Packard Auto Repair

★★★★★
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  • 1880 Packard Street

    Ann Arbor, MI 48014

    Map & Directions
  • 734-327-6488

Automotive

Automotive
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thank you so much please keep up the good work

3
★★★★★

thank you so much please keep up the good work

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Packard auto Transmission Service ROCKS! I waited a few weeks before I posted a review because I wanted to make sure everything that KC said checked out, and it all did :) I came in with a transmission issue - my car is not so happy

3
★★★★★

Packard auto Transmission Service ROCKS! I waited a few weeks before I posted a review because I wanted to make sure everything that KC said checked out, and it all did :) I came in with a transmission issue - my car is not so happy

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thankx guys you are good honest people. The most important thing you look for in a mechanic is the honesty, then the service. They are very honest and the service is great. I send all my friends, employees to them and they always take good

3
★★★★★

thankx guys you are good honest people. The most important thing you look for in a mechanic is the honesty, then the service. They are very honest and the service is great. I send all my friends, employees to them and they always take good

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Great auto repair shop in Ann Arbor ---I've been here 3 times already and every time been very happy. This latest visit I actually broke down in the 94 highway the hand called them for towing. Their service is always prompt and very fair

3
★★★★★

Great auto repair shop in Ann Arbor ---I've been here 3 times already and every time been very happy. This latest visit I actually broke down in the 94 highway the hand called them for towing. Their service is always prompt and very fair

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They did such an amazing job with my Subaru . The difference is truly remarkable. I am so happy they were able to provide quality repairs, and service for that matter.

3
★★★★★

They did such an amazing job with my Subaru . The difference is truly remarkable. I am so happy they were able to provide quality repairs, and service for that matter.

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Really great service and prices. I prefer to deal locally and these gys are the best. They have a wide variety of products and services and really know their stuff. They will even match prices of their competitors. A+ experience

3
★★★★★

Really great service and prices. I prefer to deal locally and these gys are the best. They have a wide variety of products and services and really know their stuff. They will even match prices of their competitors. A+ experience

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THANK YOU AGAIN :) These guy just excel at all they do and continue to surprise me.I had my car in for service and asked about a seat repair guy.They had a guy come in and fix the seat while they worked on it NO CHARGE .That's what I'm

3
★★★★★

THANK YOU AGAIN :) These guy just excel at all they do and continue to surprise me.I had my car in for service and asked about a seat repair guy.They had a guy come in and fix the seat while they worked on it NO CHARGE .That's what I'm

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i love you guys keep up the good work ' i recommend you to all of my friend and family

3
★★★★★

i love you guys keep up the good work ' i recommend you to all of my friend and family

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Great service and execllent price and the work they do is #1. I really didn't have any issues whatsoever with the guys there and the work they did was excellent! Thanks for everything..

3
★★★★★

Great service and execllent price and the work they do is #1. I really didn't have any issues whatsoever with the guys there and the work they did was excellent! Thanks for everything..

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Went in for a gas leak. Was charged $800. Was then verbally put down by the shop owner, who actually told me (verbatim) ""Women know nothing about cars."" (This was after I had demonstrated my knowledge of the problem.)
Oh, and the best part? A week later, the gas leak reappeared. Brought it to a new place, and they told me these guys never bothered to replace the seals or tubes connecting to the broken part. Those parts would have amounted to $5. Packard Auto is a bunch of sexist cheapskates. AVOID.

0
★☆☆☆☆

Went in for a gas leak. Was charged $800. Was then verbally put down by the shop owner, who actually told me (verbatim) ""Women know nothing about cars."" (This was after I had demonstrated my knowledge of the problem.)
Oh, and the best part? A week later, the gas leak reappeared. Brought it to a new place, and they told me these guys never bothered to replace the seals or tubes connecting to the broken part. Those parts would have amounted to $5. Packard Auto is a bunch of sexist cheapskates. AVOID.

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Thank you so much i was told i need AC Compressor and my bill was almost 700
took it to Packard auto after they check my car it was only SWITCH , needed
only $85 wowow and $ 49.99 to recharge my system
thank you Packard auto

2
★★★★★

Thank you so much i was told i need AC Compressor and my bill was almost 700
took it to Packard auto after they check my car it was only SWITCH , needed
only $85 wowow and $ 49.99 to recharge my system
thank you Packard auto

.

Be conversational: Write as if relaying your experience to a good friend.

Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments.

Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.nicky ? - today
THE PLACE TO GO FOR YOUR CAR! I recently bought this 2005 Camry from a dealer. After a few days, I could feel this whistling noise whenever I accelerated. I took my car to multiple mechanics and none of them could diagnose the issue and find the reason. Infact some of them even told me that this was normal for a Camry, whereas I knew that Camrys are supposed to be quiet and smooth. Finally, I read about Packard Auto and decided to take a chance. K.C was kind enough to go with me for a test drive (something very few shops do) and actually get a feel of the problem I was facing. They took in the car and gave me a complementary ride back home. They diagnosed and found that it was caused due to a cracked sepentine belt I was really impress and they are my new shop in town Thank you so much packard auto

2
★★★★★

Be conversational: Write as if relaying your experience to a good friend.

Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments.

Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.nicky ? - today
THE PLACE TO GO FOR YOUR CAR! I recently bought this 2005 Camry from a dealer. After a few days, I could feel this whistling noise whenever I accelerated. I took my car to multiple mechanics and none of them could diagnose the issue and find the reason. Infact some of them even told me that this was normal for a Camry, whereas I knew that Camrys are supposed to be quiet and smooth. Finally, I read about Packard Auto and decided to take a chance. K.C was kind enough to go with me for a test drive (something very few shops do) and actually get a feel of the problem I was facing. They took in the car and gave me a complementary ride back home. They diagnosed and found that it was caused due to a cracked sepentine belt I was really impress and they are my new shop in town Thank you so much packard auto

.

When I brought my Audi A4 to this shop yesterday for its 140k mile service and an oil change, I was prepared to like Packard Auto. Throughout the day I was updated on my car's progress, as well as the cost of unexpected repairs. The staff was competent, knowledgeable and communicative. They offered me reasonable prices. I thought that I was being treated with respect, which is hard to come by as a woman bringing my car in for repairs.

Then came the catch. As I was reviewing and paying my bill, the man named Casey behind the counter took it upon himself to tell me an anecdote that started with, ""Women know nothing about cars."" He said this to my face after I had just paid him $800. This is seriously bad customer service.

First of all, being told I know nothing about cars because I am a woman was extremely insulting. Second, it was completely unnecessary and uncalled for - I thought we had been having a civil conversation up to that point. Third, it was flat-out wrong. I know more about cars, and my car in particular, than your average driver. I am a car enthusiast. I know, for instance, that Audi began manufacturing the A4 in the US in 1998 and that my car is from the first generation (B5). I bought the 2.8L V6 because it has a more reliable engine than the smaller version. I know that I will need to replace the timing belt soon (at 60k miles) because the A4 has an interference engine that causes the pistons to crash into each other and possibly destroy the engine if the timing belt breaks. I know that changing the timing belt involves taking apart the entire front end of the car and takes several hours, and that it's worth changing the serpentine belt and water pump at the same time because it doesn't make sense to disassemble the car more often than you need to. Need I really go on? I know my car inside out, and I am extremely offended that I was subjected to that insult based on my gender.

I wish I could recommend this place. I really do. I was excited to have found a mechanic that didn't overcharge me and kept me well informed throughout the day. My car is running better after having taken it there. I would have loved to come back to this shop. But I can't, because I'm not willing to put up with BS sexist insults being thrown in my face.

0
★☆☆☆☆

When I brought my Audi A4 to this shop yesterday for its 140k mile service and an oil change, I was prepared to like Packard Auto. Throughout the day I was updated on my car's progress, as well as the cost of unexpected repairs. The staff was competent, knowledgeable and communicative. They offered me reasonable prices. I thought that I was being treated with respect, which is hard to come by as a woman bringing my car in for repairs.

Then came the catch. As I was reviewing and paying my bill, the man named Casey behind the counter took it upon himself to tell me an anecdote that started with, ""Women know nothing about cars."" He said this to my face after I had just paid him $800. This is seriously bad customer service.

First of all, being told I know nothing about cars because I am a woman was extremely insulting. Second, it was completely unnecessary and uncalled for - I thought we had been having a civil conversation up to that point. Third, it was flat-out wrong. I know more about cars, and my car in particular, than your average driver. I am a car enthusiast. I know, for instance, that Audi began manufacturing the A4 in the US in 1998 and that my car is from the first generation (B5). I bought the 2.8L V6 because it has a more reliable engine than the smaller version. I know that I will need to replace the timing belt soon (at 60k miles) because the A4 has an interference engine that causes the pistons to crash into each other and possibly destroy the engine if the timing belt breaks. I know that changing the timing belt involves taking apart the entire front end of the car and takes several hours, and that it's worth changing the serpentine belt and water pump at the same time because it doesn't make sense to disassemble the car more often than you need to. Need I really go on? I know my car inside out, and I am extremely offended that I was subjected to that insult based on my gender.

