JR Furniture

★☆☆☆☆
  • 40 NW Burnside Rd

    Gresham, OR 97030

    Map & Directions
  • 509-491-8898

About JR Furniture

Categories
  • Furniture Stores

Home & Garden

Home & Garden
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Got my furniture back from JR Furniture Via Stanton today and per there warranty they added stuffing replaced the failing springs but will not fix the " Bonded Leather" every time I talk to someone at JR Furniture they tell me that Stanton gives me a different reason and not just " Warranty" first they said it was because of pets. ( I was not asking for any pet damage repair) then it was the warranty( one year and it failed at now its because they claim that my furniture16 months) and now JR says that Stanton says it was because my couch is unsanitary. and JR knowing I was disputing it did not even walk there selves down the sidewalk to there own warehouse to look at it to see if the claim was true or not. It is not true. I cleaned and condition my expensive furniture every month. Anyone that knows me knows this is true.I wanted a quality couch now that the kids are gone and I paid well for it. I was informed that the " bonded leather is as strong or stonger than leather and I paid extra to get the " bonded leather" so that I could clean it and it would last longer. as you can see by the pictures the " bonded leather" is cracking in just over a year because it is a poor quality product and now that they added stuffing to the seats its is worse and that was caused by Stanton. Do not buy the Bonded Leather it is not a good product. and Stanton, Lazyboy and all the other manufactures of so called quality furniture know it and are still selling it with the claims that it is quality. I am stuck with mine but you don't have to be. AS far as JR customer service? it is half ASS. when you buy furniture there they are your advocate and they truly do not care at all. The Manager never calls as promised. you cant talk to the manufacture your selves so Costco is a better place to buy furniture they stand behind what they sell even if the manufacture does not. I would have been better off getting a fabric at least it would have lasted over 2 years even if I had to get it cleaned.

1
★☆☆☆☆

Got my furniture back from JR Furniture Via Stanton today and per there warranty they added stuffing replaced the failing springs but will not fix the " Bonded Leather" every time I talk to someone at JR Furniture they tell me that Stanton gives me a different reason and not just " Warranty" first they said it was because of pets. ( I was not asking for any pet damage repair) then it was the warranty( one year and it failed at now its because they claim that my furniture16 months) and now JR says that Stanton says it was because my couch is unsanitary. and JR knowing I was disputing it did not even walk there selves down the sidewalk to there own warehouse to look at it to see if the claim was true or not. It is not true. I cleaned and condition my expensive furniture every month. Anyone that knows me knows this is true.I wanted a quality couch now that the kids are gone and I paid well for it. I was informed that the " bonded leather is as strong or stonger than leather and I paid extra to get the " bonded leather" so that I could clean it and it would last longer. as you can see by the pictures the " bonded leather" is cracking in just over a year because it is a poor quality product and now that they added stuffing to the seats its is worse and that was caused by Stanton. Do not buy the Bonded Leather it is not a good product. and Stanton, Lazyboy and all the other manufactures of so called quality furniture know it and are still selling it with the claims that it is quality. I am stuck with mine but you don't have to be. AS far as JR customer service? it is half ASS. when you buy furniture there they are your advocate and they truly do not care at all. The Manager never calls as promised. you cant talk to the manufacture your selves so Costco is a better place to buy furniture they stand behind what they sell even if the manufacture does not. I would have been better off getting a fabric at least it would have lasted over 2 years even if I had to get it cleaned.

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