Ace Discount Glass & Doors

★★★★☆
  • 6308 Spicewood Springs Rd

    Austin, TX 78759

    Map & Directions
  • 512-345-3105

Home & Garden

Home & Garden
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This morning for some reason my passenger side door would not close so we went to Ace Discount Glass. The man we talked to was very professional and helpful, showing me how to fix the problem (incase it happened again). The price was very reasonable for the quick service. It is not my first time at Ace Discount but I would recommend this place to anyone! You will not be disappointed!!

2
★★★★★

This morning for some reason my passenger side door would not close so we went to Ace Discount Glass. The man we talked to was very professional and helpful, showing me how to fix the problem (incase it happened again). The price was very reasonable for the quick service. It is not my first time at Ace Discount but I would recommend this place to anyone! You will not be disappointed!!

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My windshield had a large chip in it and needed to be replaced. I had plans to go out of town so needed quick service. Not only did Roy get me in and out in less than an hour, but his staff did an excellent job and offered great customer service. And the price was fair and reasonable! I am very happy with my new windshield and will be recommending Ace Discount Glass to all my friends. Thanks Roy!

2
★★★★★

My windshield had a large chip in it and needed to be replaced. I had plans to go out of town so needed quick service. Not only did Roy get me in and out in less than an hour, but his staff did an excellent job and offered great customer service. And the price was fair and reasonable! I am very happy with my new windshield and will be recommending Ace Discount Glass to all my friends. Thanks Roy!

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Brought my car in to replace an old window regulator. Roy was helpful and gave me an estimate. I also got 2 other estimates from other places, but ACE Discount Glass & Door on Spicewood Springs was by far the least expensive. The part was ordered and the next day I brought my car back at a time I suggested...they were ready for me as soon as I drove in. My car was ready in an hour. It was fast service at a reasonable price. I would definitely go back to ACE! \r\nAlso, you can go to their website and Roy made a video on how a window regulator works! Very interesting.\r\n\r\nThanks!\r\n

2
★★★★☆

Brought my car in to replace an old window regulator. Roy was helpful and gave me an estimate. I also got 2 other estimates from other places, but ACE Discount Glass & Door on Spicewood Springs was by far the least expensive. The part was ordered and the next day I brought my car back at a time I suggested...they were ready for me as soon as I drove in. My car was ready in an hour. It was fast service at a reasonable price. I would definitely go back to ACE! \r\nAlso, you can go to their website and Roy made a video on how a window regulator works! Very interesting.\r\n\r\nThanks!\r\n

.

From start to finish our experience with Ace Discount Glass was exceptional. We wanted a frameless glass shower door and RJ was precise with measurements, recommendations and answered all of our questions. The price was also very competitive. The installation was flawless and we are more than pleased with the results! This was a wonderful addition to our bathroom. Will contact Ace for as further needs arise.

2
★★★★★

From start to finish our experience with Ace Discount Glass was exceptional. We wanted a frameless glass shower door and RJ was precise with measurements, recommendations and answered all of our questions. The price was also very competitive. The installation was flawless and we are more than pleased with the results! This was a wonderful addition to our bathroom. Will contact Ace for as further needs arise.

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Found Ace in the Lakeway Community Phone Book. Had an install on a frame-less shower and it was done very poorly. I called Ace and they sent someone out to repair it. Not only did they do a great job, offer me a couple of options, but they cleaned up after themselves too! By the way, this was a new home and the sub-contractor who did the original install would not come back to fix the mess. Needless to say, they went out of business no long after; however, Ace was the hero. I would not hesitate to use them again, and again, and again...

2
★★★★★

Found Ace in the Lakeway Community Phone Book. Had an install on a frame-less shower and it was done very poorly. I called Ace and they sent someone out to repair it. Not only did they do a great job, offer me a couple of options, but they cleaned up after themselves too! By the way, this was a new home and the sub-contractor who did the original install would not come back to fix the mess. Needless to say, they went out of business no long after; however, Ace was the hero. I would not hesitate to use them again, and again, and again...

.

Our car was broken into last night outside Lambert's in Fort Worth, and since we have a small infant and it is winter, we needed a new window immediately. We called over 30 auto glass repair companies in the Dallas Fort Worth area, and even in Waco and Temple. No one had the piece of glass we needed, except for Ace. They got us in right away on a Saturday, and replaced the window and cleaned the up all of the glass in less than 45 minutes! And the cost was almost half the price we were quoted by Safelite. Would definitely return! Thank you so much!!!!

2
★★★★★

Our car was broken into last night outside Lambert's in Fort Worth, and since we have a small infant and it is winter, we needed a new window immediately. We called over 30 auto glass repair companies in the Dallas Fort Worth area, and even in Waco and Temple. No one had the piece of glass we needed, except for Ace. They got us in right away on a Saturday, and replaced the window and cleaned the up all of the glass in less than 45 minutes! And the cost was almost half the price we were quoted by Safelite. Would definitely return! Thank you so much!!!!

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called them for a quote for some work, found them very unprofessional, I decided to go to another shop

0
★☆☆☆☆

called them for a quote for some work, found them very unprofessional, I decided to go to another shop

.

Had my appt window replaced by these people. OMG, the quality of the work is barely acceptable. What is disgusting is the people we dealt with... when you ask them for some information, they would yell at you, hang up on you (multiple times)... no matter ""ladies"" or ""gentlemen"" of this company... just very very rude people.... STAY AWAY!!! agree with one of the earlier post, some of the 5 star posts here made not be written by real customers.... watch out!

