We Fix Ugly Pools

★★★★☆
  • 2509 N 7th St

    Phoenix, AZ 85006

    Map & Directions
  • 602-253-4499

About We Fix Ugly Pools

Details
Hours
Sun 10am-4pm, Mon-Fri 8am-5pm, Sat 8am-4pm

Home & Garden

Home & Garden
More choices in Phoenix:
Resultset_next

Leslie's Swimming Pool Supplies

2150 E Baseline Rd Phoenix, AZ

Resultset_next

Leslie's Swimming Pool Supplies

4501 E Thomas Rd Phoenix, AZ

4.1667 30
Hi! Sign in to let us know how We Fix Ugly Pools was?
Write a Review
.

We Fix Ugly Pools is awesome and our new go to company for anything we need fixed on our pool! We???ve been using a different company for years because they were close. Our pool became cloudy two months ago. They came out several times, refused to look at our filter and advised us to dump a bunch of chemicals in our pool, which only made matters worse. We finally contacted We Fix Ugly Pools. They came out the very next day, opened up our filter, discovered the problem, and fixed it right away. Within just a couple of hours, our pool was back to being crystal clear! They were quick, their work is quality, and their prices are very reasonable. THANK YOU WE FIX UGLY POOLS!

2
★★★★★

We Fix Ugly Pools is awesome and our new go to company for anything we need fixed on our pool! We???ve been using a different company for years because they were close. Our pool became cloudy two months ago. They came out several times, refused to look at our filter and advised us to dump a bunch of chemicals in our pool, which only made matters worse. We finally contacted We Fix Ugly Pools. They came out the very next day, opened up our filter, discovered the problem, and fixed it right away. Within just a couple of hours, our pool was back to being crystal clear! They were quick, their work is quality, and their prices are very reasonable. THANK YOU WE FIX UGLY POOLS!

.

The most unprofessional company I have ever dealt with. Resurfaced my deck and refuse to repair the damages caused by their staff. After multiple no shows by service staff, including today, the delayed and avoided me until after the warranty period as well as the complaint timeframe by the registror of contractors. Now the $5,000 I paid for my deck has been chipping and they refuse to repair it.

0
★☆☆☆☆

The most unprofessional company I have ever dealt with. Resurfaced my deck and refuse to repair the damages caused by their staff. After multiple no shows by service staff, including today, the delayed and avoided me until after the warranty period as well as the complaint timeframe by the registror of contractors. Now the $5,000 I paid for my deck has been chipping and they refuse to repair it.

.

Failure to keep multiple appointments. I have been dealing with this dishonest company for over five years. They resurfaced my pool and deck. The pool was completed satisfactory but not they deck. They have repaired the deck three times during the warranty period without telling me that my concrete has something wrong with it. After the warranty period they told me they would not repair the deck they told me that they period my home was built there was bad concrete and should have been treated prior to the resurfacing. The sales person never mentioned it and they knew what year my house was built. The owner of the company refuses to fix the problem. Now my patio has the surface coming up and chipping away. A waste of $5,000.

0
★☆☆☆☆

Failure to keep multiple appointments. I have been dealing with this dishonest company for over five years. They resurfaced my pool and deck. The pool was completed satisfactory but not they deck. They have repaired the deck three times during the warranty period without telling me that my concrete has something wrong with it. After the warranty period they told me they would not repair the deck they told me that they period my home was built there was bad concrete and should have been treated prior to the resurfacing. The sales person never mentioned it and they knew what year my house was built. The owner of the company refuses to fix the problem. Now my patio has the surface coming up and chipping away. A waste of $5,000.

.

We Fix Ugly Pools - Great Guys, Good People. Quality Service!\n\nI cannot compliment the service that they give and the timeliness of the service enough. Not the cheapest guys on the block, but I don;t think that is what they are going for. \n\nI enjoyed the renovation and spending almost $25,000.00, this was not a purchase we took lightly. \n\nThanks again!

2
★★★★★

We Fix Ugly Pools - Great Guys, Good People. Quality Service!\n\nI cannot compliment the service that they give and the timeliness of the service enough. Not the cheapest guys on the block, but I don;t think that is what they are going for. \n\nI enjoyed the renovation and spending almost $25,000.00, this was not a purchase we took lightly. \n\nThanks again!

.

