A Step Above Limo

★★★★☆
Charlotte's Most Reliable Limousine Service. 24/7 Airport Shuttle in Charlotte NC. Call A Step Above at 980-365-5067 & Book Your Limo Today!
  • 3377 Weston St

    Charlotte, NC 28209

    Map & Directions
  • 704-605-1108

4.3333 9
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This company was VERY UNPROFESSIONAL, Definitely have no sense of customer service and will RIP YOU OFF!!! for your money!! I paid for 3 hours making sure we would be picked up from hotel and dropped off accordingly to our night outing and pickup from night outing back to the hotel. During the ride the driver didnt GREET, he didnt give us a nice WELCOME, just let us in the car and slams door, ATTITUDE was AWFUL!! To top it off, DROVE so AGGRESSIVE!!! After the night outing their services was no where to be found. Couldnt find him, called the company and they had no words and two WEEKS has gone by from this situation and NO CALLBACK from manager or REFUND!! I would suggest going somewhere else so you guys won't get RIPPED OFF!!! Thank you, YOU RUINED MY BIRTHDAY!!!!

1
★☆☆☆☆

This company was VERY UNPROFESSIONAL, Definitely have no sense of customer service and will RIP YOU OFF!!! for your money!! I paid for 3 hours making sure we would be picked up from hotel and dropped off accordingly to our night outing and pickup from night outing back to the hotel. During the ride the driver didnt GREET, he didnt give us a nice WELCOME, just let us in the car and slams door, ATTITUDE was AWFUL!! To top it off, DROVE so AGGRESSIVE!!! After the night outing their services was no where to be found. Couldnt find him, called the company and they had no words and two WEEKS has gone by from this situation and NO CALLBACK from manager or REFUND!! I would suggest going somewhere else so you guys won't get RIPPED OFF!!! Thank you, YOU RUINED MY BIRTHDAY!!!!

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.

This company was VERY UNPROFESSIONAL, Definitely have no sense of customer service and will RIP YOU OFF!!! for your money!! I paid for 3 hours making sure we would be picked up from hotel and dropped off accordingly to our night outing and

3
★★★★★

This company was VERY UNPROFESSIONAL, Definitely have no sense of customer service and will RIP YOU OFF!!! for your money!! I paid for 3 hours making sure we would be picked up from hotel and dropped off accordingly to our night outing and

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I needed a car to pick-up my son, who was stranded in Charlotte N.C. All of the cabs were busy. Everyone was trying to get back to the airport. I called, at the last minute, and they came right away. I would highly recommend, A Step

3
★★★★★

I needed a car to pick-up my son, who was stranded in Charlotte N.C. All of the cabs were busy. Everyone was trying to get back to the airport. I called, at the last minute, and they came right away. I would highly recommend, A Step

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This Charlotte limo service stands out among other limo services in Charlotte. I rented out a limo and I was very impressed, the driver picked me up on time at the airport and he was on time. He drove me to my hotel and picked me up the following day and he was punctual, professional and was good with directions too. The price was fair and the car was clean and comfortable! Recommended!

2
★★★★★

This Charlotte limo service stands out among other limo services in Charlotte. I rented out a limo and I was very impressed, the driver picked me up on time at the airport and he was on time. He drove me to my hotel and picked me up the following day and he was punctual, professional and was good with directions too. The price was fair and the car was clean and comfortable! Recommended!

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I have a remarkable limo experience with this Charlotte limo service when I went to this city and attended to some family gatherings, they provided a very comfortable car and a driver who was professional and good with directions. It was very affordable too and I will use this limo service for mu limo needs.

2
★★★★★

I have a remarkable limo experience with this Charlotte limo service when I went to this city and attended to some family gatherings, they provided a very comfortable car and a driver who was professional and good with directions. It was very affordable too and I will use this limo service for mu limo needs.

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No regrets using this Charlotte limo company. The service was outstanding and the cost was very reasonable. I used this service for my regular company meetings and they always show up on time!

2
★★★★★

No regrets using this Charlotte limo company. The service was outstanding and the cost was very reasonable. I used this service for my regular company meetings and they always show up on time!

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The price I payed for the service form this Charlotte limo company was way beyond my expectations, it was very affordable! The car was modern and very comfortable, I feel relaxed riding and the driver was professional and I really like his driving style, no bumps. I recommend this company to anyone!

2
★★★★★

The price I payed for the service form this Charlotte limo company was way beyond my expectations, it was very affordable! The car was modern and very comfortable, I feel relaxed riding and the driver was professional and I really like his driving style, no bumps. I recommend this company to anyone!