I wish I could recommend this place. I really do. I was excited to have found a mechanic that didn't overcharge me and kept me well informed throughout the day. My car is running better after having taken it there. I would have loved to come back to this shop. But I can't, because I'm not willing to put up with BS sexist insults being thrown in my face.

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My car broke down when i called for a tow truck the said about an hr and they got to me within minutes which was GREAT. the took me to this fabulous shop named packard auto the service was awesome. i was impressed!!!

2
★★★★★

My car broke down when i called for a tow truck the said about an hr and they got to me within minutes which was GREAT. the took me to this fabulous shop named packard auto the service was awesome. i was impressed!!!

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Packard auto repair
affordable This is the 5th time I have brought my vehicles to their shop. Each service was prompt, and a reasonable price. Best they did not use the shotgun approach to fixing everything, and gave your cost benefit analysis on whether it was work fixing compared to the value of your car.

THANK YOU

2
★★★★★

Packard auto repair
affordable This is the 5th time I have brought my vehicles to their shop. Each service was prompt, and a reasonable price. Best they did not use the shotgun approach to fixing everything, and gave your cost benefit analysis on whether it was work fixing compared to the value of your car.

THANK YOU

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service with a smile best service in town and honest to a fault. the dealership estimated over $800- went to Packard and it was a belt replacement that ran under $100. car runs great. I recommend Packard auto to anyone that owns a car. thanks again

2
★★★★★

service with a smile best service in town and honest to a fault. the dealership estimated over $800- went to Packard and it was a belt replacement that ran under $100. car runs great. I recommend Packard auto to anyone that owns a car. thanks again

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Packard Auto Repair
Highly Recommended! I went in with a bad gas tank and these people went all the way to Detroitto get the correct parts needed to swap out my tank . Very professional service and I have to give props to KC for awesome customer service! Honest, professional, and friendly service. A+

2
★★★★★

Packard Auto Repair
Highly Recommended! I went in with a bad gas tank and these people went all the way to Detroitto get the correct parts needed to swap out my tank . Very professional service and I have to give props to KC for awesome customer service! Honest, professional, and friendly service. A+

.

by marie
Great job fixing my Infinity G35 KC and everyone treated me fantastic. Every time I came in I was called by name. I felt like I was important to their business. When my car was finished they had it sitting in the front ready to go even though I came in later than I had planned. I was impressed also in the way they handled the insurance company I Am a happy customer

2
★★★★★

by marie
Great job fixing my Infinity G35 KC and everyone treated me fantastic. Every time I came in I was called by name. I felt like I was important to their business. When my car was finished they had it sitting in the front ready to go even though I came in later than I had planned. I was impressed also in the way they handled the insurance company I Am a happy customer

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Terrific service! Packard Auto are really good with the ((HONDA)). He test drove my car and identified all the outstanding issues. Was able to repair the fuel pump relay that had been given up for good. I am very particular about my car and expect my mechanic to pay attention to the details (particularly with Honda ). These guys have exceeded expectations. thank you Packard auto

2
★★★★★

Terrific service! Packard Auto are really good with the ((HONDA)). He test drove my car and identified all the outstanding issues. Was able to repair the fuel pump relay that had been given up for good. I am very particular about my car and expect my mechanic to pay attention to the details (particularly with Honda ). These guys have exceeded expectations. thank you Packard auto

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A Pleased Customer!! Thank you so much for the incredible job you did repairing our daughter's car. You knew the value of repairing this vehicle and worked with us in getting the cost affordable. I would recommend your services to anyone that is looking for honesty and quality repair work. Thank you Packard Auto Repair

2
★★★★★

A Pleased Customer!! Thank you so much for the incredible job you did repairing our daughter's car. You knew the value of repairing this vehicle and worked with us in getting the cost affordable. I would recommend your services to anyone that is looking for honesty and quality repair work. Thank you Packard Auto Repair