Failed to keep a appointment that I took the day off for . appointment scheduled a 8an -12 I called 11:45 was told that tech was running a little late AT 1:45 Ugly pools called tech would not make the appointment .Teck injured on early job , ,what about other tech , what about ot \r\nIT COST ME A DAYS WAGES $ 300.00 TO STAY HOME ALL DAY WAITING \r\n\r\nCOMPANY IS NOT RELIABLE I RATE THIS COMPANY VERY VERY POOR

0
★☆☆☆☆

Failed to keep a appointment that I took the day off for . appointment scheduled a 8an -12 I called 11:45 was told that tech was running a little late AT 1:45 Ugly pools called tech would not make the appointment .Teck injured on early job , ,what about other tech , what about ot \r\nIT COST ME A DAYS WAGES $ 300.00 TO STAY HOME ALL DAY WAITING \r\n\r\nCOMPANY IS NOT RELIABLE I RATE THIS COMPANY VERY VERY POOR

.

We have built new homes and 2 new pools, with 1 renovation during our ownerships. We are self-proclaimed picky people, though there is probably no one that knows us will disagree. Our last experience with a new pool from Shaftya (Shasta Pools) and a poor remodel from CDC left us feeling more than skeptical about pool builders. Having said this, we were totally ""wowed"" and impressed by We Fix Ugly Pools. Sam had fresh, fun and new ideas for us that helped make our dream backyard oasis a reality. We were tired of seeing the same old ""cookie cutter pools"" and being told to ""pick your design"" from a book of templates. This is definitely not the way We Fix Ugly Pools works. We told Sam what we envisioned for our backyard and he went to work with all types of creative design ideas including us throughout the entire process. Not only was the design exactly what we wanted, but the professionalism and timeliness were impeccable. Every promise he made was kept. They use mostly in house crews but all the crews, even the rare subcontractors were polite, professional and did a marvelous job cleaning up at the end of each day of working. Especially given that our pool had quite a bit to it, we were impressed at We Fix Ugly Pools ability to build quickly without sacrificing quality. We are so happy with our new pool and would definitely recommend We Fix Ugly Pools for a gorgeous pool and great experience! We have a great pool and were more than satisfied with the price. We wish we would have hired them for our renovation a few years back too.

2
★★★★★

We have built new homes and 2 new pools, with 1 renovation during our ownerships. We are self-proclaimed picky people, though there is probably no one that knows us will disagree. Our last experience with a new pool from Shaftya (Shasta Pools) and a poor remodel from CDC left us feeling more than skeptical about pool builders. Having said this, we were totally ""wowed"" and impressed by We Fix Ugly Pools. Sam had fresh, fun and new ideas for us that helped make our dream backyard oasis a reality. We were tired of seeing the same old ""cookie cutter pools"" and being told to ""pick your design"" from a book of templates. This is definitely not the way We Fix Ugly Pools works. We told Sam what we envisioned for our backyard and he went to work with all types of creative design ideas including us throughout the entire process. Not only was the design exactly what we wanted, but the professionalism and timeliness were impeccable. Every promise he made was kept. They use mostly in house crews but all the crews, even the rare subcontractors were polite, professional and did a marvelous job cleaning up at the end of each day of working. Especially given that our pool had quite a bit to it, we were impressed at We Fix Ugly Pools ability to build quickly without sacrificing quality. We are so happy with our new pool and would definitely recommend We Fix Ugly Pools for a gorgeous pool and great experience! We have a great pool and were more than satisfied with the price. We wish we would have hired them for our renovation a few years back too.

.

Great People, Great Service I was moving into a new home and needed to have the pool & spa checked out to see if I was going to run into any trouble with it. I called We Fix Ugly Pools and asked if they would inspect it. They assured me they would, were out the very next day - when they said they would be there - and did a thorough inspection. The price was VERY reasonable, the service was impeccable, and every one I spoke to and worked with at the company was friendly and professional. Highly recommended We Fix Ugly Pools.

2
★★★★★

Great People, Great Service I was moving into a new home and needed to have the pool & spa checked out to see if I was going to run into any trouble with it. I called We Fix Ugly Pools and asked if they would inspect it. They assured me they would, were out the very next day - when they said they would be there - and did a thorough inspection. The price was VERY reasonable, the service was impeccable, and every one I spoke to and worked with at the company was friendly and professional. Highly recommended We Fix Ugly Pools.