0
★☆☆☆☆

Had my appt window replaced by these people. OMG, the quality of the work is barely acceptable. What is disgusting is the people we dealt with... when you ask them for some information, they would yell at you, hang up on you (multiple times)... no matter ""ladies"" or ""gentlemen"" of this company... just very very rude people.... STAY AWAY!!! agree with one of the earlier post, some of the 5 star posts here made not be written by real customers.... watch out!

.

I do not live in Autin but was attending a seminar there over the weekend. Between 12:30 am and 9:15 am Sunday morning, the front passenger door window was broken out. AAA was not able to help so the hotel desk found Ace Discount for me. Chris and Roy Cavanaugh did everything they possibly could do to take care of me and my car. I had to be back at the seminar before my car was repaired so Roy and Chris made arrangements for me to get to the seminar and get my car to me once it was repaired. The window repair was really only a small part of the service they provided I highly recommend this company.

2
★★★★★

I do not live in Autin but was attending a seminar there over the weekend. Between 12:30 am and 9:15 am Sunday morning, the front passenger door window was broken out. AAA was not able to help so the hotel desk found Ace Discount for me. Chris and Roy Cavanaugh did everything they possibly could do to take care of me and my car. I had to be back at the seminar before my car was repaired so Roy and Chris made arrangements for me to get to the seminar and get my car to me once it was repaired. The window repair was really only a small part of the service they provided I highly recommend this company.

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I am Dissatisfied with labor done. The man on the phone said all the right things but the guy who came out did not have a clue of what we had discussed on the phone. He did not have the correct parts and cheap caulking that takes 24 hours to dry (also only clear caulking that did not match). The best caulking takes 3 hours to dry. He left a mess flinging things around and getting caulking on my rug. He slapped the caulking over one mildewed area and told me we could do the rest ourselves. I was told they would clean out the old caulking, clean the area and dry it and replace it. This guy had no clue and left a mess, didn't finish my shower, used cheap material and my shower still leaks. They get one star for showing up. I was riped off.

0
★☆☆☆☆

I am Dissatisfied with labor done. The man on the phone said all the right things but the guy who came out did not have a clue of what we had discussed on the phone. He did not have the correct parts and cheap caulking that takes 24 hours to dry (also only clear caulking that did not match). The best caulking takes 3 hours to dry. He left a mess flinging things around and getting caulking on my rug. He slapped the caulking over one mildewed area and told me we could do the rest ourselves. I was told they would clean out the old caulking, clean the area and dry it and replace it. This guy had no clue and left a mess, didn't finish my shower, used cheap material and my shower still leaks. They get one star for showing up. I was riped off.

.

Please read this interesting comment below:\r\n\r\nComments\r\n\r\nRJCavanaugh? April 07, 2009 at 19:59:39 PDT \r\nSorry to hear about your troubles with Ace. My folks own the place and I have recently started working there. If you are still having problems with the door I can help you. We actually have some pretty knowledgeable technicians. I would really like to get one of them to look at your door and fix it properly. My email is RJCavanaugh1@gmail.c o m RJ Cavanaugh \r\n\r\nNotice the user's name. There is a post from this user where he is posing as a customer raving about the service. I wonder how many of these other posts were written by the owner's son or other employees???

0
★☆☆☆☆

Please read this interesting comment below:\r\n\r\nComments\r\n\r\nRJCavanaugh? April 07, 2009 at 19:59:39 PDT \r\nSorry to hear about your troubles with Ace. My folks own the place and I have recently started working there. If you are still having problems with the door I can help you. We actually have some pretty knowledgeable technicians. I would really like to get one of them to look at your door and fix it properly. My email is RJCavanaugh1@gmail.c o m RJ Cavanaugh \r\n\r\nNotice the user's name. There is a post from this user where he is posing as a customer raving about the service. I wonder how many of these other posts were written by the owner's son or other employees???

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I've had two windshields replaced here and I checked prices both times - Ace gave me the best price and they fixed it really fast. I think the fact that they are a local family owned business makes a difference.

2
★★★★★

I've had two windshields replaced here and I checked prices both times - Ace gave me the best price and they fixed it really fast. I think the fact that they are a local family owned business makes a difference.

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I have had a small crack in my pickup for a couple of years. This winter it got big enough that it would not pass inspection. I called a couple of places for prices. These guys were near my work and were willing to come to me. I originally told them I was getting prices and they lowered their price to 189$ on my 2004 ford pickup if I would bring it in to their shop. They said there were a lot of ""fly by night"" operations in town and that it was better to go with a company with an address in case there were any problems. The price was good and they told me it would only take about an hour, so I brought in my truck around lunch time. They were all eating lunch when I got there, but within a few minutes there ""best man"" got started on my windshield. I sat and watched David in their bay even though the sign said I should wait elsewhere. I guess everyone else was too busy eating lunch to worry about me. The technician really new what he was doing. I had to replace my wiper motor once and it took me about an hour to get the top part(cowling) off my truck to get to the motor. He did it in about 2 minutes. I was like,""where were you when I needed you?"". Anyway, it is a cool process to watch. They didn't skimp anywhere and my windshield passed inspection. One of the guys in the office gave me directions about the first 24 hours and taking care of my windshield, then he asked me if I would write a review online. Their ""best man"", David, really knew his way around my truck. He didn't move fast but he definitely was not slow. I was back at work about 1:20, so the install really did take about an hour. It's been a few weeks and I have had no problems. I would recommend Ace Discount Glass to anyone.

