Dixon Group Svc

★★★★☆
  • 3540 Cherokee St NW

    Marietta, GA 30062

    Map & Directions
  • 770-615-3882

About Dixon Group Svc

Hours
Mon-Fri 7am-7pm, Sat 7am-2pm

Professional Services

Professional Services
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4.0 1
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Dixon Group Services did a very good job with siding replacement and a difficult fascia repair project on my home. It required repairing/replacing rotted wood under metal roofs covering our front bay windows. I called roofers (who only worked with asphalt roofing), window installers (who either didn't know how or didn't want to mess with a metal roof) and handymen (who claimed they could perform the work, then realized after reviewing the project that they were unskilled at least they were honest!)

I chose Dixon Group after reading online reviews, carefully determining the type of skilled labor needed for my particular project, reasonable cost, and the sense of customer service focus I felt about the company after talking with Diana, customer service rep for the project. She does a great job of communicating clearly, scheduling and coordinating project crews and following through to confirm dates and times that work for the customer, as well as promoting the companys values of customer satisfaction.

Mario and crew showed up on time every morning with a good attitude, and performed their assigned work with skill, enthusiasm and pride. Their thoroughness and attention to detail gave me confidence that the job was getting done right with quality workmanship. I also identified some additional work that needed to be done during the course of the project that was accepted without hesitation and resulted in a finished product where we could enjoy our home with a whole new facelift!

My only reason for giving 4 stars instead of 5 is because there was a misunderstanding on the estimate for the chimney siding work that was quoted. Pablo prepared a thorough and detailed estimate, which was a good thing compared to several other quotes I received for the project that were much more generalized.

However, several revised estimates were needed for the additional work I was having done, with one of the revised estimates missing siding replacement on the back of the chimney down to the deck. So, after adjusting the estimates several times, there was some confusion on the scope of work to be completed at the price quoted regarding the chimney siding back vs. front which was disappointing. However, after adjusting my expectations, I was satisfied with the final estimate, and overall felt like the total cost for the project was fair and reasonable.

There was also some discussion during the project of some additional small things that I thought would be covered as part of the overall project, but they were never completed. I was also charged for minor siding work on the last day that I thought would be covered but was charged separately.

Bottom line on Dixon Group Services: They are a quality contractor skilled and capable to perform a wide variety of challenging home projects with quality workmanship using quality products at a reasonable cost who provide excellent customer service. Just be sure you are clear on the details and scope of the work to be performed for your project and that the estimate is reasonably accurate and ultimately reflects the total cost and value of your project.

4
★★★★☆

Dixon Group Services did a very good job with siding replacement and a difficult fascia repair project on my home. It required repairing/replacing rotted wood under metal roofs covering our front bay windows. I called roofers (who only worked with asphalt roofing), window installers (who either didn't know how or didn't want to mess with a metal roof) and handymen (who claimed they could perform the work, then realized after reviewing the project that they were unskilled at least they were honest!)

I chose Dixon Group after reading online reviews, carefully determining the type of skilled labor needed for my particular project, reasonable cost, and the sense of customer service focus I felt about the company after talking with Diana, customer service rep for the project. She does a great job of communicating clearly, scheduling and coordinating project crews and following through to confirm dates and times that work for the customer, as well as promoting the companys values of customer satisfaction.

Mario and crew showed up on time every morning with a good attitude, and performed their assigned work with skill, enthusiasm and pride. Their thoroughness and attention to detail gave me confidence that the job was getting done right with quality workmanship. I also identified some additional work that needed to be done during the course of the project that was accepted without hesitation and resulted in a finished product where we could enjoy our home with a whole new facelift!

My only reason for giving 4 stars instead of 5 is because there was a misunderstanding on the estimate for the chimney siding work that was quoted. Pablo prepared a thorough and detailed estimate, which was a good thing compared to several other quotes I received for the project that were much more generalized.

However, several revised estimates were needed for the additional work I was having done, with one of the revised estimates missing siding replacement on the back of the chimney down to the deck. So, after adjusting the estimates several times, there was some confusion on the scope of work to be completed at the price quoted regarding the chimney siding back vs. front which was disappointing. However, after adjusting my expectations, I was satisfied with the final estimate, and overall felt like the total cost for the project was fair and reasonable.

There was also some discussion during the project of some additional small things that I thought would be covered as part of the overall project, but they were never completed. I was also charged for minor siding work on the last day that I thought would be covered but was charged separately.

Bottom line on Dixon Group Services: They are a quality contractor skilled and capable to perform a wide variety of challenging home projects with quality workmanship using quality products at a reasonable cost who provide excellent customer service. Just be sure you are clear on the details and scope of the work to be performed for your project and that the estimate is reasonably accurate and ultimately reflects the total cost and value of your project.

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