.

We had a new pool built by the guys at we fix ugly pools and they were a pleasure to do business with. They were very helpful and knowledgable and the office staff was friendly too!

2
★★★★★

We had a new pool built by the guys at we fix ugly pools and they were a pleasure to do business with. They were very helpful and knowledgable and the office staff was friendly too!

.

we have a rental house that has been vacant for quite some time we finally got some renters and we were in dyer need of getting our pool cleaned up. We called the ugly pool guys from we fix ugly pools because our pool was definately ugly and boy did they do a great job! It looks great thanks guys! the pool is sparkling clean and all equipment is running good.

2
★★★★★

we have a rental house that has been vacant for quite some time we finally got some renters and we were in dyer need of getting our pool cleaned up. We called the ugly pool guys from we fix ugly pools because our pool was definately ugly and boy did they do a great job! It looks great thanks guys! the pool is sparkling clean and all equipment is running good.

.

We called we fix ugly pools because we needed to remodel our pool. They redid our decking and fixed our water line tiles and we love the way it turned out. Thank you!

2
★★★★★

We called we fix ugly pools because we needed to remodel our pool. They redid our decking and fixed our water line tiles and we love the way it turned out. Thank you!

.

I would highly recommend the ""We Fix Ugly Pools"" people. They serviced my pool equipment and now it is running the way it should. They were very professional, on time and they got the job done.

2
★★★★★

I would highly recommend the ""We Fix Ugly Pools"" people. They serviced my pool equipment and now it is running the way it should. They were very professional, on time and they got the job done.

.

I had an appointment scheduled for between 12:00 - 4:00 to have my filter inspected for a warranty issue. I specifically told the company that I would like to be present during the service and that it was not OK to do so without me. I showed up at my house at 12:00 and the side gate to my house was wide open a bill was left on the front door. The technician had arrived 1-hour early, entered my property without my permission, performed the service without my presence and rejected the warranty claim.\r\n\r\nWhen I called WFUP to share my concerns, they were only concerned with collecting the $60 fee. The people handling the phone call dismissed my concerns and refused to accept accountability for any wrongdoing. I have never experienced a lack of customer service that I experienced on my haf-hour phone call with WFUP. I took a half-day off work to be present at my house for the technician and they could care less. According to them, that's just how they do business. Why give someone a window of time if you do not stick to it? Why ask someone if it's OK to do the work without them present if your just going to do it anyway?\r\n\r\nI would never recommend We Fix Ugly Pools to anyone.

0
★☆☆☆☆

I had an appointment scheduled for between 12:00 - 4:00 to have my filter inspected for a warranty issue. I specifically told the company that I would like to be present during the service and that it was not OK to do so without me. I showed up at my house at 12:00 and the side gate to my house was wide open a bill was left on the front door. The technician had arrived 1-hour early, entered my property without my permission, performed the service without my presence and rejected the warranty claim.\r\n\r\nWhen I called WFUP to share my concerns, they were only concerned with collecting the $60 fee. The people handling the phone call dismissed my concerns and refused to accept accountability for any wrongdoing. I have never experienced a lack of customer service that I experienced on my haf-hour phone call with WFUP. I took a half-day off work to be present at my house for the technician and they could care less. According to them, that's just how they do business. Why give someone a window of time if you do not stick to it? Why ask someone if it's OK to do the work without them present if your just going to do it anyway?\r\n\r\nI would never recommend We Fix Ugly Pools to anyone.

Pros: They have a great company name

Cons: Poor customer service

.

We had our filter explode Christmas Eve morning. I found the Ugly Pool Guys on Google search and they had someone out to me within a couple hours. I didn't expect them to be able to make the repari, but they did and got me running back up! Our family was visiting from Mississippi and really were looking forward to using the pool. Needless to say, we were able to keep our pool heated and use the pool during the weekend. Considerate and understanding people who know what they were doing and didn't take advatage of me, even though they proabably had me over a barrell at that point. I will recommend them to anyone!\r\n\r\n\r\n

2
★★★★★

We had our filter explode Christmas Eve morning. I found the Ugly Pool Guys on Google search and they had someone out to me within a couple hours. I didn't expect them to be able to make the repari, but they did and got me running back up! Our family was visiting from Mississippi and really were looking forward to using the pool. Needless to say, we were able to keep our pool heated and use the pool during the weekend. Considerate and understanding people who know what they were doing and didn't take advatage of me, even though they proabably had me over a barrell at that point. I will recommend them to anyone!\r\n\r\n\r\n

Pros: Everything!

