Pro Kleen Carpet Cleaning San Diego

★★★★☆
  • 4465 Kansas St

    San Diego, CA 92116

    Map & Directions
  • 619-353-1010

About Pro Kleen Carpet Cleaning San Diego

Categories
  • Carpet & Rug Cleaners

Personal Services

Personal Services
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Troy and his wife are fantastic! I have an expensive sofa that seemed ruined by a family member's incontinence. They didn't just clean the outside of the sofa. They opened the zippers and cleaned the cushions themselves with a solution containing a non toxic cleaner to neutralize any smell.

I know when I sit on that sofa that it will be really clean and not just deodorized! They also cleaned a living room rug and a chair that has a tendency to pick up cat hair. Beautiful job! Last summer Pro Kleen carpet cleaning San Diego cleaned my basement floor and furniture, prior to us putting down carpet. It was not expensive, and the best investment we could make. We'd had a cat down there with a urinary tract infection, who had peed on the concrete.

The urine soaked into the concrete and it was impossible to get the smell out, especially when the weather got hot and humid. How embarrassing. Then we brought Troy in. He and his wife cleaned the floor thoroughly, then soaked the entire thing in their magic non toxic solution. The smell completely disappeared. A year later, and our basement still smells like new! These carpet cleaners are great.

5
★★★★★

Troy and his wife are fantastic! I have an expensive sofa that seemed ruined by a family member's incontinence. They didn't just clean the outside of the sofa. They opened the zippers and cleaned the cushions themselves with a solution containing a non toxic cleaner to neutralize any smell.

I know when I sit on that sofa that it will be really clean and not just deodorized! They also cleaned a living room rug and a chair that has a tendency to pick up cat hair. Beautiful job! Last summer Pro Kleen carpet cleaning San Diego cleaned my basement floor and furniture, prior to us putting down carpet. It was not expensive, and the best investment we could make. We'd had a cat down there with a urinary tract infection, who had peed on the concrete.

The urine soaked into the concrete and it was impossible to get the smell out, especially when the weather got hot and humid. How embarrassing. Then we brought Troy in. He and his wife cleaned the floor thoroughly, then soaked the entire thing in their magic non toxic solution. The smell completely disappeared. A year later, and our basement still smells like new! These carpet cleaners are great.

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First of all Troy (the business owner) was very professional and courteous on the phone when I made my carpet cleaning appointment which is no easy task with me due to my very busy schedule. He was very accommodating and we were able to schedule just a few days out from my phone call. My appointment was scheduled for between 9am - 10am. I received a phone call at 9:15 from Troy to let me know he was on his way, which I thought was very nice. He and his San Diego carpet cleaning employee arrived promptly and took all the time I wanted to talk and answer all of mine and also my husbands questions. He seemed to genuinely care about what I needed and expected. Now to the important stuff. We asked that they take their time to care for our carpet and do the best job possible. Well, my carpet is white berber and in good condition but was obviously in need of some cleaning. I can not say enough about what an absolute excellent job the Pro Kleen team performed. My carpet looks FANTASTIC! I highly recommended Troy and his San Diego carpet cleaners. I will never use any other! Thank you Pro Kleen!!

5
★★★★★

First of all Troy (the business owner) was very professional and courteous on the phone when I made my carpet cleaning appointment which is no easy task with me due to my very busy schedule. He was very accommodating and we were able to schedule just a few days out from my phone call. My appointment was scheduled for between 9am - 10am. I received a phone call at 9:15 from Troy to let me know he was on his way, which I thought was very nice. He and his San Diego carpet cleaning employee arrived promptly and took all the time I wanted to talk and answer all of mine and also my husbands questions. He seemed to genuinely care about what I needed and expected. Now to the important stuff. We asked that they take their time to care for our carpet and do the best job possible. Well, my carpet is white berber and in good condition but was obviously in need of some cleaning. I can not say enough about what an absolute excellent job the Pro Kleen team performed. My carpet looks FANTASTIC! I highly recommended Troy and his San Diego carpet cleaners. I will never use any other! Thank you Pro Kleen!!

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1 out of 1 people found this review helpful.

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I had asked for them to come out and clean up 3 areas as part of their 1-year warranty program & treat one region for pet odor. The appointment setup process was super-easy. The San Diego carpet cleaing tech. who came out was super punctual. Couldn't have asked for a better beginning however thats not the entire story.

