RC Willey

★☆☆☆☆
RC Willey is a retailer of home furniture, electronics, appliances, mattresses and flooring with stores in Utah, Idaho, Nevada and California.
  • 20 N Stephanie St

    Henderson, NV 89074

    Map & Directions
  • 702-856-8000

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So my boyfriend and I went to purchase a mattress bed set and end tables. The experience in the store was fine. We paid about $5000 in cash while we were there. Then when our furniture was delieverd the mattress was right and they had given us the wrong bed set...a cheaper one!!! We told the delivery guys to take it away along with the end tables that didn't even match, but we will keep our Tempur-Pedic mattress. So when we went to the store ASAP they gave us the run around and said ""we can't give you cash back only check"" No signs saying that...but after we walked outside they put signs up. then they said ""sorry we start each till out in the morning with only $100 cash...you'll have to wait an hour or up to 8 hours, when we get the cash in you'll get yours back"". Let me remind you that the chinsy little bedset they had in their possesion. All we wanted back was $2500 cash back because we paid them cash. Their mananger there...Matt Vindetta THE MOST UNPROFFESSIONAL MAN I HAVE EVER MET!!!! We asked since they only have $100 in each till and that they couldn't go to the bank or their safe if he could put in writing that we would get our money back. He said no and that he would call LOSS PREVENTION on us....lol What are they going to do.... He said they would escort us out of the store! Um...we had given back the furniture they have our cash and he's trying to get us out of there. SO we started to get angry so we left..with the hope they would call us back to give us our money back. As we were at the car, Jared Dotty the loss prevention manager called us back in saying he has our money. Weird how one manager acts like an arrogant and disrespectful to paying customers another manager in a different department calls us back in within minutes. I think that MATT VINDETTA is the most ignorant discriminating man I have ever met. From now on I will go to ETHAN ALLEN in Las vegas. We'll get treated how your supposed to!!!

0
★☆☆☆☆

So my boyfriend and I went to purchase a mattress bed set and end tables. The experience in the store was fine. We paid about $5000 in cash while we were there. Then when our furniture was delieverd the mattress was right and they had given us the wrong bed set...a cheaper one!!! We told the delivery guys to take it away along with the end tables that didn't even match, but we will keep our Tempur-Pedic mattress. So when we went to the store ASAP they gave us the run around and said ""we can't give you cash back only check"" No signs saying that...but after we walked outside they put signs up. then they said ""sorry we start each till out in the morning with only $100 cash...you'll have to wait an hour or up to 8 hours, when we get the cash in you'll get yours back"". Let me remind you that the chinsy little bedset they had in their possesion. All we wanted back was $2500 cash back because we paid them cash. Their mananger there...Matt Vindetta THE MOST UNPROFFESSIONAL MAN I HAVE EVER MET!!!! We asked since they only have $100 in each till and that they couldn't go to the bank or their safe if he could put in writing that we would get our money back. He said no and that he would call LOSS PREVENTION on us....lol What are they going to do.... He said they would escort us out of the store! Um...we had given back the furniture they have our cash and he's trying to get us out of there. SO we started to get angry so we left..with the hope they would call us back to give us our money back. As we were at the car, Jared Dotty the loss prevention manager called us back in saying he has our money. Weird how one manager acts like an arrogant and disrespectful to paying customers another manager in a different department calls us back in within minutes. I think that MATT VINDETTA is the most ignorant discriminating man I have ever met. From now on I will go to ETHAN ALLEN in Las vegas. We'll get treated how your supposed to!!!

Pros: JARED DOTTY (LOSS PREVENTION DEPT. MANAGER)

Cons: MATT VENDETTA (OPERATIONS MANAGER)

 

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