Animal Internal Medicine and Specialty Services

★★☆☆☆
Animal Internal Medicine and Specialty Services (AIMSS) is a practice comprised of highly credentialed board-certified specialists accustomed to dealing with even the most challenging animal health conditions. We work with pet owners and family veterinarians throughout the Bay area, Marin County, and the Peninsula. As a private, locally owned practice, we are not constrained by formulaic or “one-size-fits” methods employed by corporately owned veterinary hospitals. Rather, we customize our treatment plans, utilizing the best talents of our specially trained vets. We consult and provide treatment on a number of conditions and diseases. Our specialty services include: Surgery—Offering both emergency and specialty surgery with state-of-the-art orthopedic and oncologic procedures Internal medicine—Excelling in diagnosing complex conditions through the development of personalized diagnostic and treatment plans and management of chronic medical conditions Diagnostic Imaging—Radiography, ultrasound, and cross—sectional imaging including CT and MRI, providing the most advanced level of diagnostics Advanced Critical Care—24-hour around the clock care to manage life-threatening situations and to deploy life-saving therapies Cardiology——Customized diagnostics including echocardiography and ECG with care and management of common cardiac ailments Neurology and Neurosurgery—Medical and surgical treatment of both central and peripheral nervous systems and neuromuscular conditions Oncology—Customized treatment plans that promote an excellent quality of life utilizing the newest therapeutic approaches for animals with cancer Ambulance service—Transport to us from the family veterinarian, which may be required for very sick pets We welcome new clients and case referrals. For more information about our specialty services, please contact us.
  • 1333 9th Avenue

    San Francisco, CA 94122

    Map & Directions
  • 415-566-0540

Pets & Animals

Pets & Animals
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This is an edited version of the letter sent to AIMSS (edit due to character usage not content)
I have always thought that Veterinarians helped animals communicate with their owners. You are the conduit that helps us help our furbabies. You notice all the subtle nuances of an animal and are able to translate those nuances into needs for the owner. Communication and follow up, in any business is paramount, but is essential when you are dealing with the life and health of a living creature. In a lot of ways surgery is the easy part, its all the aftercare that takes place at home that is vital for full recovery.
Our experience at your clinic comes with mixed review. While I feel that Dr. Willianson, Dr. Black, and Dr. Neilson are extremely competent and wickedly smart and your clinic is comprised of kind, compassionate staff, I feel that there has been a serious lack of communication and follow up.
On the rare moments you have had the time to speak with me, youve explained the boom of business youve been experiencing due to the other emergency vets in the Bay Area cutting their hours and how overwhelming it has been for your clinic. I saw this boom as I sat in your waiting room from August 9th - 13th. It is a revolving door. From admission to Discharge (4 days) I saw a vet twice.
When I told a staff member about my experience of only seeing a vet twice during our 4 day stay. Her response at that time was oh, the standard of care is for the vet to call owners twice a day when a pet is hospitalized.
In a 3 week time period I have sent 3 emails and made 5 phone calls to the clinic seeking advice for the care of my dog (med questions, activity restrictions, etc). In total, I have received one return phone call from Dr. Black and zero response to the emails. ***There are several intances where I reached out for help and no one ever followed up, but due to character limit, I am unable to include them***
After my 2 week follow up appointment I was doing some exercises with Bisquit when I noticed a lot of creaking and popping in her joint. I immediately called the vet to ask if Dr Neilson had made any comment about this in her notes. The receptionist sent me the progress note that Dr Neilson had written. After I read the progress note, I still had questions, so I responded to the email twice asking for clarification. These emails were never responded to.
I pose these questions, if I was a concerned parent calling in about creaking and popping in a joint of a surgical site, shouldnt the vet be made aware of that and if that vet was made aware of me calling that day, wouldnt that vet want to call me to follow up? This is the after care I am referring too. When an animal is admitted to the veterinary hospital for an emergency their care does not stop at discharge.
It is unfortunate that your clinic is experiencing growing pains. It is unfortunate that your clients are not receiving the aftercare that they need and deserve. Follow up care is vital for full recovery. Being there to support us parents so we can support our animals is fundamental to the Vet-Pet-Owner relationship. Will Rogers saidThe best doctor in the world is the veterinarian. He can't ask his patients what is the matter-he's got to just know. I trusted you to be my dogs voice. I trusted you to be there to answer my questions so I could support Bisquit to the best of my ability. I needed your help. Your clinic has let down not only me, but most importantly my dog. Please, every day in every second, while you practice, remember the Veterinarian's Oath that you took.
I hope this review will promote some changes in your clinic so other animals and their owners can receive exceptional care that they deserve. Have you ever thought about a Care Coordinator? Someone who is dedicated to solely following up with patients. I know you cant cap you admissions per day, but surely there has to be a way to provide emergent care while providing the proper follow up and support that each patient needs.

