Executive Auto Sales

★☆☆☆☆
  • 789 W 16th St

    Costa Mesa, CA 92627

    Map & Directions
  • 949-574-9901

About Executive Auto Sales

Automotive

Automotive
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Background:

A day after my younger daughter's high school graduation, a kid who was texting turned left in front of her. She, her boyfriend, and my older daughter all sustained a fair amount of bruising with my younger daughter going to the hospital as she was 38 weeks pregnant and needed the baby to be checked-out. Her car unfortunately was a total loss; and because of that, we only had the rental car provided to us for a week. Thus began the search for a replacement car with the cash she was provided by the insurance company for the loss...

Three mistakes on my part ("buyer beware" had never been so true for me!):

1) we were in a hurry to purchase a replacement car before her baby arrived; 2) I had my mechanic (of 15 years who has worked on 5 of my family's cars) look at it after the purchase; and 3) I had my daughter start signing the paperwork without me (because my wife and I were running late to meet her). Given we had talked and met with Paul (the owner of Executive Auto Sales) several times before the actual cash transaction, I felt he was "on the level".

Though none illegal, here were the unethical business practices on Paul's part (in no particular order):

1) he said the tires would last another 35k miles. Upon my mechanic's inspection we learned one tire had to be replaced immediately (due to it separating which made the car unsafe to drive) and two others had about 5k miles left. All four have since been replaced; 2) there was a huge amount of rust in the undercarriage which, according to my mechanic, will lead to more expensive servicing due to needing to replace more parts because of the corrosion. Paul told us he was born and raised in Missouri, and that the rust was nothing to worry about; 3) when I learned of all the issues from my mechanic (there are additional ones that we haven't corrected yet) and asked Paul if we could exercise the 2-day return option (not yet knowing she didn't buy the optional return policy), he said my daughter chose not to purchase it and that he even asked her if she was sure. When tried to reason with him as she just turned 18 two months ago and is new to this signing contracts, he blurted (before I was even done) "She's an adult. She's an adult." I found out later from my daughter that he had already pre-circled the No prompt and put an X on the form for her to sign there. When my daughter asked what it was, he told her "No one ever buys this" so she figured it was okay; 4) when I shared my mechanic's concerns with him, he immediately became defensive and threatened to contact the Sheriff's Department and BBB about my mechanic and how he is slandering his good name. Talk about deflection; 5) when I asked him how we could make this right and what it would cost to get my daughter's money back, he said $1475. Keep in mind the contract's buy-back cost was $350. I naively thought he'd maybe charge me twice that amount to work with me; 6) when I turned that buy-back offer of $1475 down, he advised me to just quickly turn it around on Craig's List and buy another car; 7) when I told him that wasn't going to be possible and that I was just going to start putting money into fixing the car, he told me that my mechanic charges way too much and that his shop would do the identified repairs at cost if I wanted to work with him.

Now I may have violated some of my own buying rules with this vehicle from Paul at Executive Auto Sales; but why would I give more money to an establishment that has already demonstrated unethical business practices?

Do not make a similar mistake as me. Avoid this company at all costs...

1
★☆☆☆☆

Background:

A day after my younger daughter's high school graduation, a kid who was texting turned left in front of her. She, her boyfriend, and my older daughter all sustained a fair amount of bruising with my younger daughter going to the hospital as she was 38 weeks pregnant and needed the baby to be checked-out. Her car unfortunately was a total loss; and because of that, we only had the rental car provided to us for a week. Thus began the search for a replacement car with the cash she was provided by the insurance company for the loss...

Three mistakes on my part ("buyer beware" had never been so true for me!):

1) we were in a hurry to purchase a replacement car before her baby arrived; 2) I had my mechanic (of 15 years who has worked on 5 of my family's cars) look at it after the purchase; and 3) I had my daughter start signing the paperwork without me (because my wife and I were running late to meet her). Given we had talked and met with Paul (the owner of Executive Auto Sales) several times before the actual cash transaction, I felt he was "on the level".

Though none illegal, here were the unethical business practices on Paul's part (in no particular order):

1) he said the tires would last another 35k miles. Upon my mechanic's inspection we learned one tire had to be replaced immediately (due to it separating which made the car unsafe to drive) and two others had about 5k miles left. All four have since been replaced; 2) there was a huge amount of rust in the undercarriage which, according to my mechanic, will lead to more expensive servicing due to needing to replace more parts because of the corrosion. Paul told us he was born and raised in Missouri, and that the rust was nothing to worry about; 3) when I learned of all the issues from my mechanic (there are additional ones that we haven't corrected yet) and asked Paul if we could exercise the 2-day return option (not yet knowing she didn't buy the optional return policy), he said my daughter chose not to purchase it and that he even asked her if she was sure. When tried to reason with him as she just turned 18 two months ago and is new to this signing contracts, he blurted (before I was even done) "She's an adult. She's an adult." I found out later from my daughter that he had already pre-circled the No prompt and put an X on the form for her to sign there. When my daughter asked what it was, he told her "No one ever buys this" so she figured it was okay; 4) when I shared my mechanic's concerns with him, he immediately became defensive and threatened to contact the Sheriff's Department and BBB about my mechanic and how he is slandering his good name. Talk about deflection; 5) when I asked him how we could make this right and what it would cost to get my daughter's money back, he said $1475. Keep in mind the contract's buy-back cost was $350. I naively thought he'd maybe charge me twice that amount to work with me; 6) when I turned that buy-back offer of $1475 down, he advised me to just quickly turn it around on Craig's List and buy another car; 7) when I told him that wasn't going to be possible and that I was just going to start putting money into fixing the car, he told me that my mechanic charges way too much and that his shop would do the identified repairs at cost if I wanted to work with him.

Now I may have violated some of my own buying rules with this vehicle from Paul at Executive Auto Sales; but why would I give more money to an establishment that has already demonstrated unethical business practices?

Do not make a similar mistake as me. Avoid this company at all costs...

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