Cons: Nothing to speak of!

.

I owne my own plumbing business and called We Fix Ugly Pools to deal with the resurface of my swimming pool. As a contractor, I have pretty high expectations. The salesperson was friendly, and on time (i expect my people to be that way as well). He discuss different options with me and gave me a pretty good understanding of differences of materials and things like that. My pool is more than 20 years old and looks like it just was put in yesterday. I did new decking, tile, pebble smooth intetior, new equipment and added a waterfall. Total was about $22,500.00 but my whole family says that it is worth every penny. Good company, clean jobsite, great commuinication. We are happy and recommend We Fix Ugly Pools.

2
★★★★★

I owne my own plumbing business and called We Fix Ugly Pools to deal with the resurface of my swimming pool. As a contractor, I have pretty high expectations. The salesperson was friendly, and on time (i expect my people to be that way as well). He discuss different options with me and gave me a pretty good understanding of differences of materials and things like that. My pool is more than 20 years old and looks like it just was put in yesterday. I did new decking, tile, pebble smooth intetior, new equipment and added a waterfall. Total was about $22,500.00 but my whole family says that it is worth every penny. Good company, clean jobsite, great commuinication. We are happy and recommend We Fix Ugly Pools.

Pros: Great products, installation, job site cleanliness and customer service.

Cons: Not the cheapest in town. But this is really not a con, we paid for what we got!

.

We FIx Ugly Pools made building our pool a fun experience. Well priced and had a good time during construction. Thanks! The pool is great and our kids love it. \r\n

2
★★★★★

We FIx Ugly Pools made building our pool a fun experience. Well priced and had a good time during construction. Thanks! The pool is great and our kids love it. \r\n

Pros: Very timely, excellent people and the quality is super.

Cons: Wish they would have upsold us a little harder on more decking!

.

From the time we received our estimate for the remodeling our pool, to the time that the job was completed, We FIx Ugly Pools has been nothing short of exceptional! The crews were professionals, courteous and obviously concientious about their work. The job was done in a timely manner, the job site was always left clean, and the cost was realistic (be forewarned DO NOT CALL IF YOU EXPECT THEM TO BE ""cheap""!) There were no surprises, they did what they said they would do, and we actually enjoyed the construction process. At all times we were treated like we were their only customer (even though there is no way that is possible). We love our pool. We highly recommend We Fix Ugly Pools.

2
★★★★★

From the time we received our estimate for the remodeling our pool, to the time that the job was completed, We FIx Ugly Pools has been nothing short of exceptional! The crews were professionals, courteous and obviously concientious about their work. The job was done in a timely manner, the job site was always left clean, and the cost was realistic (be forewarned DO NOT CALL IF YOU EXPECT THEM TO BE ""cheap""!) There were no surprises, they did what they said they would do, and we actually enjoyed the construction process. At all times we were treated like we were their only customer (even though there is no way that is possible). We love our pool. We highly recommend We Fix Ugly Pools.

Pros: Good Communication Throughout, Awesome Finished Product

Cons: Not Enough Money To Do My Bar-B-Que At The Time...Maybe Next Year!

.

Great job. We got prices from four other companies and WFUP won by bid price and by answering general questions. The seemed to know their stuff. They said it would take about 5 weeks and thats what it took. Communication was fairly good with calls to announce visits, etc. They sent a nice letter detailing the startup process step by step. One thing that lacked was that we found out we needed to do all the elctrical or they would estimate and bill us separate if their people did it. We lost almost a week of people coming out, looking at it and saying it needed electrical work and leaving. We finally called and found out we needed to handle that part even though they installed a new pump, filter, disconnected our old, etc. But that was about the only hiccup in the process. All else went exactly as planned. They sent cleanup crews out to clean up all their debris and kept it reasonably clean. Each crew seemed to know what they were doing although most seemed to be contracted in. We spent a total of about $25,000 on the remodel including new filter, pump, rock waterfall/slide, resurface and salt water. We are pleased with the results and think we got our moneys worth. After reading reviews here (all positive) and contrasting that with other vendors (read Shasta pools for a good laugh) it appears we made the right decision to go with WFUP.

