Massey Cadillac

★☆☆☆☆
  • 11675 Lyndon B. Johnson Freeway

    Garland, TX 75041

    Map & Directions
  • 972-840-4100

Automotive

Automotive
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Service department is very poor - worst I have ever experienced. Despite confirming the appointment the previous day, they were not ready when I arrived with the car for work recommended by them ten days earlier. I had the quote in hand. After they had the car for 5 hours, they called to say they had a "situation" -- my quoted price would be increased by 50% because they did not include parts in all but one of the items quoted! They did not finish the repair of one item, didn't do another one at all and double charged me for yet another item. The level of incompetence demonstrated almost defies description. I will be sure to tell my family and friends all about the terrible customer service at Massey Cadillac in Dallas, Texas. I absolutely refuse to bring my car anywhere near Massey Cadillac.

1
★☆☆☆☆

Service department is very poor - worst I have ever experienced. Despite confirming the appointment the previous day, they were not ready when I arrived with the car for work recommended by them ten days earlier. I had the quote in hand. After they had the car for 5 hours, they called to say they had a "situation" -- my quoted price would be increased by 50% because they did not include parts in all but one of the items quoted! They did not finish the repair of one item, didn't do another one at all and double charged me for yet another item. The level of incompetence demonstrated almost defies description. I will be sure to tell my family and friends all about the terrible customer service at Massey Cadillac in Dallas, Texas. I absolutely refuse to bring my car anywhere near Massey Cadillac.

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