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I booked airport transportation service though A Step Above Limo Service for pick up on Thursday June 10th. Part of my requirements was that I needed an infant seat in the car. I called to a few limo places before I found this company that stated they had infant seats available. The driver showed up promptly at8:30am Thursday June 10, 2010. However, that is where the good in this story ends. The driver only brought the carrier part of the infant car seat. He did NOT bring the base to the car seatyou know, the part that secures the baby & seat to the car. When he insisted that it was fine to only have the carrier, I asked him how he was going to seatbelt it to the car. He then proceeded to take the flimsy plastic part that holds up the sunshade and cram it into the seatbelt buckle. Obviously this was not going to work to safely transport my 2 month old baby. I sent the driver away, and drove myself to the airport. It was critical that I have a driver on this trip because I had not only the baby, but 2 large suitcases, 2 carryons, and a very large stroller. Without my husband coming on the trip, I needed to be dropped off at the curb, as airport parking and taking a bus shuttle to the door was out of the question. (And my husband wasnt available to drive us). So, I parked in hourly parking so that my husband could retrieve the car late that evening. I felt that I should be reimbursed for this parking - $16. I called the company as soon as I got settled in the airport to inform them of the mishap. I was told the owner, which is who I would need to speak with, was on vacation and to call on Monday. I called back Monday June 14th and was informed that he was still on vacation until the end of the week and to try back again the Monday following. I called back today, June 22nd at 8am. No one answered the call. About 20 minutes later, I got a return phone call asking if someone from this number had tried calling A Step Above Limo Service. I informed them that I had and proceeded to tell them the story. The person on the phone then HUNG UP ON ME! (I wasnt even mean, rude, or using inappropriate language they just failed to want to deal with the customer complaint). I promptly tried to call the company back, twice, with no answer. About 15 minutes later, I tried again, from a different phone number, and someone answered right away. I asked for the name of the manager and there was silence. I said hello? and a person responded. I asked when the manager/owner would be back. I was informed by the person on the phone they they did not know when he would return. He then hung up on me AGAIN.

Long story short If you need a limo company for airport transportation or any other needs CHOOSE A DIFFERENT COMPANY!!! The complete avoidance in response to my issue and the fact that the employee actually HUNG UP ON ME TWICE shows the poor standards as to which this company operates. Know that if you choose this company for your transportation needs and if you have an issue they will completely fail to even acknowledge your issue let alone correct it.

0
★☆☆☆☆

I booked airport transportation service though A Step Above Limo Service for pick up on Thursday June 10th. Part of my requirements was that I needed an infant seat in the car. I called to a few limo places before I found this company that stated they had infant seats available. The driver showed up promptly at8:30am Thursday June 10, 2010. However, that is where the good in this story ends. The driver only brought the carrier part of the infant car seat. He did NOT bring the base to the car seatyou know, the part that secures the baby & seat to the car. When he insisted that it was fine to only have the carrier, I asked him how he was going to seatbelt it to the car. He then proceeded to take the flimsy plastic part that holds up the sunshade and cram it into the seatbelt buckle. Obviously this was not going to work to safely transport my 2 month old baby. I sent the driver away, and drove myself to the airport. It was critical that I have a driver on this trip because I had not only the baby, but 2 large suitcases, 2 carryons, and a very large stroller. Without my husband coming on the trip, I needed to be dropped off at the curb, as airport parking and taking a bus shuttle to the door was out of the question. (And my husband wasnt available to drive us). So, I parked in hourly parking so that my husband could retrieve the car late that evening. I felt that I should be reimbursed for this parking - $16. I called the company as soon as I got settled in the airport to inform them of the mishap. I was told the owner, which is who I would need to speak with, was on vacation and to call on Monday. I called back Monday June 14th and was informed that he was still on vacation until the end of the week and to try back again the Monday following. I called back today, June 22nd at 8am. No one answered the call. About 20 minutes later, I got a return phone call asking if someone from this number had tried calling A Step Above Limo Service. I informed them that I had and proceeded to tell them the story. The person on the phone then HUNG UP ON ME! (I wasnt even mean, rude, or using inappropriate language they just failed to want to deal with the customer complaint). I promptly tried to call the company back, twice, with no answer. About 15 minutes later, I tried again, from a different phone number, and someone answered right away. I asked for the name of the manager and there was silence. I said hello? and a person responded. I asked when the manager/owner would be back. I was informed by the person on the phone they they did not know when he would return. He then hung up on me AGAIN.

Long story short If you need a limo company for airport transportation or any other needs CHOOSE A DIFFERENT COMPANY!!! The complete avoidance in response to my issue and the fact that the employee actually HUNG UP ON ME TWICE shows the poor standards as to which this company operates. Know that if you choose this company for your transportation needs and if you have an issue they will completely fail to even acknowledge your issue let alone correct it.

Cons: Rude, Unprofessional, Dismissive

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Would highly recommend this company. Had a concert to go to last night...they arrived 30 minutes early for pickup and then were ready and waiting for the return home. (they also provided follow up phone calls on both ends) I always thought transportation service would be more expensive but it cost no more than a cab!? Ride was much nicer than a cab by the way....brand new lincoln sedan with leather and lots of leg room. Came without the ""cabby scent"" too:) I will definitely use them again.

2
★★★★★

Would highly recommend this company. Had a concert to go to last night...they arrived 30 minutes early for pickup and then were ready and waiting for the return home. (they also provided follow up phone calls on both ends) I always thought transportation service would be more expensive but it cost no more than a cab!? Ride was much nicer than a cab by the way....brand new lincoln sedan with leather and lots of leg room. Came without the ""cabby scent"" too:) I will definitely use them again.

Pros: Very Punctual and Professional

Cons: None at all

Message from A Step Above Limo

We are available 24 hours a day, 7 days a week, 365 days a year to help with your transportation needs and questions. Just give us a call!

More about A Step Above Limo

Locals know that A Step Above Limousine Service offers the finest limousine service Charlotte, NC has to offer. Business travelers and Charlotte residents love our first class, dependable Charlotte town car service at economic pricing. Whether you need a limousine for Charlotte airport car service, meetings, conferences, events, or to take visitors out for the evening, we have the perfect vehicle and driver for every possible need.

 

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