2
★★★★★

Great job. We got prices from four other companies and WFUP won by bid price and by answering general questions. The seemed to know their stuff. They said it would take about 5 weeks and thats what it took. Communication was fairly good with calls to announce visits, etc. They sent a nice letter detailing the startup process step by step. One thing that lacked was that we found out we needed to do all the elctrical or they would estimate and bill us separate if their people did it. We lost almost a week of people coming out, looking at it and saying it needed electrical work and leaving. We finally called and found out we needed to handle that part even though they installed a new pump, filter, disconnected our old, etc. But that was about the only hiccup in the process. All else went exactly as planned. They sent cleanup crews out to clean up all their debris and kept it reasonably clean. Each crew seemed to know what they were doing although most seemed to be contracted in. We spent a total of about $25,000 on the remodel including new filter, pump, rock waterfall/slide, resurface and salt water. We are pleased with the results and think we got our moneys worth. After reading reviews here (all positive) and contrasting that with other vendors (read Shasta pools for a good laugh) it appears we made the right decision to go with WFUP.

Pros: Knowledgeable people, on-time work

Cons: Ask about electrical work to clarify who and when to do it

.

They did a great job with my pool, after the job was complete, they continued to call me to check on their work. Very good communication. Great Follow Up! From the Sales Guy to the workers, very professional, prompt and detailed oriented. \r\n\r\nHighly recommend them to anyone who is looking to have work done on their pool!\r\n\r\nDave R.

2
★★★★★

They did a great job with my pool, after the job was complete, they continued to call me to check on their work. Very good communication. Great Follow Up! From the Sales Guy to the workers, very professional, prompt and detailed oriented. \r\n\r\nHighly recommend them to anyone who is looking to have work done on their pool!\r\n\r\nDave R.

Pros: Great Customer Service-very knowledgable

.

I have a home warranty policy and have had nothing but problems with the service on my pool equipment. We Fix Ugly Pools was sent out to repair something that Aaron pools had just fixed two days earlier. All I can say is that is was nice to have a company out that knew what they were doing! The technician, Gerard (or Jared?) was very friendly and took the time to explain everything to me. He pointed out several things that should have been addressed. The home warranty company covered most of the problems but I had Gerard fix the rest of the stuff he pointed out. What a difference! My equipment has never worked as well as it does now. I found out that Ugly Pools does more than just the repairs so we had a BBQ and some accessory items done. The BBQ looks great and the rest of people that came out were very pleasant. From my first meeting, this company has been great. I met the owner a few times when he was out looking things over and could not give his staff enough praise. The guy is real and down to earth, although I am sure extremely busy. I also found that if I emailed him late at night, I would usually get a response very quickly. Altogether, I give this company stars and cannot tell you how satisfied I am with the service and the people. Thank you to all the staff of Ugly Pools! Keep up the good work!

2
★★★★★

I have a home warranty policy and have had nothing but problems with the service on my pool equipment. We Fix Ugly Pools was sent out to repair something that Aaron pools had just fixed two days earlier. All I can say is that is was nice to have a company out that knew what they were doing! The technician, Gerard (or Jared?) was very friendly and took the time to explain everything to me. He pointed out several things that should have been addressed. The home warranty company covered most of the problems but I had Gerard fix the rest of the stuff he pointed out. What a difference! My equipment has never worked as well as it does now. I found out that Ugly Pools does more than just the repairs so we had a BBQ and some accessory items done. The BBQ looks great and the rest of people that came out were very pleasant. From my first meeting, this company has been great. I met the owner a few times when he was out looking things over and could not give his staff enough praise. The guy is real and down to earth, although I am sure extremely busy. I also found that if I emailed him late at night, I would usually get a response very quickly. Altogether, I give this company stars and cannot tell you how satisfied I am with the service and the people. Thank you to all the staff of Ugly Pools! Keep up the good work!

Pros: Pleasant and knowledgable people, detail oriented, easy to work with.

Cons: Not the cheapest guys in town, but I guess you get what you pay for! (not really a con, the price was very reasonable!)

.