2
★★☆☆☆

This is an edited version of the letter sent to AIMSS (edit due to character usage not content)
I have always thought that Veterinarians helped animals communicate with their owners. You are the conduit that helps us help our furbabies. You notice all the subtle nuances of an animal and are able to translate those nuances into needs for the owner. Communication and follow up, in any business is paramount, but is essential when you are dealing with the life and health of a living creature. In a lot of ways surgery is the easy part, its all the aftercare that takes place at home that is vital for full recovery.
Our experience at your clinic comes with mixed review. While I feel that Dr. Willianson, Dr. Black, and Dr. Neilson are extremely competent and wickedly smart and your clinic is comprised of kind, compassionate staff, I feel that there has been a serious lack of communication and follow up.
On the rare moments you have had the time to speak with me, youve explained the boom of business youve been experiencing due to the other emergency vets in the Bay Area cutting their hours and how overwhelming it has been for your clinic. I saw this boom as I sat in your waiting room from August 9th - 13th. It is a revolving door. From admission to Discharge (4 days) I saw a vet twice.
When I told a staff member about my experience of only seeing a vet twice during our 4 day stay. Her response at that time was oh, the standard of care is for the vet to call owners twice a day when a pet is hospitalized.
In a 3 week time period I have sent 3 emails and made 5 phone calls to the clinic seeking advice for the care of my dog (med questions, activity restrictions, etc). In total, I have received one return phone call from Dr. Black and zero response to the emails. ***There are several intances where I reached out for help and no one ever followed up, but due to character limit, I am unable to include them***
After my 2 week follow up appointment I was doing some exercises with Bisquit when I noticed a lot of creaking and popping in her joint. I immediately called the vet to ask if Dr Neilson had made any comment about this in her notes. The receptionist sent me the progress note that Dr Neilson had written. After I read the progress note, I still had questions, so I responded to the email twice asking for clarification. These emails were never responded to.
I pose these questions, if I was a concerned parent calling in about creaking and popping in a joint of a surgical site, shouldnt the vet be made aware of that and if that vet was made aware of me calling that day, wouldnt that vet want to call me to follow up? This is the after care I am referring too. When an animal is admitted to the veterinary hospital for an emergency their care does not stop at discharge.
It is unfortunate that your clinic is experiencing growing pains. It is unfortunate that your clients are not receiving the aftercare that they need and deserve. Follow up care is vital for full recovery. Being there to support us parents so we can support our animals is fundamental to the Vet-Pet-Owner relationship. Will Rogers saidThe best doctor in the world is the veterinarian. He can't ask his patients what is the matter-he's got to just know. I trusted you to be my dogs voice. I trusted you to be there to answer my questions so I could support Bisquit to the best of my ability. I needed your help. Your clinic has let down not only me, but most importantly my dog. Please, every day in every second, while you practice, remember the Veterinarian's Oath that you took.
I hope this review will promote some changes in your clinic so other animals and their owners can receive exceptional care that they deserve. Have you ever thought about a Care Coordinator? Someone who is dedicated to solely following up with patients. I know you cant cap you admissions per day, but surely there has to be a way to provide emergent care while providing the proper follow up and support that each patient needs.