2
★★★★★

I have had a small crack in my pickup for a couple of years. This winter it got big enough that it would not pass inspection. I called a couple of places for prices. These guys were near my work and were willing to come to me. I originally told them I was getting prices and they lowered their price to 189$ on my 2004 ford pickup if I would bring it in to their shop. They said there were a lot of ""fly by night"" operations in town and that it was better to go with a company with an address in case there were any problems. The price was good and they told me it would only take about an hour, so I brought in my truck around lunch time. They were all eating lunch when I got there, but within a few minutes there ""best man"" got started on my windshield. I sat and watched David in their bay even though the sign said I should wait elsewhere. I guess everyone else was too busy eating lunch to worry about me. The technician really new what he was doing. I had to replace my wiper motor once and it took me about an hour to get the top part(cowling) off my truck to get to the motor. He did it in about 2 minutes. I was like,""where were you when I needed you?"". Anyway, it is a cool process to watch. They didn't skimp anywhere and my windshield passed inspection. One of the guys in the office gave me directions about the first 24 hours and taking care of my windshield, then he asked me if I would write a review online. Their ""best man"", David, really knew his way around my truck. He didn't move fast but he definitely was not slow. I was back at work about 1:20, so the install really did take about an hour. It's been a few weeks and I have had no problems. I would recommend Ace Discount Glass to anyone.

Pros: price, speed, and quality

Cons: I don't want to have to replace my windshield ever again

.

My name is RJ Cavanaugh. My family owns and operates Ace Discount Glass. I run the shower glass department. I am proud to say I work hard to provide my customers with good service at a fair price. I like using quality materials like shower hardware from CR Laurence, tempered glass from Mammoth glass, and mildew resistant silicone from Dow Corning. We are in excellent standing with Austin's Better Business Bureau and come highly regarded on Angie's List. I can assure anyone reading these reviews that we address all of our customers needs and concerns in person. Anyone posing anonymously as one of our customers need only call the main number at 345-3105 and speak to one of the owners who are on site 62 hours a week or more. I can also be reached at 786-8534 and am willing and able to help you with any glass needs. RJ Cavanaugh

2
★★★★★

My name is RJ Cavanaugh. My family owns and operates Ace Discount Glass. I run the shower glass department. I am proud to say I work hard to provide my customers with good service at a fair price. I like using quality materials like shower hardware from CR Laurence, tempered glass from Mammoth glass, and mildew resistant silicone from Dow Corning. We are in excellent standing with Austin's Better Business Bureau and come highly regarded on Angie's List. I can assure anyone reading these reviews that we address all of our customers needs and concerns in person. Anyone posing anonymously as one of our customers need only call the main number at 345-3105 and speak to one of the owners who are on site 62 hours a week or more. I can also be reached at 786-8534 and am willing and able to help you with any glass needs. RJ Cavanaugh

Pros: competitive prices and Saturday service

.

This is not the perfect time of year to be having your window break in your car. But stuff happens and when your wife asks you to organize the garage better, I suggest you do it...oh and take the car out first. A metal rake fell and hit my side window of our 2003 Ford Taurus and broke the driver side window out. Ace Discount Glass Fixed it that day, thank goodness, because it was my wifes car. She wasn't as mad since I told her after it was fixed and the price was very reasonable. Thanks for keeping me off the couch.

2
★★★★★

This is not the perfect time of year to be having your window break in your car. But stuff happens and when your wife asks you to organize the garage better, I suggest you do it...oh and take the car out first. A metal rake fell and hit my side window of our 2003 Ford Taurus and broke the driver side window out. Ace Discount Glass Fixed it that day, thank goodness, because it was my wifes car. She wasn't as mad since I told her after it was fixed and the price was very reasonable. Thanks for keeping me off the couch.

Pros: Quick Service, Good Prices

Cons: n/a

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I got a good deal and fast service. The manager at Ace Discount Glass asked me to write them a good recommendation. So here goes...shop around and call Ace. You will be totally satisfied.

2
★★★★★

I got a good deal and fast service. The manager at Ace Discount Glass asked me to write them a good recommendation. So here goes...shop around and call Ace. You will be totally satisfied.

Pros: Got a good deal

.

Sunday Morning I awoke to a vandalized broken window in my Sentra. I screamed when I saw it. \r\n\r\nI called one company and they told me it would cost $349 to fix it...I screamed twice.\r\n\r\nThen I called Ace Discount Glass. They quoted me $169. In one hour it was all behind me. Ace is great!\r\n\r\n--[-@ Anna @-]--

2
★★★★★

Sunday Morning I awoke to a vandalized broken window in my Sentra. I screamed when I saw it. \r\n\r\nI called one company and they told me it would cost $349 to fix it...I screamed twice.\r\n\r\nThen I called Ace Discount Glass. They quoted me $169. In one hour it was all behind me. Ace is great!\r\n\r\n--[-@ Anna @-]--

Pros: Very reasonable prices

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Saved $53 to fix my door glass on my escort. So cool. Take it to ACE Discount Glass.\r\n\r\nHappy Student

2
★★★★★

Saved $53 to fix my door glass on my escort. So cool. Take it to ACE Discount Glass.\r\n\r\nHappy Student

Pros: Great prices

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Had them replaced my window glass, service was ok

1
★★☆☆☆

Had them replaced my window glass, service was ok

.

