Quality Custom Decks

★★★☆☆
  • 11618 Nacogdoches Rd

    San Antonio, TX 78217

    Map & Directions
  • 210-744-1531

Home Construction & Remodeling

Home Construction & Remodeling
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UPDATE: I got an apology and request for coninued business from my designer today. Build was apparently scheduled for first week in May sonce we began the process. Moving my Stars up to 3 until the build is final and I can see the result!\r\n\r\n\r\n\r\nOn 14 March I received an estimate from one Quality Custom Decks designers. He was very friendly and helpful throughout the estimate and left me a couple of days to decide. The design I originally requested was a ground level 10X12 on one side of my Patio slab and a 16X12 on the opposite side. After some thought I decided that I would do one side at a time to minimize the out of pocket cost. I called two days later and requested a quote for just one side (10X12).\r\nApprox. 23 March I made a second call for the one side estimate. I received it the same day via email. I replied to the email that I definitely wanted to proceed. On 28 March I received and email with instructions. A contract to sign, and some requirement they needed for submittal to my Housing Association. \r\nOn 30 March I was contacted by my HOA and told the documents submitted were incorrect and they needed a new one. I contacted my designer and he told me I had sent the wrong one but he tried it anyway?just in case they would take it. He described to me what the correct document was and I sent it to him the same night. He stated he would send to my HOA right away.\r\nOn 5 Apr I contacted my designer and requested a build date. That afternoon I received a call from their scheduler stating they were discussing my build and would contact me soon to give me a date.\r\nOn 13 April I was contacted by my HOA because they had still not received the required build information. I contacted my designer ? he said he would send it that night.\r\nOn 16 April my HOA stated that had still not received the required documents. I sent an email to my designer?.\r\nOn 18 April I was told they were meeting the next day to assign me a build date.\r\nOn 21 April I was received a letter from my HOA that the project had been approved.\r\nOn 23 April I sent notice to the company that I had the approval letter and requested a build date. No response.\r\nOn 24 April I called the company and asked to speak with my designer or the scheduler. I was told their phones weren?t working correctly and that someone would call me back. No call, no email?.still no build date.\r\nOn 26 April I contacted the company and asked them to cancel my request. I cannot tell you why I had so much trouble getting build date. Im forced to believe that it was because the project was so small ? 10X12 approx. $1900 that the business just wasn?t that important to them.\r\nTo say I?m disappointed is mild because now I have to start over with a new company ? 6 weeks wasted. My cancellation was not due to irritation but concern about potential follow up for future issues. What if I have a problem with the deck after it?s built? If they won?t return your calls/emails before you give them money?what?s to say they will after you have already paid. \r\nAll of their personnel were polite and friendly to me?when you could get them.\r\nBottom Line: I can?t say do NOT use this company but I will say this company requires the customer to be persistent and have the time to do lots of follow up. I?m paying them?right?\r\n

1
★★★☆☆

UPDATE: I got an apology and request for coninued business from my designer today. Build was apparently scheduled for first week in May sonce we began the process. Moving my Stars up to 3 until the build is final and I can see the result!\r\n\r\n\r\n\r\nOn 14 March I received an estimate from one Quality Custom Decks designers. He was very friendly and helpful throughout the estimate and left me a couple of days to decide. The design I originally requested was a ground level 10X12 on one side of my Patio slab and a 16X12 on the opposite side. After some thought I decided that I would do one side at a time to minimize the out of pocket cost. I called two days later and requested a quote for just one side (10X12).\r\nApprox. 23 March I made a second call for the one side estimate. I received it the same day via email. I replied to the email that I definitely wanted to proceed. On 28 March I received and email with instructions. A contract to sign, and some requirement they needed for submittal to my Housing Association. \r\nOn 30 March I was contacted by my HOA and told the documents submitted were incorrect and they needed a new one. I contacted my designer and he told me I had sent the wrong one but he tried it anyway?just in case they would take it. He described to me what the correct document was and I sent it to him the same night. He stated he would send to my HOA right away.\r\nOn 5 Apr I contacted my designer and requested a build date. That afternoon I received a call from their scheduler stating they were discussing my build and would contact me soon to give me a date.\r\nOn 13 April I was contacted by my HOA because they had still not received the required build information. I contacted my designer ? he said he would send it that night.\r\nOn 16 April my HOA stated that had still not received the required documents. I sent an email to my designer?.\r\nOn 18 April I was told they were meeting the next day to assign me a build date.\r\nOn 21 April I was received a letter from my HOA that the project had been approved.\r\nOn 23 April I sent notice to the company that I had the approval letter and requested a build date. No response.\r\nOn 24 April I called the company and asked to speak with my designer or the scheduler. I was told their phones weren?t working correctly and that someone would call me back. No call, no email?.still no build date.\r\nOn 26 April I contacted the company and asked them to cancel my request. I cannot tell you why I had so much trouble getting build date. Im forced to believe that it was because the project was so small ? 10X12 approx. $1900 that the business just wasn?t that important to them.\r\nTo say I?m disappointed is mild because now I have to start over with a new company ? 6 weeks wasted. My cancellation was not due to irritation but concern about potential follow up for future issues. What if I have a problem with the deck after it?s built? If they won?t return your calls/emails before you give them money?what?s to say they will after you have already paid. \r\nAll of their personnel were polite and friendly to me?when you could get them.\r\nBottom Line: I can?t say do NOT use this company but I will say this company requires the customer to be persistent and have the time to do lots of follow up. I?m paying them?right?\r\n

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Quality Custom Decks is the real deal. They came out on a Sunday afternoon, discussed our wants, and needs, and provided us with 3 solutions. The result is a 700 square foot deck, with an arbor, that has truly surpassed our expectations. There were some minor hiccups along the way, but you expect that with new construction. Every concern was handled professionally, and to our satisfaction. The install crew was top notch. I waited a few months to write this review in order to insure no negatives popped up. There are none. I would recommend QCD's to anyone. I will be happy to send pictures to anyone who wants to see the final result. I will add that after the project was complete I sent an e-mail with two minor concerns along with pictures. When I got home that evening, they were already fixed.

