Fox Rent a Car-Carrentals.com

★☆☆☆☆
www.CarRentals.com - Cheap Car Rentals From $8/Day
  • 5500 W Century Blvd

    Los Angeles, CA 90045

    Map & Directions
  • 212-208-4506

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Automotive

Automotive
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The man driving shuttle was unfriendly, and was very rough with my bag. I carried it onto the shuttle without an offer to take it for me, while he offered this service for everyone else that boarded. I placed my bag on the bottom shelf of the luggage rack, he decided it should be moved, picked it up and threw it onto a different shelf. My computer was in my bag, and he (and Fox) were very fortunate it was not broken. There were no cars available after paying and signing the contract, so there were many of us waiting in line for the cars to be cleaned. By the time I was out the door, it was nearly 45 minutes after I signed and payed for the car. Then I was charged a 2 day penalty on a 2 day rental for being an hour late returning the car. I believe if they take nearly an hour to get customers into cars, an hour late return should be forgiven. The car I received was dirty with cigarette burns in the seats, but I didn't want to wait in line for another one. Overall I had a terrible experience with Fox, and will never rent from this company again. I would rather pay twice as much and rent from a company that values customer service.

0
★☆☆☆☆

The man driving shuttle was unfriendly, and was very rough with my bag. I carried it onto the shuttle without an offer to take it for me, while he offered this service for everyone else that boarded. I placed my bag on the bottom shelf of the luggage rack, he decided it should be moved, picked it up and threw it onto a different shelf. My computer was in my bag, and he (and Fox) were very fortunate it was not broken. There were no cars available after paying and signing the contract, so there were many of us waiting in line for the cars to be cleaned. By the time I was out the door, it was nearly 45 minutes after I signed and payed for the car. Then I was charged a 2 day penalty on a 2 day rental for being an hour late returning the car. I believe if they take nearly an hour to get customers into cars, an hour late return should be forgiven. The car I received was dirty with cigarette burns in the seats, but I didn't want to wait in line for another one. Overall I had a terrible experience with Fox, and will never rent from this company again. I would rather pay twice as much and rent from a company that values customer service.

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When my son recently returned a rental at this location he accidently left his camera and phone on the seat. Unfortunately he did not realize it until in the security line at the airport while waiting for a wheelchair for his grandmother. They were already holding the plane so my son could not call Fox until touch down in Seattle. Then he was given the run around and told he would have to leave a message with lost and found as it was closed. TWO DAYS later they called and after asking if he was still In LA, and finding that he was not, they very cavalierly told him that the items were not found. Well, we all know that rental cars are cleaned and inspected by personnel of the rental agency after they are returned. Unfortunately this location has someone very dishonest working for them and they do not care about customer satisfaction. So I would suggest a better company that puts its customer first!

0
★☆☆☆☆

When my son recently returned a rental at this location he accidently left his camera and phone on the seat. Unfortunately he did not realize it until in the security line at the airport while waiting for a wheelchair for his grandmother. They were already holding the plane so my son could not call Fox until touch down in Seattle. Then he was given the run around and told he would have to leave a message with lost and found as it was closed. TWO DAYS later they called and after asking if he was still In LA, and finding that he was not, they very cavalierly told him that the items were not found. Well, we all know that rental cars are cleaned and inspected by personnel of the rental agency after they are returned. Unfortunately this location has someone very dishonest working for them and they do not care about customer satisfaction. So I would suggest a better company that puts its customer first!

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I recently rented a car from this branch. I was being ""helped"" (under statement) by Najeeb. At first, he was friendly and nice. But as soon as he asked or it was more like 'pushing' me to get extra coverage/insurances, and I told him my reg car insurance has me covered to the tee, his demeanor changed. Then I told him that the customer service was not satisfactory and would give a bad review. He didn't care and went on to say they've got plenty of customers. He didn't tell me where to drop off the car or anything. Well, I hope this website / reviews work. The company has decent price/day but avoid Najeeb if you must then management will have to send him back to customer service school.

0
★☆☆☆☆

I recently rented a car from this branch. I was being ""helped"" (under statement) by Najeeb. At first, he was friendly and nice. But as soon as he asked or it was more like 'pushing' me to get extra coverage/insurances, and I told him my reg car insurance has me covered to the tee, his demeanor changed. Then I told him that the customer service was not satisfactory and would give a bad review. He didn't care and went on to say they've got plenty of customers. He didn't tell me where to drop off the car or anything. Well, I hope this website / reviews work. The company has decent price/day but avoid Najeeb if you must then management will have to send him back to customer service school.

Pros: price

Cons: Najeeb

 

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