Azuma Leasing

★★★★★
  • 2905 San Gabriel St

    Austin, TX 78705

    Map & Directions
  • 512-236-9007

Personal Services

Personal Services
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So far so good. Only been a week using Azuma but delivery went very well and washer & dryer are brand new. I have a year with them so we'll see. Hopefully all will go well.

3
★★★★★

So far so good. Only been a week using Azuma but delivery went very well and washer & dryer are brand new. I have a year with them so we'll see. Hopefully all will go well.

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This service is absolutely abysmal. Don't use it - especially if you live in San Antonio. They only have 1 day per week that they're available to San Antonio so good luck trying to get a repair when you need it. Of course this is never

3
★★★★★

This service is absolutely abysmal. Don't use it - especially if you live in San Antonio. They only have 1 day per week that they're available to San Antonio so good luck trying to get a repair when you need it. Of course this is never

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HORRIFIC FROM START TO FINISH!!!!

DO NOT USE THIS COMPANY - THEY ARE **AWFUL**

3
★★★★★

HORRIFIC FROM START TO FINISH!!!!

DO NOT USE THIS COMPANY - THEY ARE **AWFUL**

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Perfectly horrible experience. Disgusting equipment delivered, charged over $30 to deliver then charged over $30 to pick it up AND charged me a $25 cleaning fee (I am a sterile adult, that machine was already clean). They conveniently dont

3
★★★★★

Perfectly horrible experience. Disgusting equipment delivered, charged over $30 to deliver then charged over $30 to pick it up AND charged me a $25 cleaning fee (I am a sterile adult, that machine was already clean). They conveniently dont

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They will rip your money. Lot of overhead costs while closing the account. Please don't do business with these guys. It is better to new appliances if you are going to use them for long term.

3
★★★★★

They will rip your money. Lot of overhead costs while closing the account. Please don't do business with these guys. It is better to new appliances if you are going to use them for long term.

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Worst company I have ever deal with . From day one the dryer is giving hard time to me .After 10 days I was frustrated and I called the customer service .Then the first dryer was replaced and I got another one . Second dryer is also

3
★★★★★

Worst company I have ever deal with . From day one the dryer is giving hard time to me .After 10 days I was frustrated and I called the customer service .Then the first dryer was replaced and I got another one . Second dryer is also

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The delivery guy was very nice. Each time i speak to someone on the phone they are very helpful. The washer and dryer works great and saves me from having to go to the laundry room. Nice company.

3
★★★★★

The delivery guy was very nice. Each time i speak to someone on the phone they are very helpful. The washer and dryer works great and saves me from having to go to the laundry room. Nice company.

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So, I called the local number given to me, the leasing office was very quick at processing everything. It was a Tuesday afternoon, I had my washer and dryer by Thursday morning. So the delivery guy brings them in and installs them... cool

3
★★★★★

So, I called the local number given to me, the leasing office was very quick at processing everything. It was a Tuesday afternoon, I had my washer and dryer by Thursday morning. So the delivery guy brings them in and installs them... cool

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AZUMA leasing will STEAL money out of your personal account. I'm a 5 year customer and to re-pay me for my loyalty and the thousands I've spent with them, they went into my checking account and TOOK 2 months worth of payments for a bill I

3
★★★★★

AZUMA leasing will STEAL money out of your personal account. I'm a 5 year customer and to re-pay me for my loyalty and the thousands I've spent with them, they went into my checking account and TOOK 2 months worth of payments for a bill I

Cons: too many too list

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I used the website to set up and it only took a few minutes. I was very happy with my monthly rate. I got the date and timeframe I wanted for delivery. The delivery driver was very nice and helpful. \r
The washer and dryer have been

3
★★★★★

I used the website to set up and it only took a few minutes. I was very happy with my monthly rate. I got the date and timeframe I wanted for delivery. The delivery driver was very nice and helpful. \r
The washer and dryer have been

Pros: website, service, friendly, price

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I rented a washer and dryer from AZUMA. They seem to get a bad rap here. I can't understand why. From the person on the phone to the delivery man, everyone was cool and helpful. I had the w/d for 6 months with no issues. I guess

3
★★★★★

I rented a washer and dryer from AZUMA. They seem to get a bad rap here. I can't understand why. From the person on the phone to the delivery man, everyone was cool and helpful. I had the w/d for 6 months with no issues. I guess

Pros: Very Friendly

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Set up online and scheduled my delivery within a few minutes. Only had to wait two days for delivery so got it delivered pretty quickly. \r
\r
I was nervous at first as you may get new or used, but once it was delivered the equipment

3
★★★★★

Set up online and scheduled my delivery within a few minutes. Only had to wait two days for delivery so got it delivered pretty quickly. \r
\r
I was nervous at first as you may get new or used, but once it was delivered the equipment

Pros: Easy to Set-up, Friendly Service

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I setup on their website within a few minutes. They were offering free delivery, free 1st month, and their rate was cheaper than the other company I checked out.
The driver showed up the next day on time with my equipment. He was very

3
★★★★★

I setup on their website within a few minutes. They were offering free delivery, free 1st month, and their rate was cheaper than the other company I checked out.
The driver showed up the next day on time with my equipment. He was very

