European Wax Center

★☆☆☆☆
  • 30195 Detroit Rd

    Westlake, OH 44145

    Map & Directions
  • 440-455-9144

About European Wax Center

Categories
  • Hair Removal Services
Hours
M-F 9am-8pm, Sa 9am-6pm, Su 11am-5pm
Special Offer
Waxing Services
Emails
  • amy.mikes@waxcenter.com
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash

Personal Services

Personal Services
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210 Menu

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        : I visited the Westlake, Ohio location for a scheduled Brazilian today after being given a flyer at a festival for the local area. I have had this service done many times over the years and as a former cosmetologist I have done it to myself until recent neck surgery. I am HIGHLY disappointed in the service. The woman who performed it was told in advance that I had a piercing in the area, and judging by the receptionist and the wax tech herself I wasn't the only one who enjoyed well placed piercings. She said immediately she has done this service on woman with the same piercing and its not an issue. I was thoroughly shocked at the manner in which she removed the wax, it wasn't coming off in one rip it took two to three pulls each time on the same strip. It was beyond painful and i have never had this happen. She had to reapply wax over areas already waxed for hair that wasn't removed the first time and this is a big error in waxing. It took off the skin the second time through in those areas. I still have hair that was not removed sporadically and will need to pluck them one by one. I am bleeding from my piercing area so badly that i saturated thru my panties and into my pants. If the piercing was going to be a problem for her I could have easily removed it, although it is not in a area that has hair on or directly around it. I have areas that are bloody from skin being torn and areas extremely black and blue from the skin being pulled so hard but the strips not coming off in one pull. I have wax residue from my vaginal area down into my anal area and around my panty line. I took photos to show my Esthetician who does my facials to show her how badly this looks. I booked this appointment thinking it was with an Esthetician and when I asked upon paying to see her credentials she was the only non-Esthetician who waxes at this location. Did this level of training being not solely skin lead to the problem today, I dont know. But I do feel I was improperly serviced by a techniciaion who didnt follow the waxing guidelines or even clean the residue from the job itself. I am currently sitting with ice to releive the swelling and bruising and help with discomfort. Had this been my first time having been waxed, or never performed this service on clients I would think that this is supposed to be the end result. That being said I would never have it done or recommend it to anyone. But I know this was improper waxing technique and cleanup and lack of knowledge on the part of the technician. This truly was a terrible experience I will not forget and hope it doesnt happen to any future clients. I was well versed on the membership services and had planned on purchasing but I wouldnt get paid to go thru what I did today. I will be cleaning wax and plucking leftover hairs when the swelling subsides. I understand this is a Franchise location and would like to be contacted by the owner or the Corporate Office regarding this situation. Thank You.( Sent this to corporate same day.)
        Got call from the Franchise owner named Amy who was very argumenative after telling her I am know on a topical antiobiotic as well as oral for bacterial infection, her reply was "WELL THE ROOMS PRIVATE SO NO ONE REALLY KNOWS HOW YOUR DAMAGE WAS CAUSED, AND I JUST OWN THE LOCATION DO NOT KNOW WHAT PROPER PROTOCAL FOR WAXING AND AFTER CARE IS." Then hung up. Waiting for corporate call, but pretty sure it is just a waste of time and now there will be no bikini on vacation this weekend. Be Aware!

        1
        ★☆☆☆☆

        : I visited the Westlake, Ohio location for a scheduled Brazilian today after being given a flyer at a festival for the local area. I have had this service done many times over the years and as a former cosmetologist I have done it to myself until recent neck surgery. I am HIGHLY disappointed in the service. The woman who performed it was told in advance that I had a piercing in the area, and judging by the receptionist and the wax tech herself I wasn't the only one who enjoyed well placed piercings. She said immediately she has done this service on woman with the same piercing and its not an issue. I was thoroughly shocked at the manner in which she removed the wax, it wasn't coming off in one rip it took two to three pulls each time on the same strip. It was beyond painful and i have never had this happen. She had to reapply wax over areas already waxed for hair that wasn't removed the first time and this is a big error in waxing. It took off the skin the second time through in those areas. I still have hair that was not removed sporadically and will need to pluck them one by one. I am bleeding from my piercing area so badly that i saturated thru my panties and into my pants. If the piercing was going to be a problem for her I could have easily removed it, although it is not in a area that has hair on or directly around it. I have areas that are bloody from skin being torn and areas extremely black and blue from the skin being pulled so hard but the strips not coming off in one pull. I have wax residue from my vaginal area down into my anal area and around my panty line. I took photos to show my Esthetician who does my facials to show her how badly this looks. I booked this appointment thinking it was with an Esthetician and when I asked upon paying to see her credentials she was the only non-Esthetician who waxes at this location. Did this level of training being not solely skin lead to the problem today, I dont know. But I do feel I was improperly serviced by a techniciaion who didnt follow the waxing guidelines or even clean the residue from the job itself. I am currently sitting with ice to releive the swelling and bruising and help with discomfort. Had this been my first time having been waxed, or never performed this service on clients I would think that this is supposed to be the end result. That being said I would never have it done or recommend it to anyone. But I know this was improper waxing technique and cleanup and lack of knowledge on the part of the technician. This truly was a terrible experience I will not forget and hope it doesnt happen to any future clients. I was well versed on the membership services and had planned on purchasing but I wouldnt get paid to go thru what I did today. I will be cleaning wax and plucking leftover hairs when the swelling subsides. I understand this is a Franchise location and would like to be contacted by the owner or the Corporate Office regarding this situation. Thank You.( Sent this to corporate same day.)
        Got call from the Franchise owner named Amy who was very argumenative after telling her I am know on a topical antiobiotic as well as oral for bacterial infection, her reply was "WELL THE ROOMS PRIVATE SO NO ONE REALLY KNOWS HOW YOUR DAMAGE WAS CAUSED, AND I JUST OWN THE LOCATION DO NOT KNOW WHAT PROPER PROTOCAL FOR WAXING AND AFTER CARE IS." Then hung up. Waiting for corporate call, but pretty sure it is just a waste of time and now there will be no bikini on vacation this weekend. Be Aware!

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        Message from European Wax Center

        Waxing center located in the Crocker Park area. We offer a variety of waxing services - which include Brazilian waxing, bikini wax, body waxing - along with a variety of hair removal services.

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