Rock Chevrolet

★★★☆☆
  • 1000 E Belvidere Rd

    Grayslake, IL 60030

    Map & Directions
  • 847-223-8651

About Rock Chevrolet

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Automotive
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Highly recommend. I bought a 2014 Silverado from Jay at Rock Chevrolet. He is very knowledgeable and spent time answering all my questions while demonstrating the new features on the truck. I was able to upgrade some features I was interested in before taking delivery. Financing and rebates were a breeze. Great experience overall. I would recommend to family and friends and would buy again from Rock.

5
★★★★★

Highly recommend. I bought a 2014 Silverado from Jay at Rock Chevrolet. He is very knowledgeable and spent time answering all my questions while demonstrating the new features on the truck. I was able to upgrade some features I was interested in before taking delivery. Financing and rebates were a breeze. Great experience overall. I would recommend to family and friends and would buy again from Rock.

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I BOUGHT a GMC Acadia 2009 about a month ago from Rock. The salesman was wonderful to me; helped me out in so many ways- so this review does not go against my salesman. It goes against the Financing Manager and other staff..Somehow the car financing company pulled my loan back because my co-signer doesn't live with me. Instead of the Financing guy calling me back; they let me believe that my car was ready to be picked up last night from service. (It had a broken headlight, and the original detail job was HORRIBLE; Afro hair stuck in the headliner, syrup around the knobs in the back, and dirty carpet, and a HUGE booger on the drivers seat rear side that they had to correct) The service guy called me and said "My side is done- your car is ready to be picked up." SO I drove 30 minutes to the dealership to pick up my car to find out that they were NOT going to give my car back to me... I had two dogs with me and my spouse. They agreed to give us a ride home but THREE hours later they still didn't "find us a ride." and they were so rude about it and LAUGHING! I had to call one of my family members; they woke up two children and drove down to pick all of us up. It was 9:15 when my spouse walked into the building and said "Thanks for the ride guys" and they snickered and replied "Were working on it"
First off HOW does a normal human being do that to someone? You would think that they would have communicated with me in their shady deal in the first place and all the finance manager was concerned about was "losing his deal." Screw that!

Last night before we left I requested my deposit back; which they agreed to but couldn't and wouldn't give me last night. Apparently they don't give deposits back at night time but they sure can take deposits and money until 9pm and later.... So now I have to make ANOTHER trip down; to pick up my deposit money which they won't give to me in cash (the form that I gave it to them in) they will only give it in a check form.

**BUYERS BEWARE- make sure you know your deal INSIDE and OUT before dealing with them; make sure you know what they are telling the finance company so you can keep your story straight with theirs!

**Like I said; my salesman Jeremy and also Lance (I dealt with both) Were wonderful; A+ job to them. So sad that they are working for Rock Chevrolet.....

1
★☆☆☆☆

I BOUGHT a GMC Acadia 2009 about a month ago from Rock. The salesman was wonderful to me; helped me out in so many ways- so this review does not go against my salesman. It goes against the Financing Manager and other staff..Somehow the car financing company pulled my loan back because my co-signer doesn't live with me. Instead of the Financing guy calling me back; they let me believe that my car was ready to be picked up last night from service. (It had a broken headlight, and the original detail job was HORRIBLE; Afro hair stuck in the headliner, syrup around the knobs in the back, and dirty carpet, and a HUGE booger on the drivers seat rear side that they had to correct) The service guy called me and said "My side is done- your car is ready to be picked up." SO I drove 30 minutes to the dealership to pick up my car to find out that they were NOT going to give my car back to me... I had two dogs with me and my spouse. They agreed to give us a ride home but THREE hours later they still didn't "find us a ride." and they were so rude about it and LAUGHING! I had to call one of my family members; they woke up two children and drove down to pick all of us up. It was 9:15 when my spouse walked into the building and said "Thanks for the ride guys" and they snickered and replied "Were working on it"
First off HOW does a normal human being do that to someone? You would think that they would have communicated with me in their shady deal in the first place and all the finance manager was concerned about was "losing his deal." Screw that!

Last night before we left I requested my deposit back; which they agreed to but couldn't and wouldn't give me last night. Apparently they don't give deposits back at night time but they sure can take deposits and money until 9pm and later.... So now I have to make ANOTHER trip down; to pick up my deposit money which they won't give to me in cash (the form that I gave it to them in) they will only give it in a check form.

**BUYERS BEWARE- make sure you know your deal INSIDE and OUT before dealing with them; make sure you know what they are telling the finance company so you can keep your story straight with theirs!

**Like I said; my salesman Jeremy and also Lance (I dealt with both) Were wonderful; A+ job to them. So sad that they are working for Rock Chevrolet.....

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More about Rock Chevrolet

The all-new Rock Chevrolet is proud to be the Chicago Chevy dealer of choice for Chicagoans as well as residents in Lake County, McHenry County and southeastern Wisconsin. Don't you dare buy a car until you Shop the Rock! Located just west of I-94 in Lake County, IL.

 

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