WOW! Lots of other pool compaines came out, this was the only one that actually followed up. I heard from them at least 3x a week when they were remodeling my swimming pool.\r\n\r\nIt looks great, they added a fake rock waterfall that looks so real its scary. I have all new pool surface which i love and my water tile is fantastic. changed the look of my pool completley. I did all that for under $15,000 and I love it! can't wait to jump in this spring!\r\n\r\nThanks\r\nRobert

2
★★★★★

WOW! Lots of other pool compaines came out, this was the only one that actually followed up. I heard from them at least 3x a week when they were remodeling my swimming pool.\r\n\r\nIt looks great, they added a fake rock waterfall that looks so real its scary. I have all new pool surface which i love and my water tile is fantastic. changed the look of my pool completley. I did all that for under $15,000 and I love it! can't wait to jump in this spring!\r\n\r\nThanks\r\nRobert

Pros: On Time. Communication was Great.

Cons: Pool crew didn't work on Sundays

.

These guys did a great job in refinishing my pool and deck. They were fast, efficient and the pool looks great!\r\n\r\nThey also have the fastest response to email questions that I have ever seen. On 2 occasions I received answers to questions from the owner himself within an hour--and on a Saturday, at that!

2
★★★★★

These guys did a great job in refinishing my pool and deck. They were fast, efficient and the pool looks great!\r\n\r\nThey also have the fastest response to email questions that I have ever seen. On 2 occasions I received answers to questions from the owner himself within an hour--and on a Saturday, at that!

.

I choose We Fix Ugly Pools from a postcard on my door and was not disappointed. Great communication from the first phone call and throughout the project! The crews were polite and courteous and my project was done in a week (they promised me four weeks!). I cannot sing their praises enough. I highly recommend everyone that is looking to have a pool done to meet with these guys.

2
★★★★★

I choose We Fix Ugly Pools from a postcard on my door and was not disappointed. Great communication from the first phone call and throughout the project! The crews were polite and courteous and my project was done in a week (they promised me four weeks!). I cannot sing their praises enough. I highly recommend everyone that is looking to have a pool done to meet with these guys.

.

they were and are awesome. I always knew what was going on. I always knew who was going to be at my house and when. They kept me informed the entire process. Nate the production guy and Sam White really have it together. The sales guy, whoops, Ugly Sales Guy was Great If you need a pool in your yard, you need to call these guys, 602-253-4499 ask for John Cameron and tell him Rod sent you. Hell, come over and look at my pool and you'll see how great it is, its a backyard paradise now. \r\n\r\nI LOVE IT!\r\n\r\nThanks UGLY POOLS!

2
★★★★★

they were and are awesome. I always knew what was going on. I always knew who was going to be at my house and when. They kept me informed the entire process. Nate the production guy and Sam White really have it together. The sales guy, whoops, Ugly Sales Guy was Great If you need a pool in your yard, you need to call these guys, 602-253-4499 ask for John Cameron and tell him Rod sent you. Hell, come over and look at my pool and you'll see how great it is, its a backyard paradise now. \r\n\r\nI LOVE IT!\r\n\r\nThanks UGLY POOLS!

Pros: Follow up. Follow Through. Information. Timely Mannor.

Cons: None that i can think of.

.

Although I had recived an estimate from ugly Pools earlier in the year I decided to go with the cheapest guy I could find. BIG MISTAKE. The company I chose went out of business halfway though the project, I thought I was doomed. Then I saw at the homeshow that Ugly Pools also fixed other builders mistakes and decided that I should get them to give me another bid. I let them finish up this mess of a project and I've never been happier! Thank you We Fix Ugly Pools. You are Life savers!

2
★★★★★

Although I had recived an estimate from ugly Pools earlier in the year I decided to go with the cheapest guy I could find. BIG MISTAKE. The company I chose went out of business halfway though the project, I thought I was doomed. Then I saw at the homeshow that Ugly Pools also fixed other builders mistakes and decided that I should get them to give me another bid. I let them finish up this mess of a project and I've never been happier! Thank you We Fix Ugly Pools. You are Life savers!

Pros: Will work with you on ANYTHING you need

Cons: None at all!

.

Ok, not really the best Pizza... but they are a pretty good company. I called up We Fix Ugly Pools after seeing thier huge truck on the 101. I was already talking to paddock and a few other companies, but I thought that I might as well get another one. The guy who answered the phone was pretty nice and the sales guy was very knowledgable. The price was... So-so, but at least they actually followed up with me. I still haven't made my mind up on who I want to go with, bit WFUP is definatly top dog so far.