I told you ACE Discount Glass I would write a good review for you. Thanks for fixing my car windshield. \r\nAce is highly recommended.\r\n\r\nSean

2
★★★★★

I told you ACE Discount Glass I would write a good review for you. Thanks for fixing my car windshield. \r\nAce is highly recommended.\r\n\r\nSean

Pros: Great Service

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My neighbor got a beautiful frameless shower. She told me she paid almost $2100 dollars. I felt like I would never have one myself, but I never gave up the dream. One day I see this truck with the words Ace Discount Glass at Rudy's. I thought it wouldn't hurt to talk to the young man. His name was AJ and he tells me he is the lead shower technician at Ace. So I talk to him about my shower and he tells me he can install my shower for 1488.88. I tried to keep my excitement down, because I thought his price might change when he saw my bathroom. Well, it didn't. It took over a week to order, but it was worth the wait. My shower is beautiful and it feels even better knowing I saved over $700. AJ you and Ace Rock

2
★★★★★

My neighbor got a beautiful frameless shower. She told me she paid almost $2100 dollars. I felt like I would never have one myself, but I never gave up the dream. One day I see this truck with the words Ace Discount Glass at Rudy's. I thought it wouldn't hurt to talk to the young man. His name was AJ and he tells me he is the lead shower technician at Ace. So I talk to him about my shower and he tells me he can install my shower for 1488.88. I tried to keep my excitement down, because I thought his price might change when he saw my bathroom. Well, it didn't. It took over a week to order, but it was worth the wait. My shower is beautiful and it feels even better knowing I saved over $700. AJ you and Ace Rock

Pros: Price and service

.

I had 18 windows in my home that were fogged. I called a 3 glass companies who sent out sales guys to give me quotes. A guy named Jeremy came out from Ace Discount Glass and gave me a great price. He returned a week later and in less 4 hours I had beautiful new windows in my home. Thanks Ace and Jeremy

2
★★★★★

I had 18 windows in my home that were fogged. I called a 3 glass companies who sent out sales guys to give me quotes. A guy named Jeremy came out from Ace Discount Glass and gave me a great price. He returned a week later and in less 4 hours I had beautiful new windows in my home. Thanks Ace and Jeremy

Pros: excellent prices,quick and quality work

Cons: Jeremy was an aggie fan

.

My insurance company (State Farm) wanted me to pay $100 to fix my windshield. They even tried to push me to their ""preferred"" glass company. That didn't seem right to me, so I asked if I could take my car to any company I wanted. My insurance company gave me a bunch of bull on the phone, but finally said I could take it to another company as long as they were ""an approved vendor"". Well most companies were not on the ""approved"" list but Ace Discount Glass was. I talked to a man named Roy and he was very enthusiastic about getting my business. After asking me a dozen questions, he finally told me he cover half my deductible for me if I brought the car to his shop. I told him I live in San Marcos and he said that if I brought the vehicle to me he would pay the entire 100 deductible. So I went to his place, way up in North Austin, and to make a long story a little shorter, the installer did a great job. I ended up getting a new windshield for free. Thanks

2
★★★★★

My insurance company (State Farm) wanted me to pay $100 to fix my windshield. They even tried to push me to their ""preferred"" glass company. That didn't seem right to me, so I asked if I could take my car to any company I wanted. My insurance company gave me a bunch of bull on the phone, but finally said I could take it to another company as long as they were ""an approved vendor"". Well most companies were not on the ""approved"" list but Ace Discount Glass was. I talked to a man named Roy and he was very enthusiastic about getting my business. After asking me a dozen questions, he finally told me he cover half my deductible for me if I brought the car to his shop. I told him I live in San Marcos and he said that if I brought the vehicle to me he would pay the entire 100 deductible. So I went to his place, way up in North Austin, and to make a long story a little shorter, the installer did a great job. I ended up getting a new windshield for free. Thanks

Pros: free windshield, quick service, and easy to deal with

Cons: location was way up in north austin

.

I woke up bright an early one morning so I could make the long haul to work downtown (I live off of 360). There is nothing worse than opening your car up and feeling that ""breeze"" and realizing that your car has been broken into! \r\n\r\nI had just driven back from California (a two day trip) and took everything else in my house worth anything (thank GOD!) except my bag of clothes. Punks broke into the nice car next to me and didn't find anything so they turned around and broke into my hooptie and all they got was my bag of laundry (all my nice clothes of course!) \r\n\r\nSo at 7am in the morning I had to call work and tell them I didn't know when I was coming in; then I called my friends boo hooing and I had no idea what to do next. One of the many I called, who actually answered that early, told me of a place near me; so I checked my seat for glass (tear) and drove there, crying, not even being able to look at the damn glass. (passenger side window thingy) that was busted to hell.\r\n\r\nWhen I got there, they amazingly had people there at 7:30am. Such nice guys got me a tissue to help with my blubbering and even fixed me up a cup of coffee. They quoted me like $130 bucks (I drive a early 2000 something Ford Taurus) and said they had the glass there in stock and could fix it in like 15 minutes.\r\n\r\nI have been to oil changing places with my car being the only one and it took like 45 minutes so I was doubtful...in the 15 minutes they had all the glass vacuumed up and the window fixed, they even gave my windshield a wipe down since it was a little grungy (I drive a hooptie I don't keep it very clean!) \r\n\r\nI was outta there and at work by 8:30ish. I searched later just in case to see if I got a good deal, and found out other places would have charged me more and didn't even have the glass in stock, they would have to drive to some warehouse and fetch it, I would have missed even more time from work!\r\n\r\nMoral of the story, go to ACE Discount Glass to get your glass needs taken care of (they do like house windows too and I saw a picture of a shower door as well-so for you peeps who can afford to have fancy showers give them a call) and always take your stuff in your house unless you want someone else wearing your clothes!!!\r\n\r\nThank you men of ACE you guys ROCK!\r\n\r\n~Naked yet satisfied!~

