Grasshopper

★☆☆☆☆
  • 2818 W 8th St

    Erie, PA 16505

    Map & Directions
  • 814-836-9545

About Grasshopper

Hours
Mon-Thu 10am-6pm, Sat 10am-8pm

Shopping

Shopping
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My family and I recently visited the Grasshopper in Erie, PA. My sister-in-law had purchased a dress there last year, wore it once, and it unraveled. As she lives out of state, she was in Erie again for the first time since the purchase this summer. She asked if she could merely exchange the dress for another of equal value, and even offered to purchase a more expensive dress and pay the difference. They adamantly refused and only offered a 10% discount on a new dress. To prove we were not making it up, I found another identical dress on their rack (in style, not color), which was also unraveling. When I showed them the dress, they had no reply. My opinion is that the customer service is horrible and the quality of the merchandise is questionable at best. I would strongly caution anyone who wishes to purchase items from this store, for the reasons above.

1
★☆☆☆☆

My family and I recently visited the Grasshopper in Erie, PA. My sister-in-law had purchased a dress there last year, wore it once, and it unraveled. As she lives out of state, she was in Erie again for the first time since the purchase this summer. She asked if she could merely exchange the dress for another of equal value, and even offered to purchase a more expensive dress and pay the difference. They adamantly refused and only offered a 10% discount on a new dress. To prove we were not making it up, I found another identical dress on their rack (in style, not color), which was also unraveling. When I showed them the dress, they had no reply. My opinion is that the customer service is horrible and the quality of the merchandise is questionable at best. I would strongly caution anyone who wishes to purchase items from this store, for the reasons above.

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