2
★★★★☆

Ok, not really the best Pizza... but they are a pretty good company. I called up We Fix Ugly Pools after seeing thier huge truck on the 101. I was already talking to paddock and a few other companies, but I thought that I might as well get another one. The guy who answered the phone was pretty nice and the sales guy was very knowledgable. The price was... So-so, but at least they actually followed up with me. I still haven't made my mind up on who I want to go with, bit WFUP is definatly top dog so far.

Pros: Great Customer Service, Nice salesguy, Genious name.

Cons: Prices arn't too low, They don't make pizza

.

There pricing was competitive, their product was great. They came out within the fist few days, gave me a proposal and the work was started within a week. they did a great job-start to finish.\r\n\r\ni highly recommend thiem to anyone!

2
★★★★★

There pricing was competitive, their product was great. They came out within the fist few days, gave me a proposal and the work was started within a week. they did a great job-start to finish.\r\n\r\ni highly recommend thiem to anyone!

.

They were fantastic. They not only saved me a ton of money by using my budget to my advantage, but my pool looks great and was done in less than 30 days.\r\n\r\nI LOVE THE UGLY POOL GUY!

2
★★★★★

They were fantastic. They not only saved me a ton of money by using my budget to my advantage, but my pool looks great and was done in less than 30 days.\r\n\r\nI LOVE THE UGLY POOL GUY!

Pros: Thumps Up!

Cons: none that come to mind

.

This company built our pool new. They have had to come back several times to fix & repair it. The pool is not even 1 year old & they had to re-plaster it. Now they have to re-do the cool decking, chunks are falling into the pool! The worst & most frustrating part is they say they are going to come & never do & do not call. Often on the 4th time they say they are going to come out they actually do, but they do not do a good job & have to come back again because often the problem is still not fixed, or certainly not permanently. I am writing this because this is the 3rd day I took off work for them to come & fix the cool decking & it is still not done & they have not called. The contractors cell is now shut off so I sit here & wait again.

0
★☆☆☆☆

This company built our pool new. They have had to come back several times to fix & repair it. The pool is not even 1 year old & they had to re-plaster it. Now they have to re-do the cool decking, chunks are falling into the pool! The worst & most frustrating part is they say they are going to come & never do & do not call. Often on the 4th time they say they are going to come out they actually do, but they do not do a good job & have to come back again because often the problem is still not fixed, or certainly not permanently. I am writing this because this is the 3rd day I took off work for them to come & fix the cool decking & it is still not done & they have not called. The contractors cell is now shut off so I sit here & wait again.

Pros: I can not think of any

Cons: ever hiring this company

.

My experience with WFUP this past month or so has been an over all pleasant and professional event. \r\nAs a valley native, I've heard of We Fix Ugly Pools for years and finallyhad the chance to look into using them when I found their booth at a early 2007 Home & Garden show in PHX. Luckily for WFUP, I was in the market for a pool remodel. I checked the web and read their info, from there decided to call and set up an appt for a quote.\r\n\r\nI won't bore you with a play-by-play of the remodel process however, allow me to sum it up....From the crazy owner dude, Brian Morris, :) who has made a smashing success of his company and built it from the ground up to a successful, thriving biz servicing the whole valley...all the way to the office personnel doing scheudling, billing, reception, and the crews who came to my home daily to do stages of pool remodeling, were all very professional and pleasant to interact with. Workmanship was quality, clean up done well, and scheduling was on time. I got a beautiful new pool in 2 weeks and that included a Holiday! I think the whole staff is awesome and will definitely use WFUP in the future. Brian (owner dude) personally managed my account and provided creative input to my project, as if he wasn't busy enough with hundreds of other customers, I still got the 1:1 attention I command. .... I know WFUP can do it all from small jobs to huge. I've seen their before and after jobs. My next home will get a larger project, perhaps a waterfall and slide combo built into the landscape. WFUP will get the bid. - lp out.