2
★★★★★

I woke up bright an early one morning so I could make the long haul to work downtown (I live off of 360). There is nothing worse than opening your car up and feeling that ""breeze"" and realizing that your car has been broken into! \r\n\r\nI had just driven back from California (a two day trip) and took everything else in my house worth anything (thank GOD!) except my bag of clothes. Punks broke into the nice car next to me and didn't find anything so they turned around and broke into my hooptie and all they got was my bag of laundry (all my nice clothes of course!) \r\n\r\nSo at 7am in the morning I had to call work and tell them I didn't know when I was coming in; then I called my friends boo hooing and I had no idea what to do next. One of the many I called, who actually answered that early, told me of a place near me; so I checked my seat for glass (tear) and drove there, crying, not even being able to look at the damn glass. (passenger side window thingy) that was busted to hell.\r\n\r\nWhen I got there, they amazingly had people there at 7:30am. Such nice guys got me a tissue to help with my blubbering and even fixed me up a cup of coffee. They quoted me like $130 bucks (I drive a early 2000 something Ford Taurus) and said they had the glass there in stock and could fix it in like 15 minutes.\r\n\r\nI have been to oil changing places with my car being the only one and it took like 45 minutes so I was doubtful...in the 15 minutes they had all the glass vacuumed up and the window fixed, they even gave my windshield a wipe down since it was a little grungy (I drive a hooptie I don't keep it very clean!) \r\n\r\nI was outta there and at work by 8:30ish. I searched later just in case to see if I got a good deal, and found out other places would have charged me more and didn't even have the glass in stock, they would have to drive to some warehouse and fetch it, I would have missed even more time from work!\r\n\r\nMoral of the story, go to ACE Discount Glass to get your glass needs taken care of (they do like house windows too and I saw a picture of a shower door as well-so for you peeps who can afford to have fancy showers give them a call) and always take your stuff in your house unless you want someone else wearing your clothes!!!\r\n\r\nThank you men of ACE you guys ROCK!\r\n\r\n~Naked yet satisfied!~

Pros: They had the glass in stock!!!

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Sunday morning I woke up to find my door glass broken. I tried calling glass companies from the yellow pages and only Ace was open. They had the door glass for my 300zx in their shop and fixed it in plenty of time for me to catch the Cowboys game.

2
★★★★★

Sunday morning I woke up to find my door glass broken. I tried calling glass companies from the yellow pages and only Ace was open. They had the door glass for my 300zx in their shop and fixed it in plenty of time for me to catch the Cowboys game.

Pros: Open Sundays

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The small triangular window in my 2006 Malibu was broken by some low life. Three different glass companies wanted between $450 and $550 to replace it. I couldn't believe it because it is so small. My boyfriend told me about Ace Discount Glass on Spicewood Springs Rd. They fixed it for $230 and it took less than 45 minutes. I would still have tape on the window if it weren't for Ace. Thanks. Lori

2
★★★★★

The small triangular window in my 2006 Malibu was broken by some low life. Three different glass companies wanted between $450 and $550 to replace it. I couldn't believe it because it is so small. My boyfriend told me about Ace Discount Glass on Spicewood Springs Rd. They fixed it for $230 and it took less than 45 minutes. I would still have tape on the window if it weren't for Ace. Thanks. Lori

Pros: Price, quick service

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This is the worst experience I have EVER had with ANY company. ACE Discount Glass and Doors!!!\r\nWell, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it?s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.\r\n\r\nLater I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that?s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.\r\n\r\nSo later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!\r\n\r\nWhat?s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on? What made me even angrier was that they (more than one person, including that billing ?lady? and a male ?manager?) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That?s just amazing! Again, more than one person, more than two times. In my opinion, that?s REALLY REALLU RUDE! \r\n\r\nIn the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors! I guess the scale here has to go from 0 to 5 starts, if there were an option of -5, I will give ACE that rating without any hesitation.\r\n

0
★☆☆☆☆

This is the worst experience I have EVER had with ANY company. ACE Discount Glass and Doors!!!\r\nWell, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it?s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.\r\n\r\nLater I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that?s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.\r\n\r\nSo later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!\r\n\r\nWhat?s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on? What made me even angrier was that they (more than one person, including that billing ?lady? and a male ?manager?) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That?s just amazing! Again, more than one person, more than two times. In my opinion, that?s REALLY REALLU RUDE! \r\n\r\nIn the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors! I guess the scale here has to go from 0 to 5 starts, if there were an option of -5, I will give ACE that rating without any hesitation.\r\n

