Franciscan St. Margaret Health

★☆☆☆☆
  • 24 Joliet St.

    Dyer, IN 46311

    Map & Directions
  • 219-869-2141

Health & Medical

Health & Medical
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Did not call me back after leaving multiple messages for the doctor. Did not provide alternatives. Denied medical treatment.
When I tried to refill a prescription, I left a message for the nurse on a Monday, one of two days my doctor is available at this location. On Wednesday, I was in the area and called again. I never received a call back for either occasion. So, I went to the facility and spoke to the nurses who told me they received the Wednesday message but had no record of Monday's message, implying I was lying. The doctor would not be in again until Friday when I would be out of town. After further expressing my frustration they finally offered up an alternative to get the prescription from the doctor's Hammond location. They couldn't promise me anything but in the end I did get the refill. Recently, I have had to cancel my follow up visit due to training in Texas for my new job. I was also in the process of moving for my new job so when they told me the next available appointment was 2 months away, I reiterated that I would be in a new area and would have a new doctor by then. For this reason, they denied me from refilling my prescription, acting as if I was avoiding seeing the doctor. I called numerous times the days following to see if there had been any cancellations. There were none. I asked if there was another doctor I could see and they said no. So, I tried getting an appointment with a different doctor/facility. They would not help me either since I explained that I was unable to follow up with my original doctor at Franciscan St. Margaret. I even went to a doctor who has prescribed me the same medication in the past, and when she consulted the St. Margaret facility they denied her from giving me the refill. The nurse at St. Margaret called me (without the least bit of empathy) to tell me it was denied. When I asked why, she said it was because I canceled my appointment. I explained why I had to do this multiple times and they still don't get it. It is nearly impossible to get an appointment with a doctor and even more impossible to get a nurse to call me back. I was upset on the phone and the nurse hung up on me. When I called back, she instantly hung up on me after seeing my caller ID. I left a complaint with the facility manager as well as the doctor who made me run blood tests and still couldn't prescribe the medication to me all because I had to go to a 7 day training course in Texas. I am a hard working successful career woman who supports a stay at home dad and two kids. This facility has consistently treated me like a 2nd class citizen, denying me treatment and refusing to communicate with me

1
★☆☆☆☆

Did not call me back after leaving multiple messages for the doctor. Did not provide alternatives. Denied medical treatment.
When I tried to refill a prescription, I left a message for the nurse on a Monday, one of two days my doctor is available at this location. On Wednesday, I was in the area and called again. I never received a call back for either occasion. So, I went to the facility and spoke to the nurses who told me they received the Wednesday message but had no record of Monday's message, implying I was lying. The doctor would not be in again until Friday when I would be out of town. After further expressing my frustration they finally offered up an alternative to get the prescription from the doctor's Hammond location. They couldn't promise me anything but in the end I did get the refill. Recently, I have had to cancel my follow up visit due to training in Texas for my new job. I was also in the process of moving for my new job so when they told me the next available appointment was 2 months away, I reiterated that I would be in a new area and would have a new doctor by then. For this reason, they denied me from refilling my prescription, acting as if I was avoiding seeing the doctor. I called numerous times the days following to see if there had been any cancellations. There were none. I asked if there was another doctor I could see and they said no. So, I tried getting an appointment with a different doctor/facility. They would not help me either since I explained that I was unable to follow up with my original doctor at Franciscan St. Margaret. I even went to a doctor who has prescribed me the same medication in the past, and when she consulted the St. Margaret facility they denied her from giving me the refill. The nurse at St. Margaret called me (without the least bit of empathy) to tell me it was denied. When I asked why, she said it was because I canceled my appointment. I explained why I had to do this multiple times and they still don't get it. It is nearly impossible to get an appointment with a doctor and even more impossible to get a nurse to call me back. I was upset on the phone and the nurse hung up on me. When I called back, she instantly hung up on me after seeing my caller ID. I left a complaint with the facility manager as well as the doctor who made me run blood tests and still couldn't prescribe the medication to me all because I had to go to a 7 day training course in Texas. I am a hard working successful career woman who supports a stay at home dad and two kids. This facility has consistently treated me like a 2nd class citizen, denying me treatment and refusing to communicate with me

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