Lee Company

★★★☆☆
  • 331 Mallory Station Rd

    Franklin, TN 37067

    Map & Directions
  • 615-760-9206

Business Services

Business Services
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I would never recommend doing business with Lee Co. We had a terrible experience with a service technician that did damage in our home. This damage was verified by the phone company and a local electrician. It cost us in terms of economic and security service loss. We will not go into the details, but Lee refused to honor the very real loss in economic terms. We had been a long term customer of Lee Co. (almost eight years). We had always paid on time and had purchased a new HVAC unit just a few months ago. So we had proven through our performance that we were a reliable and trustworthy customer, not prone to complaints or arguments. When we finally experienced something worthy of complaint, they dumped us to the curb and refused to honor any of the damages that they caused us. Essentially, they called us liars, despite written reports from the electrician. Under no circumstances would I allow one of their personnel into your home. If they disservice you, they will not stand behind their work and will prefer to lose you as a customer than fix what they have broken.

0
★☆☆☆☆

I would never recommend doing business with Lee Co. We had a terrible experience with a service technician that did damage in our home. This damage was verified by the phone company and a local electrician. It cost us in terms of economic and security service loss. We will not go into the details, but Lee refused to honor the very real loss in economic terms. We had been a long term customer of Lee Co. (almost eight years). We had always paid on time and had purchased a new HVAC unit just a few months ago. So we had proven through our performance that we were a reliable and trustworthy customer, not prone to complaints or arguments. When we finally experienced something worthy of complaint, they dumped us to the curb and refused to honor any of the damages that they caused us. Essentially, they called us liars, despite written reports from the electrician. Under no circumstances would I allow one of their personnel into your home. If they disservice you, they will not stand behind their work and will prefer to lose you as a customer than fix what they have broken.

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Update: 2 years ago beginning in March we had Lee undertake some home remodeling for ust...we have continued to have problems with the bathrooms & plumbing aspects in particular. \r\n\r\nA week ago I placed a(nother) call to Lee Co. following a diagnostic visit from a competitor (tried to get Lee out here but they didn't respond to message left Friday). As of today, Lee Company has come out & agreed that they need to provide a remedy to this issue, including drywall repair of the ceiling in the kitchen where the most recent problem manifested itself, re-doing all the tile in our master shower to add a liner/pan for the entire thing, and repainting our ceiling downstairs upon successful completion of the bathroom work. This morning was the day that work started - I am sure that I'll come home to a mess but it is a welcome start to a problem that it appears Lee Company is standing up & taking responsibility for. I am pleased thus far with the communication and response once they did respond, and look forward to complete satisfaction & the ability to change the rating from sorta good to 'very good' or even 'run don't walk'!

1
★★☆☆☆

Update: 2 years ago beginning in March we had Lee undertake some home remodeling for ust...we have continued to have problems with the bathrooms & plumbing aspects in particular. \r\n\r\nA week ago I placed a(nother) call to Lee Co. following a diagnostic visit from a competitor (tried to get Lee out here but they didn't respond to message left Friday). As of today, Lee Company has come out & agreed that they need to provide a remedy to this issue, including drywall repair of the ceiling in the kitchen where the most recent problem manifested itself, re-doing all the tile in our master shower to add a liner/pan for the entire thing, and repainting our ceiling downstairs upon successful completion of the bathroom work. This morning was the day that work started - I am sure that I'll come home to a mess but it is a welcome start to a problem that it appears Lee Company is standing up & taking responsibility for. I am pleased thus far with the communication and response once they did respond, and look forward to complete satisfaction & the ability to change the rating from sorta good to 'very good' or even 'run don't walk'!

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A bit on the pricey side, but worth it to me to have someone show up when they say they will and do the work they've committed to doing. I don't worry about upselling; they explain what is being done and why; and I am comfortable calling them for virtually everything I need in my home. To-date, I've had them repair storm damage and install and service air-conditioning units. I'm about to have them out to bid on some home improvements (hard-wood floor installations, pocket-door installations).

2
★★★★☆

A bit on the pricey side, but worth it to me to have someone show up when they say they will and do the work they've committed to doing. I don't worry about upselling; they explain what is being done and why; and I am comfortable calling them for virtually everything I need in my home. To-date, I've had them repair storm damage and install and service air-conditioning units. I'm about to have them out to bid on some home improvements (hard-wood floor installations, pocket-door installations).

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Good salesmen, nice, but no show. \n\nLong on Form,,,,handholding,,,,but at a high price and quality less than average.

0
★☆☆☆☆

Good salesmen, nice, but no show. \n\nLong on Form,,,,handholding,,,,but at a high price and quality less than average.

.

