Surreal Limo

★☆☆☆☆
  • 2961 N Elston Ave

    Chicago, IL 60618

    Map & Directions
  • 708-808-0067

About Surreal Limo

Categories
  • Limousine Services
Hours
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM

Transportation & Storage

Transportation & Storage
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I highly discourage anyone from booking with Surreal Limo for any important event. My wife and I booked a party bus for photos on our wedding day this summer. The driver, Anthony, did not show up or call. Our day-of coordinator contacted the owner, Brian Pfeiffer, and he did not answer, merely texted back that he did not know where the driver was, without any apology or backup solution. We lost hour of our 2 hours of wedding photo time, were not able to go to one favorite photo spot, and scrambled to find alternate transportation.

We called Brian two days later, from our honeymoon, to find out what happened. The story he gave was that the company had been losing money and drivers, and was going out of business. Supposedly, our driver had worked forty-eight hours prior to our reservation and overslept. This was not completely true since the day after our wedding, my wife caught up on her texts and had one from the driver sent about an hour before our reservation saying to call him. (my wife did not have her phone on her during our wedding day - he was told in multiple confirmations to contact our coordinator). Brian said he would refund our deposit but was not apologetic and did not offer anything to help make this right. He ended the call with, I dont care if you write us bad reviews online; we are going out of business in a couple weeks.

A couple months later, it appears Surreal Limo is still in business. Their website and Facebook pages are active. It is not worth it for us to take legal action for breach of contract or punitive damages, and financially the last-minute arrangements we made cost us much less than what we would have paid them. However, we will never get our lost-wedding photo time and location back, and want to share wherever we can about this horrible experience. Hopefully this will prevent others from risking the same thing happening on the most special day of their life, whether that be a wedding or other big event.

1
★☆☆☆☆

I highly discourage anyone from booking with Surreal Limo for any important event. My wife and I booked a party bus for photos on our wedding day this summer. The driver, Anthony, did not show up or call. Our day-of coordinator contacted the owner, Brian Pfeiffer, and he did not answer, merely texted back that he did not know where the driver was, without any apology or backup solution. We lost hour of our 2 hours of wedding photo time, were not able to go to one favorite photo spot, and scrambled to find alternate transportation.

We called Brian two days later, from our honeymoon, to find out what happened. The story he gave was that the company had been losing money and drivers, and was going out of business. Supposedly, our driver had worked forty-eight hours prior to our reservation and overslept. This was not completely true since the day after our wedding, my wife caught up on her texts and had one from the driver sent about an hour before our reservation saying to call him. (my wife did not have her phone on her during our wedding day - he was told in multiple confirmations to contact our coordinator). Brian said he would refund our deposit but was not apologetic and did not offer anything to help make this right. He ended the call with, I dont care if you write us bad reviews online; we are going out of business in a couple weeks.

A couple months later, it appears Surreal Limo is still in business. Their website and Facebook pages are active. It is not worth it for us to take legal action for breach of contract or punitive damages, and financially the last-minute arrangements we made cost us much less than what we would have paid them. However, we will never get our lost-wedding photo time and location back, and want to share wherever we can about this horrible experience. Hopefully this will prevent others from risking the same thing happening on the most special day of their life, whether that be a wedding or other big event.

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More about Surreal Limo

For Chicago luxury car and chauffer service you can depend on, hire Surreal Limo. Whether you need a party bus for a bachelorette party or pub crawl, limo service for wedding or senior prom or discreet and secure luxury car service to and from the airport, Surreal Limo provides real service our clients can depend upon to get from A to B in comfort and style.

 

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