At&T Store

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AT&T, serving over 81 million wireless customers

Communications & Utilities

Communications & Utilities
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Radio Shack

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Blue Grass Wireless

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This review is for the Address: 2154 Hwy 70 Se, Hickory, NC store managed by Russell Lewis.\n\nI just wanted to write a review about our recent experience we had at store #1355 in Hickory, NC with the manager Russell Lewis. [ Address: 2154 Hwy 70 Se, Hickory, NC ] Phone: 828-327-9030\n\nWe've been customers for 6+ years and on 2 other separate occasions we've been forced by this store to drive 2 hours away to exchange a phone ourselves because they have conveniently implemented a policy that allows them to take your money when things are going well, but refuse service when things aren't.\n\nIn short I got a phone from them, 4 days later the phone broke. Attempted to return the phone for a refund or exchange. The store assistant manager confirmed our speculation that it was in deed a defect, but nonetheless refused to give us either a refund or exchange.\n\nThey are forcing us to drive 2 hours away to Charlotte (we live 2 hours away from Charlotte) to the actual apple store to get an exchange. WTF? O and this isn't the first time they've done this to us.\n\nIf you have the luxury stay away from the Suncom Member At & T Wireless Network store located\n(828) 327-9030\n2154 Us 70 Se\nHickory, NC 28601\nmanaged by Russell Lewis.\nTheir policies are ridiculous to say the least.

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★☆☆☆☆

This review is for the Address: 2154 Hwy 70 Se, Hickory, NC store managed by Russell Lewis.\n\nI just wanted to write a review about our recent experience we had at store #1355 in Hickory, NC with the manager Russell Lewis. [ Address: 2154 Hwy 70 Se, Hickory, NC ] Phone: 828-327-9030\n\nWe've been customers for 6+ years and on 2 other separate occasions we've been forced by this store to drive 2 hours away to exchange a phone ourselves because they have conveniently implemented a policy that allows them to take your money when things are going well, but refuse service when things aren't.\n\nIn short I got a phone from them, 4 days later the phone broke. Attempted to return the phone for a refund or exchange. The store assistant manager confirmed our speculation that it was in deed a defect, but nonetheless refused to give us either a refund or exchange.\n\nThey are forcing us to drive 2 hours away to Charlotte (we live 2 hours away from Charlotte) to the actual apple store to get an exchange. WTF? O and this isn't the first time they've done this to us.\n\nIf you have the luxury stay away from the Suncom Member At & T Wireless Network store located\n(828) 327-9030\n2154 Us 70 Se\nHickory, NC 28601\nmanaged by Russell Lewis.\nTheir policies are ridiculous to say the least.

 

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