Cons: LIARS, RUDE PEOPLE, BAD SERVICE

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My car windshield was damaged in the hail 2 weeks ago. I got a mobile mechanic to come on and put on another one, but he did a *craptastic* job. \n\nThe windshield was used and dirty, and he had no idea what he was doing, after putting it on, you could hear wind noise coming from the spaces in the windshield.\n\nI forked over $400 for the privilege of at least being able to use my car.\n\nI found these guys online (can't remember exactly how) and started talking with them. They immediately gave me a quote on the phone because they had my windshield in their store. And all I had to do was take it in.\n\nThe problem was that because of the hailstorm, there were no rentals in town, so it was a bit tough for me to figure out what I was going to do. \nI must have called them about 3 times to nail down a good time to come in, the good thing was that everytime I called they knew who I was, but then they'd say they'd call me back and wouldn't, so I had to keep calling them (Patiently of course ... you get nowhere with attitude in working with car people, is what I've learned) to figure out what to do.\n\nFinally, after telling me they'd call me back on a Friday to figure out if one of their guys could come get my car, fix it and bring it back to me ... they call me on on Saturday, and tell me I can bring it in and they'll have it done by the end of the day. \n\nLuckily, my buddy was in town, so we took it over at about 2pm. They promised and swore up and down that they'd have the car for me by the end of the day (I really needed to have the car that evening). Then I called again at 5pm and they said it was almost ready.\n\nThen at 5:30pm they said they'd run into a problem and that I might have to leave my car over for a day, because the glue for putting the windshield on was sticky/messy and it was hard to get the trim on the glass back on properly. I stayed calm and told them I'd call back to after I'd decided what to do.\n\nWhen I call back, I ask what the ramifications of just having the windshield done with the sticky glue were (mess and all). They say, they'll give me a call back.\n\nThen they call and say, there was a miscommunication and the car is ready. I go over to pick up my car, and wind up paying $579, tax included (they had quoted me $599 w/o tax).\n\nEverybody there was pretty nice, and cool in person, but their customer service just needs some serious, serious work (the dude at the desk, answered 3 phone calls, while he was getting my car in, instead of putting them on hold to finish up with me). \n\nSo far, it looks like they did a stellar job replacing the windshield though, and like I said, they were pretty cool dudes ... \n\nYour mileage may vary.\n\n\n\n

1
★★★☆☆

My car windshield was damaged in the hail 2 weeks ago. I got a mobile mechanic to come on and put on another one, but he did a *craptastic* job. \n\nThe windshield was used and dirty, and he had no idea what he was doing, after putting it on, you could hear wind noise coming from the spaces in the windshield.\n\nI forked over $400 for the privilege of at least being able to use my car.\n\nI found these guys online (can't remember exactly how) and started talking with them. They immediately gave me a quote on the phone because they had my windshield in their store. And all I had to do was take it in.\n\nThe problem was that because of the hailstorm, there were no rentals in town, so it was a bit tough for me to figure out what I was going to do. \nI must have called them about 3 times to nail down a good time to come in, the good thing was that everytime I called they knew who I was, but then they'd say they'd call me back and wouldn't, so I had to keep calling them (Patiently of course ... you get nowhere with attitude in working with car people, is what I've learned) to figure out what to do.\n\nFinally, after telling me they'd call me back on a Friday to figure out if one of their guys could come get my car, fix it and bring it back to me ... they call me on on Saturday, and tell me I can bring it in and they'll have it done by the end of the day. \n\nLuckily, my buddy was in town, so we took it over at about 2pm. They promised and swore up and down that they'd have the car for me by the end of the day (I really needed to have the car that evening). Then I called again at 5pm and they said it was almost ready.\n\nThen at 5:30pm they said they'd run into a problem and that I might have to leave my car over for a day, because the glue for putting the windshield on was sticky/messy and it was hard to get the trim on the glass back on properly. I stayed calm and told them I'd call back to after I'd decided what to do.\n\nWhen I call back, I ask what the ramifications of just having the windshield done with the sticky glue were (mess and all). They say, they'll give me a call back.\n\nThen they call and say, there was a miscommunication and the car is ready. I go over to pick up my car, and wind up paying $579, tax included (they had quoted me $599 w/o tax).\n\nEverybody there was pretty nice, and cool in person, but their customer service just needs some serious, serious work (the dude at the desk, answered 3 phone calls, while he was getting my car in, instead of putting them on hold to finish up with me). \n\nSo far, it looks like they did a stellar job replacing the windshield though, and like I said, they were pretty cool dudes ... \n\nYour mileage may vary.\n\n\n\n

Pros: They did good work (fingers crossed)

Cons: Their customer service needs serious work.

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I had to break into my house last night (Friday) because I was locked out. I broke the bedroom window at 11 p.m. I called Ace Discount Glass at 8 a.m. Saturday morning, they said the repair person comes in at 8:30 and he would call me then. He (Derrick) called at 8:30 a.m. and said he had two other windows to fix but he would be over after those were fixed. I told him I had an appointment from 10-11 a.m., so he said he would come by at 11 a.m to replace the window. I gave him my address. When I returned to my home at 11 a.m., Derrick was waiting with his truck at my house, and he had FINISHED replacing the window! He totally cleaned up all the broken glass and the cost was VERY reasonable. Amazing Service--I couldn't have asked for anything better.

