Fitness Connection Cary

★☆☆☆☆
We are an active, engaged and positive community partner, leading the way towards health, fitness and well-being. Our team's values are integrity, excellence, passion, achievement and hospitality.
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Unethical and corrupt business. I wish there were a way to give negative stars.

We were on a month to month with them. When we decided we wanted to go to another gym, we told one of the employees and they said they were sorry to see us leave. We sent a letter saying that we were cancelling.

A year later, we are still being billed every month. They are even billing us $9.95 for a late fee and $9.95 for a decline fee per month because we have a new debit card that is not on file with them. And now we have been sent to collections for this "month to month" membership that we cancelled. I even went in one time after we had left and asked if we still had an account with them. They could not find me in the system. And when we called corporate, they said they did not have any letter of cancellation. This gym will not let you out of a contract. Do not go to this gym!

1
★☆☆☆☆

Unethical and corrupt business. I wish there were a way to give negative stars.

We were on a month to month with them. When we decided we wanted to go to another gym, we told one of the employees and they said they were sorry to see us leave. We sent a letter saying that we were cancelling.

A year later, we are still being billed every month. They are even billing us $9.95 for a late fee and $9.95 for a decline fee per month because we have a new debit card that is not on file with them. And now we have been sent to collections for this "month to month" membership that we cancelled. I even went in one time after we had left and asked if we still had an account with them. They could not find me in the system. And when we called corporate, they said they did not have any letter of cancellation. This gym will not let you out of a contract. Do not go to this gym!

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Message from Fitness Connection Cary

Get your workout and fitness on for a reasonable price by joining any of our fitness clubs. We will customize your experience to meet you wherever you are on your journey. We offer free personal training orientations, so make sure to take advantage of this service.

More about Fitness Connection Cary

Fitness Connection is one of the newest and fastest growing U.S. chains. With 26 locations, we are also one of the top 25 largest U.S. health club chains.

 

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