2
★★★★★

Quality Custom Decks is the real deal. They came out on a Sunday afternoon, discussed our wants, and needs, and provided us with 3 solutions. The result is a 700 square foot deck, with an arbor, that has truly surpassed our expectations. There were some minor hiccups along the way, but you expect that with new construction. Every concern was handled professionally, and to our satisfaction. The install crew was top notch. I waited a few months to write this review in order to insure no negatives popped up. There are none. I would recommend QCD's to anyone. I will be happy to send pictures to anyone who wants to see the final result. I will add that after the project was complete I sent an e-mail with two minor concerns along with pictures. When I got home that evening, they were already fixed.

Pros: Everything

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After collecting 5 bids from deck companys I finally found one that didn't act like a bunch of used car salesmen. They didn't take any money, down finished the job on time, cleaned up every day and the builders were excellent.\n\nThank you for my new deck

2
★★★★★

After collecting 5 bids from deck companys I finally found one that didn't act like a bunch of used car salesmen. They didn't take any money, down finished the job on time, cleaned up every day and the builders were excellent.\n\nThank you for my new deck

.

I?m very disappointed in the quality and service of Quality Custom Desks (QCD). First the positive, they did let me pay in 3 installments and they guys that came out were professional and did an ok job for the most part. However, DO NOT give them your credit or debit card number. QCD use sub-contractors to do their work and since (in my case) they don?t have any quality assurance personnel checking on these subs, then it?s a gamble on what type of quality you may end up with. After the deck was complete, I came home and I found a few defects that needed correcting. When I call the manager, he said he would come out, take a look and have the problems fixed; he never showed. I called a second time and he promised again, but never showed up once more. One month later when it was time for his last payment installment, I told him I would pay him when the job was complete. Well, he didn?t show again and he charged my credit card for the last payment anyway. Now, I?m constantly calling him to finish the work but he continues to lie about coming to complete the job. Right now, I?m in the process of trying to find a way to get this issue resolved. I?m also going to write a complaint to the radio station (WOAI 1200) where I heard the advertisement to let them know what type of shady businesses they are using as advertisers. \r\n\r\n6-29-09: Updated Review. As a follow-on to my last post, I was told today 6-29-09, that my warranty was voided on this deck because I did not get it stained right after it was built. Of course I didn?t stain the deck; I was waiting for them to repair it. Why would I spend time and money to stain a deck that could possibly be torn apart; it doesn?t make sense. Stay away from this company.

0
★☆☆☆☆

I?m very disappointed in the quality and service of Quality Custom Desks (QCD). First the positive, they did let me pay in 3 installments and they guys that came out were professional and did an ok job for the most part. However, DO NOT give them your credit or debit card number. QCD use sub-contractors to do their work and since (in my case) they don?t have any quality assurance personnel checking on these subs, then it?s a gamble on what type of quality you may end up with. After the deck was complete, I came home and I found a few defects that needed correcting. When I call the manager, he said he would come out, take a look and have the problems fixed; he never showed. I called a second time and he promised again, but never showed up once more. One month later when it was time for his last payment installment, I told him I would pay him when the job was complete. Well, he didn?t show again and he charged my credit card for the last payment anyway. Now, I?m constantly calling him to finish the work but he continues to lie about coming to complete the job. Right now, I?m in the process of trying to find a way to get this issue resolved. I?m also going to write a complaint to the radio station (WOAI 1200) where I heard the advertisement to let them know what type of shady businesses they are using as advertisers. \r\n\r\n6-29-09: Updated Review. As a follow-on to my last post, I was told today 6-29-09, that my warranty was voided on this deck because I did not get it stained right after it was built. Of course I didn?t stain the deck; I was waiting for them to repair it. Why would I spend time and money to stain a deck that could possibly be torn apart; it doesn?t make sense. Stay away from this company.

Pros: They let me pay in 3 installments

Cons: Poor Quality, Terrible Customer Service

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Very poor customer service,no calls for the no shows. Their time is worth more than yours. Have yet to see the work but we paid for half already,we'll see. Not impressed so far.

0
★☆☆☆☆

Very poor customer service,no calls for the no shows. Their time is worth more than yours. Have yet to see the work but we paid for half already,we'll see. Not impressed so far.

Pros: no shows no calls

Cons: all

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I would not recommend. Great prcing, but I got what I paid for. When I purchase my next home I will go with a higher quality material. It does at least keep me out of the mud!

0
★☆☆☆☆

I would not recommend. Great prcing, but I got what I paid for. When I purchase my next home I will go with a higher quality material. It does at least keep me out of the mud!

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