For years we were happy with Lee Comp. Then, over the summer we had work done and the service man damaged our floor. He promised us that the company would take care of the damage. A Lee Comp. rep. came by and said they would fix the damage and another problem for free to make things right. Then the fun started. The ""customer service"" reps. refused to return phone calls or e-mails. The rep. who came by kept telling us that he told the home office to call us, but no one ever did. We reported it to the BBB, but the company did the same thing. A customer service rep. called. When we called back twice, she ignored the messages. The floor is still damaged, nothing has been fixed, and Lee Comp. obviously is unconcerned that they have lost our business forever and have not kept their word.

0
★☆☆☆☆

For years we were happy with Lee Comp. Then, over the summer we had work done and the service man damaged our floor. He promised us that the company would take care of the damage. A Lee Comp. rep. came by and said they would fix the damage and another problem for free to make things right. Then the fun started. The ""customer service"" reps. refused to return phone calls or e-mails. The rep. who came by kept telling us that he told the home office to call us, but no one ever did. We reported it to the BBB, but the company did the same thing. A customer service rep. called. When we called back twice, she ignored the messages. The floor is still damaged, nothing has been fixed, and Lee Comp. obviously is unconcerned that they have lost our business forever and have not kept their word.

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I have nothing but high praise for the services provided by The Lee Company. Their employees are professional, courteous and knowledgeable. I have used them on several occasions for both Heating & Air and Plumbing and have been extremely satisfied. Their plumbing prices are the best in town!

2
★★★★★

I have nothing but high praise for the services provided by The Lee Company. Their employees are professional, courteous and knowledgeable. I have used them on several occasions for both Heating & Air and Plumbing and have been extremely satisfied. Their plumbing prices are the best in town!

Pros: Employees present well, are friendly, knowledgeable and informative.

Cons: Can't name a single one!

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I called Lee Company out for 4 things: to replace an old, defective GFCI outlet in the bathroom, to replace/rewire an old doorchime with a new one, and to replace the outdoor doorbell on both the front and back door with a new one. Cost: $133.00. They did show up on time and the electrician was polite. All seemed to go well and he completed the work. However, later that evening I recognized the lighted button on the back doorbell was not working. I called Lee back the next day, and received nothing but the run-around and a refusal to send someone back out to see why the lighted feature was not working. They said it must have been a defective doorbell, however, it was just purchased new for them to install from Home Depot. Finally spoke to a customer svc mgr who said he would send someone back out to check on it (reluctantly) but they would charge me for it. I told them to forget it, and while I should have noticed it wasn't working when it was installed, so should they and since the front doorbell was installed properly and working, I could not understand what had happened to the back doorbell. I feel they could have made it right and taken an opportunity to provide excellent customer service follow-up, but did not. So, while the majority of things went well, that one bad experience will keep me from using their company again.

1
★★★☆☆

I called Lee Company out for 4 things: to replace an old, defective GFCI outlet in the bathroom, to replace/rewire an old doorchime with a new one, and to replace the outdoor doorbell on both the front and back door with a new one. Cost: $133.00. They did show up on time and the electrician was polite. All seemed to go well and he completed the work. However, later that evening I recognized the lighted button on the back doorbell was not working. I called Lee back the next day, and received nothing but the run-around and a refusal to send someone back out to see why the lighted feature was not working. They said it must have been a defective doorbell, however, it was just purchased new for them to install from Home Depot. Finally spoke to a customer svc mgr who said he would send someone back out to check on it (reluctantly) but they would charge me for it. I told them to forget it, and while I should have noticed it wasn't working when it was installed, so should they and since the front doorbell was installed properly and working, I could not understand what had happened to the back doorbell. I feel they could have made it right and taken an opportunity to provide excellent customer service follow-up, but did not. So, while the majority of things went well, that one bad experience will keep me from using their company again.

Pros: TImely, Polite

Cons: Poor customer service follow-up

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I have used Lee Company to repair two different Heating/Cooling units and for some plumbing needs. They schedule for a two hour window unlike most service companies (usually 4 hour window). The service men showed up on time and sometimes early. Someone called ahead to notify that they were on their way. They fixed the problems and did not try to ""upsell"" any additional repairs. They even finished their work within the two hour window.

2
★★★★★

I have used Lee Company to repair two different Heating/Cooling units and for some plumbing needs. They schedule for a two hour window unlike most service companies (usually 4 hour window). The service men showed up on time and sometimes early. Someone called ahead to notify that they were on their way. They fixed the problems and did not try to ""upsell"" any additional repairs. They even finished their work within the two hour window.

