Aquascapes

★☆☆☆☆
  • 25310 FM 2978

    Tomball, TX 77375

    Map & Directions
  • 281-619-7358

About Aquascapes

Categories
  • Pools & Spas

Home & Garden

Home & Garden
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1.0 1
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First off let me start by saying that I think a one star rating is overly generous for this company.

We had decided to install a new pool in our house in April of 2013 and began receiving bids and design ideas from what we felt were reputable pool builders in our area. After receiving several bids we chose Aquascapes to build our dream pool. They were not the cheapest nor the most expensive but we felt at that time offered the best overall package. Upon contracting and paying an initial down payment we patiently waited for approval from our HOA in Bridgeland. It was finally June of 2013 that we received approval and they began our build. Initially everything seemed fine and they seemed to work diligently in digging and lay out. We then got notified that the work was going to have to stop until we had the electric line rerouted and this is where the problems began. We paid their electrician to reroute the line and in doing so they broke a line in our neighbors yard (which STILL nearly one year later has not been fixed. They also left a stub of the old electrical hanging out of our pool which apparently the gunite contractor and everyone else thought was supposed to be there so it was left while the pool build continued. Apparently at some point someone finally realized the pipe wasn't supposed to be hanging out of the deep end of our pool and it was plugged and covered over. This created a bulge on the wall of the pool where they patched it all. So now we have a large (10" diameter bulge and discolored spot on our brand new pool)
We were told that it would be taken care of and never was and we can't even get returned phone calls to take care of any issues. They make appointments in which I've taken off work to be home for and they never show up or return calls to inquire where they are.

Now onto the pool deck. We had selected a pea gravel decking for ease of maintenance and to match our design theme. The installation of the decking was so poorly done that there was spots of concrete with no pea gravel in it and looked horrible. We were told that in a few years it would all even out and look normal. A few years???? No one else I knew had pea gravel that didn't look good right from the start. Anyhow after getting the run around on the pool decking for two months they finally conceded to it being a horrible job and agreed to replace it or coat it with a painted cool coating. We elected to allow them to just coat it because by this point in time (4 months) all we wanted was to be able to get our yard landscaped and back to normal. It's not the finish we wanted and we feel like we compromised as a result of just wanting it finished.

Now into the sprinklers. We made sure to factor that into our build cost. Since then I've paid two other irrigation contractors a substantial amount of money to fix what they never did nor would.

Now despite having an Aquascapes warranty we can't even get a call back for issues to be fixed that have been ongoing for nearly 9 months now.

It's hard to discuss all the negative things that we've experienced with this contractor but I have pictures that would likely deter anyone from ever using them for a pool project.

Also note that you will be required to pay 100% of the cost prior to the pool ever being completed. As such once they are paid in full they could care less about you nor the warranty they claim you have.

If anyone is thinking about utilizing this contractor and would like to see pictures of everything described above I would be more than happy to email them as you can't post them on here. There's far more deficiencies we settled for that I haven't even listed here as we just got tired of feeling like our dream pool was a nightmare due to Aquascapes.

1
★☆☆☆☆

First off let me start by saying that I think a one star rating is overly generous for this company.

We had decided to install a new pool in our house in April of 2013 and began receiving bids and design ideas from what we felt were reputable pool builders in our area. After receiving several bids we chose Aquascapes to build our dream pool. They were not the cheapest nor the most expensive but we felt at that time offered the best overall package. Upon contracting and paying an initial down payment we patiently waited for approval from our HOA in Bridgeland. It was finally June of 2013 that we received approval and they began our build. Initially everything seemed fine and they seemed to work diligently in digging and lay out. We then got notified that the work was going to have to stop until we had the electric line rerouted and this is where the problems began. We paid their electrician to reroute the line and in doing so they broke a line in our neighbors yard (which STILL nearly one year later has not been fixed. They also left a stub of the old electrical hanging out of our pool which apparently the gunite contractor and everyone else thought was supposed to be there so it was left while the pool build continued. Apparently at some point someone finally realized the pipe wasn't supposed to be hanging out of the deep end of our pool and it was plugged and covered over. This created a bulge on the wall of the pool where they patched it all. So now we have a large (10" diameter bulge and discolored spot on our brand new pool)
We were told that it would be taken care of and never was and we can't even get returned phone calls to take care of any issues. They make appointments in which I've taken off work to be home for and they never show up or return calls to inquire where they are.

Now onto the pool deck. We had selected a pea gravel decking for ease of maintenance and to match our design theme. The installation of the decking was so poorly done that there was spots of concrete with no pea gravel in it and looked horrible. We were told that in a few years it would all even out and look normal. A few years???? No one else I knew had pea gravel that didn't look good right from the start. Anyhow after getting the run around on the pool decking for two months they finally conceded to it being a horrible job and agreed to replace it or coat it with a painted cool coating. We elected to allow them to just coat it because by this point in time (4 months) all we wanted was to be able to get our yard landscaped and back to normal. It's not the finish we wanted and we feel like we compromised as a result of just wanting it finished.

Now into the sprinklers. We made sure to factor that into our build cost. Since then I've paid two other irrigation contractors a substantial amount of money to fix what they never did nor would.

Now despite having an Aquascapes warranty we can't even get a call back for issues to be fixed that have been ongoing for nearly 9 months now.

It's hard to discuss all the negative things that we've experienced with this contractor but I have pictures that would likely deter anyone from ever using them for a pool project.

Also note that you will be required to pay 100% of the cost prior to the pool ever being completed. As such once they are paid in full they could care less about you nor the warranty they claim you have.

If anyone is thinking about utilizing this contractor and would like to see pictures of everything described above I would be more than happy to email them as you can't post them on here. There's far more deficiencies we settled for that I haven't even listed here as we just got tired of feeling like our dream pool was a nightmare due to Aquascapes.

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