2
★★★★★

I had to break into my house last night (Friday) because I was locked out. I broke the bedroom window at 11 p.m. I called Ace Discount Glass at 8 a.m. Saturday morning, they said the repair person comes in at 8:30 and he would call me then. He (Derrick) called at 8:30 a.m. and said he had two other windows to fix but he would be over after those were fixed. I told him I had an appointment from 10-11 a.m., so he said he would come by at 11 a.m to replace the window. I gave him my address. When I returned to my home at 11 a.m., Derrick was waiting with his truck at my house, and he had FINISHED replacing the window! He totally cleaned up all the broken glass and the cost was VERY reasonable. Amazing Service--I couldn't have asked for anything better.

Pros: Fast, Friendly, Good Quality, Reasonable Prices

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""These guys are horrible! I had a broken side window on my car.....supppose to be an easy fix right? Well the ""technician"" tells me that the inside motor has unspoiled. He doesnt have the part but he thinks that he can fix it. He doesn't wait for a yes or no he just takes off into the outside shed. An hour later he finally says ok got if fixed. Thats an extra sixty five dollars by the way. He then tells me that because he had to bend the part to fix it he won't guarantee anything. In fact he says it might break at any moment when I leave. So then WHY THE HELL DIDN""T YOU TELL ME ALL OF THIS BEFORE YOU STARTED WORKING YOU INCOMPETENT PIECE OF ****. Then about a day later the plastic covering on the door comes completely off. In fact I can't even open my door. When I call to tell them to get it fixed they put me on hold indefinitely. Run the other direction if you are thinking aobut having these guys do any work for you.""

0
★☆☆☆☆

""These guys are horrible! I had a broken side window on my car.....supppose to be an easy fix right? Well the ""technician"" tells me that the inside motor has unspoiled. He doesnt have the part but he thinks that he can fix it. He doesn't wait for a yes or no he just takes off into the outside shed. An hour later he finally says ok got if fixed. Thats an extra sixty five dollars by the way. He then tells me that because he had to bend the part to fix it he won't guarantee anything. In fact he says it might break at any moment when I leave. So then WHY THE HELL DIDN""T YOU TELL ME ALL OF THIS BEFORE YOU STARTED WORKING YOU INCOMPETENT PIECE OF ****. Then about a day later the plastic covering on the door comes completely off. In fact I can't even open my door. When I call to tell them to get it fixed they put me on hold indefinitely. Run the other direction if you are thinking aobut having these guys do any work for you.""

Cons: Poor Service. The Discount part of the name is a con to get you in the door.

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Dont even bother!!! I cant tell you what a waste of time this company has been and what a bind they have now put me in!!! I called to get my glass for my shower ordered and they came out right away....which was the last piece of good news this company ever gave me!! I then gave them my credit card number which of course they charged a deposit right away and told me it would take 10 days!! I NEVER HEAR BACK TILL I CALL 4 times!! Then I find out my glass isnt even in yet!! Then my glass a week later finally gets in and its ""wrong"" which of course I have to call and find out myself!! THEY NEVER CALLED ME BACK I WOULD ALWAYS HAVE TO CALL THEM!! Then it comes in again and of course you know that the glass is yet again the wrong cut!! Now I have been usgin our friends shower for 4 weeks!!! I have no glass in my shower and they have no idea what to do because the woner of the company who knows this is going on cant talk to me because he is playing golf all afternoon!! If you want a company tha tcan get the job done and has amazing customer service THEN CALL ANYONE BUT THIS COMPANY!!!! Now I have to start all over and call another company!!

0
★☆☆☆☆

Dont even bother!!! I cant tell you what a waste of time this company has been and what a bind they have now put me in!!! I called to get my glass for my shower ordered and they came out right away....which was the last piece of good news this company ever gave me!! I then gave them my credit card number which of course they charged a deposit right away and told me it would take 10 days!! I NEVER HEAR BACK TILL I CALL 4 times!! Then I find out my glass isnt even in yet!! Then my glass a week later finally gets in and its ""wrong"" which of course I have to call and find out myself!! THEY NEVER CALLED ME BACK I WOULD ALWAYS HAVE TO CALL THEM!! Then it comes in again and of course you know that the glass is yet again the wrong cut!! Now I have been usgin our friends shower for 4 weeks!!! I have no glass in my shower and they have no idea what to do because the woner of the company who knows this is going on cant talk to me because he is playing golf all afternoon!! If you want a company tha tcan get the job done and has amazing customer service THEN CALL ANYONE BUT THIS COMPANY!!!! Now I have to start all over and call another company!!

Pros: having to never deal with them again!!

Cons: that they are in business

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DON'T LET THE BAD REVIEWS FOOL YOU!!!!!!!!!!! these guys were awesome, after giving me the BEST price in town for my windshield (i called about 5 other places) they installed it in no time at all. great service and even better price. as for the guy who wrote the review about buying a wrong part for his car. after buying the glass and finding out that they were a salvage yard as well, i've gone to them on several occasions for parts for several different cars and they helped me out every time, even if they didn't have the part, they searched until they found the right part for me and had it there in no time. but as i was saying, about the last guy, if he was an auto mechanic and ""knows what he's talking about"" they why did he buy the wrong part for his car in the first place??????? wouldn't he know it was the wrong part? what probably happened was he asked for the wrong part, they got it, and when it didn't work, he got mad and wrote the bad review\r\n\r\ndon't listen to the bad reviews. this is a great place of business.