Pros: On time, quality service

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As soon as the temps dropped below 20 my unit wouldn't heat over 64. My original appt was not with LEE co but LEE company came to the rescue when the other company cancelled. Hiller plumbing heating and Air cancelled on me just hours before my scheduled appt. Stating that they were booked. LEE company worked me into their already busy schedule even though it was last minute. Thank you Lee co for sending me WILL. He did a great job. I also signed up for the maintanence pack bc I thought it was a great deal.

2
★★★★★

As soon as the temps dropped below 20 my unit wouldn't heat over 64. My original appt was not with LEE co but LEE company came to the rescue when the other company cancelled. Hiller plumbing heating and Air cancelled on me just hours before my scheduled appt. Stating that they were booked. LEE company worked me into their already busy schedule even though it was last minute. Thank you Lee co for sending me WILL. He did a great job. I also signed up for the maintanence pack bc I thought it was a great deal.

Pros: Professional, Quality Service, Great Price

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Lee Company came to my home with very short notice to repair a malfunctioning gas heating system. They did the job quickly and got it right the first time. The do great work at a fair price and really know what they are doing. I had another local Franklin heating company come to my home five times to fix a problem and they never got it fixed.\r\nI will use Lee Company forever more. The are GREAT!!!!!

2
★★★★★

Lee Company came to my home with very short notice to repair a malfunctioning gas heating system. They did the job quickly and got it right the first time. The do great work at a fair price and really know what they are doing. I had another local Franklin heating company come to my home five times to fix a problem and they never got it fixed.\r\nI will use Lee Company forever more. The are GREAT!!!!!

Pros: Polite, Clean, Courteous Repair People Who Really Know What They Are Doing

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I live in a NEW CUSTOM HOME with a NEW HV/AC system installed by Franklin Heating and Cooling, and hired to do the installation by my builder, Glen Giles. Mr. Giles apparently uses this SUB-PAR company for the HV/AC installation in most of the homes he builds. The heating system has NEVER worked properly since it was installed (almost three years ago). I've had to call Franklin Heating and Cooling at the onset of EVERY WINTER for the past three years to fix the heat. They reset something each time, but never fix the problem. At the beginning of winter of 2006 they REFUSED to come to my home to look at the same problem as the previous two winters.\r\nI had to find another service company authorized to repair my brand of equipment. I contacted Lee Company and they sent a guy over within TWO HOURS on the busiest day of the season (the temp was falling to 15 degrees that evening). The Lee Co. repair man fixed the problem in 30 minutes and replaced parts that costs over $600. Had I not called another repair company within the manufacturer's warrany period I would have been stuck with that costly repair. I purchased , on the spot, Lee Company's twice a year seasonal check-up package for both my downstairs and upstairs HV/AC systems.\r\nMy TN home is a vacation home and I happened to arrive at that house for a visit on the first night of the 2006 winter season when the temps had fallen below freezing. Had I not arrived for a visit to that house when I did I would have had tens of thousands of dollars of damage from pipes bursting in my walls and all because FRANKLIN HEATING AND COOLING COULD NOT DO THEIR JOB PROPERLY. Thank God for Lee Company and the professional and courteous and competent service they provide.

2
★★★★★

I live in a NEW CUSTOM HOME with a NEW HV/AC system installed by Franklin Heating and Cooling, and hired to do the installation by my builder, Glen Giles. Mr. Giles apparently uses this SUB-PAR company for the HV/AC installation in most of the homes he builds. The heating system has NEVER worked properly since it was installed (almost three years ago). I've had to call Franklin Heating and Cooling at the onset of EVERY WINTER for the past three years to fix the heat. They reset something each time, but never fix the problem. At the beginning of winter of 2006 they REFUSED to come to my home to look at the same problem as the previous two winters.\r\nI had to find another service company authorized to repair my brand of equipment. I contacted Lee Company and they sent a guy over within TWO HOURS on the busiest day of the season (the temp was falling to 15 degrees that evening). The Lee Co. repair man fixed the problem in 30 minutes and replaced parts that costs over $600. Had I not called another repair company within the manufacturer's warrany period I would have been stuck with that costly repair. I purchased , on the spot, Lee Company's twice a year seasonal check-up package for both my downstairs and upstairs HV/AC systems.\r\nMy TN home is a vacation home and I happened to arrive at that house for a visit on the first night of the 2006 winter season when the temps had fallen below freezing. Had I not arrived for a visit to that house when I did I would have had tens of thousands of dollars of damage from pipes bursting in my walls and all because FRANKLIN HEATING AND COOLING COULD NOT DO THEIR JOB PROPERLY. Thank God for Lee Company and the professional and courteous and competent service they provide.

Pros: Fast, Responsive, Trustworthy, Polite Service People, Knowledgeable about Equip.

Cons: Absolutely NONE

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