2
★★★★★

My experience with WFUP this past month or so has been an over all pleasant and professional event. \r\nAs a valley native, I've heard of We Fix Ugly Pools for years and finallyhad the chance to look into using them when I found their booth at a early 2007 Home & Garden show in PHX. Luckily for WFUP, I was in the market for a pool remodel. I checked the web and read their info, from there decided to call and set up an appt for a quote.\r\n\r\nI won't bore you with a play-by-play of the remodel process however, allow me to sum it up....From the crazy owner dude, Brian Morris, :) who has made a smashing success of his company and built it from the ground up to a successful, thriving biz servicing the whole valley...all the way to the office personnel doing scheudling, billing, reception, and the crews who came to my home daily to do stages of pool remodeling, were all very professional and pleasant to interact with. Workmanship was quality, clean up done well, and scheduling was on time. I got a beautiful new pool in 2 weeks and that included a Holiday! I think the whole staff is awesome and will definitely use WFUP in the future. Brian (owner dude) personally managed my account and provided creative input to my project, as if he wasn't busy enough with hundreds of other customers, I still got the 1:1 attention I command. .... I know WFUP can do it all from small jobs to huge. I've seen their before and after jobs. My next home will get a larger project, perhaps a waterfall and slide combo built into the landscape. WFUP will get the bid. - lp out.

Pros: Personnel at We Fix Ugly Pools manage multiple-tasking at a different level than we could imagine.

Cons: Peak season causes personnel to juggle many tasks to meet customer demands.

.

My home warranty company sent We Fix Ugly Pools out to my house when my circulation pump motor had gone out. I could have easily made this repair myself, but since I pay for the warranty, and didn't want to pay for the motor and parts (not having to do the labor always is a plus as well) I opted to have them make the repair. When I came home later that evening, I turned on the pump to see how it was working, at first I was a little disspointed to see that the motor was a ""re-manufactured"" unit, but I really didn't care as long as it worked. I soon noticed that it was a bit more noisey than before, but once again, no big deal as long as it functioned. I let the pump run for a few minutes and noticed a small drip at the motor (leaky pump seal) So I grabbed my tools, and ripped into it only to find that: \r\n(1) the wrong pump housing o-ring had been istalled (this one was larger than the opening, and square)\r\n(2) the o-ring at the tip of the diffuser was missing (this o-ring separates the suction side, from the pressure side, and was probably what was causing the extra noise)\r\n(3) the pump seal looked like it had been installed by a 4 year old (still corrosion, old sealant, and did not even remove to re-seal the metal heat sheild)\r\n\r\nI simply went to leslies, collected the proper parts, and finished the repair correctly. \r\nHopefully I have been of some help, and I am also sure that this repair is probably not typical of this company, or they would not be in buisness. I also want to make it clear that I did not contact them to have them resolve this problem, as I am sure they would have. But as I have learned on many occasions, NO ONE CARES as much about your things as you do! So I chose to have the peace of mind that comes along with knowing it was done right.\r\n

0
★☆☆☆☆

My home warranty company sent We Fix Ugly Pools out to my house when my circulation pump motor had gone out. I could have easily made this repair myself, but since I pay for the warranty, and didn't want to pay for the motor and parts (not having to do the labor always is a plus as well) I opted to have them make the repair. When I came home later that evening, I turned on the pump to see how it was working, at first I was a little disspointed to see that the motor was a ""re-manufactured"" unit, but I really didn't care as long as it worked. I soon noticed that it was a bit more noisey than before, but once again, no big deal as long as it functioned. I let the pump run for a few minutes and noticed a small drip at the motor (leaky pump seal) So I grabbed my tools, and ripped into it only to find that: \r\n(1) the wrong pump housing o-ring had been istalled (this one was larger than the opening, and square)\r\n(2) the o-ring at the tip of the diffuser was missing (this o-ring separates the suction side, from the pressure side, and was probably what was causing the extra noise)\r\n(3) the pump seal looked like it had been installed by a 4 year old (still corrosion, old sealant, and did not even remove to re-seal the metal heat sheild)\r\n\r\nI simply went to leslies, collected the proper parts, and finished the repair correctly. \r\nHopefully I have been of some help, and I am also sure that this repair is probably not typical of this company, or they would not be in buisness. I also want to make it clear that I did not contact them to have them resolve this problem, as I am sure they would have. But as I have learned on many occasions, NO ONE CARES as much about your things as you do! So I chose to have the peace of mind that comes along with knowing it was done right.\r\n

Wait, you're the expert.

If you've been to or used We Fix Ugly Pools, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review