2
★★★★★

DON'T LET THE BAD REVIEWS FOOL YOU!!!!!!!!!!! these guys were awesome, after giving me the BEST price in town for my windshield (i called about 5 other places) they installed it in no time at all. great service and even better price. as for the guy who wrote the review about buying a wrong part for his car. after buying the glass and finding out that they were a salvage yard as well, i've gone to them on several occasions for parts for several different cars and they helped me out every time, even if they didn't have the part, they searched until they found the right part for me and had it there in no time. but as i was saying, about the last guy, if he was an auto mechanic and ""knows what he's talking about"" they why did he buy the wrong part for his car in the first place??????? wouldn't he know it was the wrong part? what probably happened was he asked for the wrong part, they got it, and when it didn't work, he got mad and wrote the bad review\r\n\r\ndon't listen to the bad reviews. this is a great place of business.

Pros: great people, great service, great price

Cons: none at all

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I needed mirror cut in a hurry and should have known better. They did cut mirror but charged 5 times the normal cost!!!!! BEWARE!!!!! I strongly suggest that you avoid them at all cost!!!!

0
★☆☆☆☆

I needed mirror cut in a hurry and should have known better. They did cut mirror but charged 5 times the normal cost!!!!! BEWARE!!!!! I strongly suggest that you avoid them at all cost!!!!

Cons: high cost!!!

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Ace's staff needs to take Valium. After selling me the wrong part for my vehicle I tried to return it. While waiting for someone to help me one of the guys in the office began cussing out a customer who bought some glass, raining down the F-bomb like a Texas hailstorm. Had the customer been present rather than on the phone I'm sure the employee would have decked him. When the employee hung up he continued with an intense tirade for the next ten minutes. \r\n\r\nFirst mistake: Don't subject customers to intense irrational immature emotional rantings either directly or indirectly. This was over the line even for a junkyard.\r\n\r\nWhen I finally got a counter man to help me he tried to blame their mistake on me.\r\n\r\nSecond mistake: I used to be an Auto mechanic. I know what I'm talking about. They sold me the wrong part and didn't have the right part in the yard. \r\n\r\nBecause I knew the mistake was theirs I didn't back down. I just wanted to return the part and get my money back. They could sell the part to somebody else. However, the counter man came out from around the counter and got in my face and began screaming at me. Not willing to be bullied I didn't back down which made him even angrier. At one point I was sure he was going to deck me.\r\n\r\nThird mistake: Don't threaten customers with bodily harm.\r\n\r\nFinally, after some back and forth I realized that this was a no-win situation and I picked up the part and walked out the door. I haven't been felt as threatened in an environment in years.\r\n\r\nFourth and biggest mistake: In the age of the internet word of customer abuse spreads rapidly. I will find every means possible to warn people away from this business and no amount of money will buy my silence. It would be unfair to anyone who is considering doing business with Ace. The part was a measley $60. I don't care about the money, but I will stand on the principle that you cannot bully customers and get away with it.

1
★★★☆☆

Ace's staff needs to take Valium. After selling me the wrong part for my vehicle I tried to return it. While waiting for someone to help me one of the guys in the office began cussing out a customer who bought some glass, raining down the F-bomb like a Texas hailstorm. Had the customer been present rather than on the phone I'm sure the employee would have decked him. When the employee hung up he continued with an intense tirade for the next ten minutes. \r\n\r\nFirst mistake: Don't subject customers to intense irrational immature emotional rantings either directly or indirectly. This was over the line even for a junkyard.\r\n\r\nWhen I finally got a counter man to help me he tried to blame their mistake on me.\r\n\r\nSecond mistake: I used to be an Auto mechanic. I know what I'm talking about. They sold me the wrong part and didn't have the right part in the yard. \r\n\r\nBecause I knew the mistake was theirs I didn't back down. I just wanted to return the part and get my money back. They could sell the part to somebody else. However, the counter man came out from around the counter and got in my face and began screaming at me. Not willing to be bullied I didn't back down which made him even angrier. At one point I was sure he was going to deck me.\r\n\r\nThird mistake: Don't threaten customers with bodily harm.\r\n\r\nFinally, after some back and forth I realized that this was a no-win situation and I picked up the part and walked out the door. I haven't been felt as threatened in an environment in years.\r\n\r\nFourth and biggest mistake: In the age of the internet word of customer abuse spreads rapidly. I will find every means possible to warn people away from this business and no amount of money will buy my silence. It would be unfair to anyone who is considering doing business with Ace. The part was a measley $60. I don't care about the money, but I will stand on the principle that you cannot bully customers and get away with it.

Pros: None that I know of

Cons: Angry employees willing to fight with customers

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I was hesitant to take my car and my husband's car to be repaired at a new place. We both had to have our windshield's completely replaced, and decided to go to this place since it was close by. Boy did we make the right choice! These guys were so knowledgeable, easy to work with, and friendly. When their truck was late due to traffice, someone actually came out and got my car to take it back to the shop and keep the appointment on time! They did an amazing job on replacing the windshield and their prices are affordable. Ask for Clyde!

2
★★★★★

I was hesitant to take my car and my husband's car to be repaired at a new place. We both had to have our windshield's completely replaced, and decided to go to this place since it was close by. Boy did we make the right choice! These guys were so knowledgeable, easy to work with, and friendly. When their truck was late due to traffice, someone actually came out and got my car to take it back to the shop and keep the appointment on time! They did an amazing job on replacing the windshield and their prices are affordable. Ask for Clyde!

Pros: Fast/Friendly, Great Window Service, Affordable Prices

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