1. Let's start with a couple of compliments :
a. Very punctual and professional work. The San Diego carpet cleaner technician who came out tried his best to help me out and he did a great job & was really nice, pleasant and courteous.
b. I was happy with the job done -- however the pet stain that I was charged ($29.95+tax) for is back. Secondly I am quite unhappy with the way the 'traffic' areas are defined and how they are cleaned. For instance I had asked for them to come out and clean up 3 areas as part of their 1-year warranty program -- one of the areas is a high traffic area in the master bedroom. In the master bedroom there is a small rug and the technician just would've cleaned around it instead of picking it up and cleaning underneath it. I (9-month pregnant woman) picked up and removed the rug and so he cleaned underneath it. Now, in the other room there is another rug and the tech. just cleaned around it instead of picking it up and moving it and cleaning underneath it. Maybe thats how the 'traffic areas' are defined and covered under their warranty -- however I would really have liked for that to be explained to me. Extremely disappointed because of the lack of attention to detail associated with the work requested.

2. Major grievance : I called to setup a San Diego carpet cleaners appointment and get a quote & I had written down the price I was quoted in my notebook for the work I wanted done ( (3 areas as part of warranty @ $10 each + 1 area where I needed pet treatment @29.95) + tax) = $60 (approx. + tax) is what I was expecting. Then the technician comes, does the work and there is an additional truck charge that gets added and I paid for it. However the truck charge was never part of the final quote that Mr. Steve (the guy who I called to get the appointment from) quoted me. So I ended up paying a San Diego carpet cleaners $100+tax (approx) when I was expecting to pay $60+tax (approx.)

3. The 3rd area -- kids room -- the dark spots are back. Perhaps its the best that can be done -- however I would want someone to come back and atleast try giving it a go again.

1. Overall -- it was a good experience BUT for the mis-quote (quoted $60+tax) & charged ($100+tax). Simply not fair.
2. I have burnt by these guys the second time -- I am not sure I would recommend them to ad

2
★★☆☆☆

I had asked for them to come out and clean up 3 areas as part of their 1-year warranty program & treat one region for pet odor. The appointment setup process was super-easy. The San Diego carpet cleaing tech. who came out was super punctual. Couldn't have asked for a better beginning however thats not the entire story.

1. Let's start with a couple of compliments :
a. Very punctual and professional work. The San Diego carpet cleaner technician who came out tried his best to help me out and he did a great job & was really nice, pleasant and courteous.
b. I was happy with the job done -- however the pet stain that I was charged ($29.95+tax) for is back. Secondly I am quite unhappy with the way the 'traffic' areas are defined and how they are cleaned. For instance I had asked for them to come out and clean up 3 areas as part of their 1-year warranty program -- one of the areas is a high traffic area in the master bedroom. In the master bedroom there is a small rug and the technician just would've cleaned around it instead of picking it up and cleaning underneath it. I (9-month pregnant woman) picked up and removed the rug and so he cleaned underneath it. Now, in the other room there is another rug and the tech. just cleaned around it instead of picking it up and moving it and cleaning underneath it. Maybe thats how the 'traffic areas' are defined and covered under their warranty -- however I would really have liked for that to be explained to me. Extremely disappointed because of the lack of attention to detail associated with the work requested.

2. Major grievance : I called to setup a San Diego carpet cleaners appointment and get a quote & I had written down the price I was quoted in my notebook for the work I wanted done ( (3 areas as part of warranty @ $10 each + 1 area where I needed pet treatment @29.95) + tax) = $60 (approx. + tax) is what I was expecting. Then the technician comes, does the work and there is an additional truck charge that gets added and I paid for it. However the truck charge was never part of the final quote that Mr. Steve (the guy who I called to get the appointment from) quoted me. So I ended up paying a San Diego carpet cleaners $100+tax (approx) when I was expecting to pay $60+tax (approx.)

3. The 3rd area -- kids room -- the dark spots are back. Perhaps its the best that can be done -- however I would want someone to come back and atleast try giving it a go again.

1. Overall -- it was a good experience BUT for the mis-quote (quoted $60+tax) & charged ($100+tax). Simply not fair.
2. I have burnt by these guys the second time -- I am not sure I would recommend them to ad

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Carpets turned out great. Thanks!

5
★★★★★

Carpets turned out great. Thanks!

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