Toyota of Manhattan

★★☆☆☆
  • 645 11th Ave

    New York, NY 10036

    Map & Directions
  • 866-386-5003

About Toyota of Manhattan

Hours
Monday 9:00am - 8:00pm Tuesday 9:00am - 8:00pm Wednesday 9:00am - 8:00pm Thursday 9:00am - 8:00pm Friday 9:00am - 8:00pm Saturday 9:00am - 6:00pm Sunday 12:00pm - 5:00pm

Automotive

Automotive
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My wife and I visited Toyota of Manhattan just to ""kick some tires"" and compare prices. Jose greeted us and he was very pleasant and professional to deal with. He showed us a few Camrys and we decided on one we liked. The price was great, and Jose's manager Jody was great to deal with. Before we knew it we were in Ray's (Finance) office and driving out in our new Camry! After visiting a few other local dealers, this dealer was a breath of fresh air! I look forward to returning to this dealer for service & maintenance. If their service department is anything like their sales department, we are good to go!\r\n\r\n

2
★★★★★

My wife and I visited Toyota of Manhattan just to ""kick some tires"" and compare prices. Jose greeted us and he was very pleasant and professional to deal with. He showed us a few Camrys and we decided on one we liked. The price was great, and Jose's manager Jody was great to deal with. Before we knew it we were in Ray's (Finance) office and driving out in our new Camry! After visiting a few other local dealers, this dealer was a breath of fresh air! I look forward to returning to this dealer for service & maintenance. If their service department is anything like their sales department, we are good to go!\r\n\r\n

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One of the worst service departments in the region. Car jockey broke my antenna bringing it down the elevator and never reported it. Prep guys and service techs failed to put down paper and soiled my floor carpets with grease from their shoes. Had quarters for parking meters routinely stolen from my ash tray, along with other possessions from my car during services. Service managers did little or nothing about any of these incidents when reported. Their actual routine service work is spotty at best - if you get a good tech on a good day and specify what you want done everything might be okay. But most of the time over my 6 year history at Toyota of Manhattan it wasn't! Repeated faulty brake lining readings by techs during regular services lead to my rotors burning out. Service department performed useless alignment to correct drifting complaint when left side struts and mounts were shot and needed replacement. I also believe I was a victim of fraud for a $2,000 repair that was never needed. Take your Toyota to Parkway Toyota in Englewood Cliffs, NJ. They are far and away the best Toyota service center near NYC and will get you a loaner car.\n

0
★☆☆☆☆

One of the worst service departments in the region. Car jockey broke my antenna bringing it down the elevator and never reported it. Prep guys and service techs failed to put down paper and soiled my floor carpets with grease from their shoes. Had quarters for parking meters routinely stolen from my ash tray, along with other possessions from my car during services. Service managers did little or nothing about any of these incidents when reported. Their actual routine service work is spotty at best - if you get a good tech on a good day and specify what you want done everything might be okay. But most of the time over my 6 year history at Toyota of Manhattan it wasn't! Repeated faulty brake lining readings by techs during regular services lead to my rotors burning out. Service department performed useless alignment to correct drifting complaint when left side struts and mounts were shot and needed replacement. I also believe I was a victim of fraud for a $2,000 repair that was never needed. Take your Toyota to Parkway Toyota in Englewood Cliffs, NJ. They are far and away the best Toyota service center near NYC and will get you a loaner car.\n

.

I called these people as they had placed an ad in the New York Daily News and Autotrader for a Toyota Tacoma. There advertised price was $20,999. When I called the dealership, I spoke to a sales manager, ""Theo."" I told him that I was traveling from New Jersey and I wanted to confirm the vehicle was still there and the advertised price was correct. He told me to bring in the ad. I informed him that I was traveling from New Jersey and did not want him wasting my time. He told me to bring in the ad and they would make the deal. When I arrived to negotiate for the vehicle, they said, ""oh no. This is not the correct price of the vehicle. You did not read the fine print. At the end of the ad in a disclaimer, it stated that Autotrader is not responsible for the accuracy of the reported advertisement. So, basically they placed a scam ad in the New York Daily News and placed it on the Autotrader. I reported them to the Attorney General and advise EVERYONE STAY AWAY FROM THIS PLACE AS THEY ARE SCAMMERS NOT TO BE TRUSTED.\n

0
★☆☆☆☆

I called these people as they had placed an ad in the New York Daily News and Autotrader for a Toyota Tacoma. There advertised price was $20,999. When I called the dealership, I spoke to a sales manager, ""Theo."" I told him that I was traveling from New Jersey and I wanted to confirm the vehicle was still there and the advertised price was correct. He told me to bring in the ad. I informed him that I was traveling from New Jersey and did not want him wasting my time. He told me to bring in the ad and they would make the deal. When I arrived to negotiate for the vehicle, they said, ""oh no. This is not the correct price of the vehicle. You did not read the fine print. At the end of the ad in a disclaimer, it stated that Autotrader is not responsible for the accuracy of the reported advertisement. So, basically they placed a scam ad in the New York Daily News and placed it on the Autotrader. I reported them to the Attorney General and advise EVERYONE STAY AWAY FROM THIS PLACE AS THEY ARE SCAMMERS NOT TO BE TRUSTED.\n

.

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way. \r\n\r\nI was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up.\r\n\r\nOn a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work).\r\n\r\nNeedless to say, between the half-ass jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one.\r\n\r\nDo not bring your car here!!!

0
★☆☆☆☆

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way. \r\n\r\nI was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up.\r\n\r\nOn a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work).\r\n\r\nNeedless to say, between the half-ass jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one.\r\n\r\nDo not bring your car here!!!

Pros: People are friendly

Cons: Half-done work, high prices.

 

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