colorado, Kansas, California, and Oklahoma. And tanning will take no freak'n time at all, because we have a ton of tanning beds and no wait! You have no excuse to be pale, but before you bust out the tanning lotion and rush out to get all sexy, make sure to print your free tanning coupon for a week of free tanning! At the Beach - Get your tan on!

 

Wait, you're the expert.

If you've been to or used At the Beach-Lake Forest, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review