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Beware James Farese, Orthopedic Surgeon__Our 7 year old male Border/Shepherd mix had the dreaded TPLO; we could not get a call back from him on instructions and follow up care questions. We talked to the veterinary clinic where he did the surgery, they offered to send him a message and email, still no response. The Vet Tech who works in our regular clinic "swore to the excellence and caring nature of Dr. Farese as he previously worked with him for years", still no call back.
It's now 4 months since our dog's surgery and not one call or follow up inquiry. He charged us nearly $5000. I am a healthcare professional and am appalled by this kind of unprofessional lack of response and appearant uncaring attitude. Perhaps that's why he chose to deal with animals so he did not have to deal with people? I cannot recommend this so called veterinarian to anyone, nor can I speak highly of his surgical skills as we are still having challenges with our dog's recovery; we had another dog go through same, different surgeon, totally different experience. Buyer beware, like in our healthcare, one needs to be an informed consumer.

1
★☆☆☆☆

Beware James Farese, Orthopedic Surgeon__Our 7 year old male Border/Shepherd mix had the dreaded TPLO; we could not get a call back from him on instructions and follow up care questions. We talked to the veterinary clinic where he did the surgery, they offered to send him a message and email, still no response. The Vet Tech who works in our regular clinic "swore to the excellence and caring nature of Dr. Farese as he previously worked with him for years", still no call back.
It's now 4 months since our dog's surgery and not one call or follow up inquiry. He charged us nearly $5000. I am a healthcare professional and am appalled by this kind of unprofessional lack of response and appearant uncaring attitude. Perhaps that's why he chose to deal with animals so he did not have to deal with people? I cannot recommend this so called veterinarian to anyone, nor can I speak highly of his surgical skills as we are still having challenges with our dog's recovery; we had another dog go through same, different surgeon, totally different experience. Buyer beware, like in our healthcare, one needs to be an informed consumer.

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Message from Animal Internal Medicine and Specialty Services

We are a locally owned, 24-hour emergency, critical care, and specialty veterinary hospital located in the Inner Sunset district of San Francisco. Working with local family veterinarians, we provide veterinary care for pet owners after their regular veterinary offices have closed or when specialist care is indicated.



Addressing the medical needs of a very sick or injured pet and the emotional needs of the pet’s family can be challenging. Tackling chronic, acute, or life-threatening situations is not for every veterinary practice. When you need us, we are here for you and your pets. At AIMSS and AES, we pride ourselves on our collective skills in treating complex health problems and coming up with effective solutions.



Many pet owners choose us because they want the same level of care that they have for themselves and other members of their family. We offer the highest level of care and provide the tools and information to make informed health care decisions for your pet.



A Unique Practice Staffed with Dedicated Professionals & Specialists



AIMSS has assembled a team of board-certified veterinary specialists who have extraordinary diagnostic and patient care skills and impeccable credentials.



AES offers 24/7 emergency and critical care in the same convenient location. This offers peace of mind in an emergency situation—your pet is seen by a veterinary emergency doctor and consultation with one of our specialists is only minutes away. We keep your family veterinarian informed of your pet’s condition and collaborate with them to provide the most comprehensive care for your pet.

More about Animal Internal Medicine and Specialty Services

Animal Internal Medicine and Specialty Services (AIMSS) and Animal Emergency Services (AES) are locally owned and operated specialty and emergency veterinary hospitals providing a full range of specialty services and 24-hour emergency and critical care. We are staffed by experienced emergency clinicians and specialists in the following areas: Small animal internal medicine Advanced critical care Emergency veterinary services Small animal surgery Diagnostic imaging Neurology and neurosurgery Veterinary oncology Cardiology AIMSS and AES are dedicated to providing personalized, high-quality veterinary care to our patients in an atmosphere of compassion and excellence. Our modern facility located in San Francisco’s Inner Sunset district is convenient to Marin County and the Peninsula—we even offer client parking and ambulance transportation. Please browse our website to learn more about how we can restore your pet to better health.

 

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