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I confidently recommend

I confidently recommend I just called them based on these reviews which are a lot better than the one star reviews for just brakes. I spoke with KC who was very helpful and professional better than most places As a consumer, there are many times I am disappointed in a local business when it comes to customer service. Well this is NOT the case with Packard Auto. Here are the things they did right! 1. Fixed my car - perfectly 2. Every employee I had contact with was very friendly and genuine. 3. They completed the work - on time - when they said the car would be ready - it was. 4. They went the extra mile to fix a little door thing that wasn't a part of the original job. 5. They made the transaction as smooth as they possible could with my insurance and deductible. 6. They are family owned and REALLY care about their customers. Thanks to the whole gang at Packard Auto ! I confidently recommend

2
★★★★★

I confidently recommend

I confidently recommend I just called them based on these reviews which are a lot better than the one star reviews for just brakes. I spoke with KC who was very helpful and professional better than most places As a consumer, there are many times I am disappointed in a local business when it comes to customer service. Well this is NOT the case with Packard Auto. Here are the things they did right! 1. Fixed my car - perfectly 2. Every employee I had contact with was very friendly and genuine. 3. They completed the work - on time - when they said the car would be ready - it was. 4. They went the extra mile to fix a little door thing that wasn't a part of the original job. 5. They made the transaction as smooth as they possible could with my insurance and deductible. 6. They are family owned and REALLY care about their customers. Thanks to the whole gang at Packard Auto ! I confidently recommend

.

Excellent Service I used Packard auto to service my 2009 Toyota as I just purchased it from a private sale. I was referred to them because that was where the previous owner maintained and serviced his vehicles. My experience was exceptionally positive. I was getting an oil change and had a couple questions about the car, when I got there I was greeted with courtesy and escorted to the waiting area. While I was waiting a service man promptly came over with answers to my questions. The waiting area was very clean with alot of reading material. I was very pleased with every aspect of the service Department and will be using them for all future services.

2
★★★★★

Excellent Service I used Packard auto to service my 2009 Toyota as I just purchased it from a private sale. I was referred to them because that was where the previous owner maintained and serviced his vehicles. My experience was exceptionally positive. I was getting an oil change and had a couple questions about the car, when I got there I was greeted with courtesy and escorted to the waiting area. While I was waiting a service man promptly came over with answers to my questions. The waiting area was very clean with alot of reading material. I was very pleased with every aspect of the service Department and will be using them for all future services.

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I'm new to citysearch but not to auto repairs.These guys are so helpful and honest.I just can not say or do enough for what they did for me the day I got stuck.KC was especially helpful getting me to the shop from WalMart..I agree with Google,s review on another site I am a member on -I have found my new mechanics.

2
★★★★★

I'm new to citysearch but not to auto repairs.These guys are so helpful and honest.I just can not say or do enough for what they did for me the day I got stuck.KC was especially helpful getting me to the shop from WalMart..I agree with Google,s review on another site I am a member on -I have found my new mechanics.

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""Honest Pricing - Excellent Service Packard auto have always done excellent work for us - never had a problems at all - just recently he worked on my car Packard is the only mechanic I trust - that's why we keep coming back . We love the Location Thanks ...""

2
★★★★★

""Honest Pricing - Excellent Service Packard auto have always done excellent work for us - never had a problems at all - just recently he worked on my car Packard is the only mechanic I trust - that's why we keep coming back . We love the Location Thanks ...""

.

Great place! IEveryone was super nice and they got it done fast. This place seriously is the best auto shop EVER ! I have been to half a a dozen others and I have never even had a positive experience, so this place was just shocking :-) Please give these people your business, they have earned it and you will see why every time you go.

2
★★★★★

Great place! IEveryone was super nice and they got it done fast. This place seriously is the best auto shop EVER ! I have been to half a a dozen others and I have never even had a positive experience, so this place was just shocking :-) Please give these people your business, they have earned it and you will see why every time you go.

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When I recently found myself in the position of having my car towed to Packard Auto to have repair work done , The other positive reviews online helped me to feel confident in this decision. Thanks for Packard auto they did an excellent job repairing my vehicle, and I am happy to recommend them to others. This is a place that takes pride in a job well done and customers whose expectations are either met or exceeded. Thanks again,

2
★★★★★

When I recently found myself in the position of having my car towed to Packard Auto to have repair work done , The other positive reviews online helped me to feel confident in this decision. Thanks for Packard auto they did an excellent job repairing my vehicle, and I am happy to recommend them to others. This is a place that takes pride in a job well done and customers whose expectations are either met or exceeded. Thanks again,

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Packard Auto Repair
thank you

2
★★★★★

Packard Auto Repair
thank you

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thank you

2
★★★★★

thank you

 

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