Pros: Price, Service, website, scheduling

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I do not recommend this company. Washer leaked rust on apartment's carpet. Dryer took 3 hours to dry light load of cloths.\r
They picked equipment up equipment and spread even more rusty water on the carpet. Great! \r
Now we have an

3
★★★★★

I do not recommend this company. Washer leaked rust on apartment's carpet. Dryer took 3 hours to dry light load of cloths.\r
They picked equipment up equipment and spread even more rusty water on the carpet. Great! \r
Now we have an

Pros: speedy delivery

Cons: appliances do not work and causes damage

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They did not tell me that the rental was based on credit. So I rented a wacher and dryer believing that I was doing so for $30.00 a month, then my bill came- for $58.00 a month. They do not disclose the rate to you prior to delivery and

3
★★★★★

They did not tell me that the rental was based on credit. So I rented a wacher and dryer believing that I was doing so for $30.00 a month, then my bill came- for $58.00 a month. They do not disclose the rate to you prior to delivery and

Pros: online

Cons: non-disclosure

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If I could give them 0 stars, I would. I cannot even explain how much I hate this company, especially their customer service and their billing. They charge my card for charges I do not approve. When I had to move, I requested the later

3
★★★★★

If I could give them 0 stars, I would. I cannot even explain how much I hate this company, especially their customer service and their billing. They charge my card for charges I do not approve. When I had to move, I requested the later

Pros: they have washers and dryers to rent, and they'll deliver/hook up

Cons: fees are ridiculous, everything is done online (and super slowly), people are not friendly, overall they seem very disorganized.

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I had tried to update credit card payment information online but site would not allow me update more than my phone number so I called in, spoke to a representative, gave them my updated credit card information, which was all correctly used

3
★★★★★

I had tried to update credit card payment information online but site would not allow me update more than my phone number so I called in, spoke to a representative, gave them my updated credit card information, which was all correctly used

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To start with they never answer our email inquiry submitted on THEIR web site. Customer service NEVER answers, just the "press this & that" system. Finally ordered my washer & dryer online only to find out that the soonest delivery date

3
★★★★★

To start with they never answer our email inquiry submitted on THEIR web site. Customer service NEVER answers, just the "press this & that" system. Finally ordered my washer & dryer online only to find out that the soonest delivery date

Pros: On-line ordering

Cons: ZERO customer service

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This company is EVIL!! They practice shady policies like when you have an online account, that gives them the right to charge your debit/credit card at any time for any amount! They did this 3 times to me in the past 2 months for amounts

3
★★★★★

This company is EVIL!! They practice shady policies like when you have an online account, that gives them the right to charge your debit/credit card at any time for any amount! They did this 3 times to me in the past 2 months for amounts

Pros: There are no pros to this company! NONE

Cons: Shady policies, high rates, horrible customer service

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June 2007: Received letter (company letterhead) - update credit card information online. Unable to locate form online - called Azuma - long waits/disconnected twice. Representative stated unable to update credit card information online.

3
★★★★★

June 2007: Received letter (company letterhead) - update credit card information online. Unable to locate form online - called Azuma - long waits/disconnected twice. Representative stated unable to update credit card information online.

Cons: Customer Service, Accounting, etc.

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I was referred to Azuma by my apartment to lease a washer and dryer. I notified my apartment of the delivery day so they could remove my door and trim to make it EASIER for Azuma to deliver. On the delivery day I got a call from the

3
★★★★★

I was referred to Azuma by my apartment to lease a washer and dryer. I notified my apartment of the delivery day so they could remove my door and trim to make it EASIER for Azuma to deliver. On the delivery day I got a call from the

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Being on a short term rental (6 months) my apartment complex suggested Azuma for washer and drier.\r
To start with, they were like 6 hours past the delivery time frame they had given us, and the driver was quite rude because he was

3
★★★★★

Being on a short term rental (6 months) my apartment complex suggested Azuma for washer and drier.\r
To start with, they were like 6 hours past the delivery time frame they had given us, and the driver was quite rude because he was

Pros: None!!

Cons: Bad Customer Service, old equipment, wrong equipment, ghost charges added on

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Multiple issues for the 3 monthes we had a washer and dryer from Azuma, beginning with them delivering a washer and dryer that did not work. It took them over a week to replace them and no credit for not being able to use them. Always

3
★★★★★

Multiple issues for the 3 monthes we had a washer and dryer from Azuma, beginning with them delivering a washer and dryer that did not work. It took them over a week to replace them and no credit for not being able to use them. Always

Pros: none ever experience has been negative

Cons: customer service, equipement, followup, issue resoliton

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I called on Dec 27th to have a washer and dryer I rented from Azuma Leasing picked up, since they won't allow renters to return the equipment themselves. I had sent them an email previous to the 27th saying that I wanted to cancel my

3
★★★★★

I called on Dec 27th to have a washer and dryer I rented from Azuma Leasing picked up, since they won't allow renters to return the equipment themselves. I had sent them an email previous to the 27th saying that I wanted to cancel my

Cons: impossible to get ahold of and very rude

 

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