American Soil & Stone

★☆☆☆☆
  • 2121 San Joaquin St A

    Richmond, CA 94804

    Map & Directions
  • 510-292-3000

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Richmond:
Resultset_next

A A Johnson & Son Inc

695 37TH St Oakland, AR

Resultset_next

Marin Concrete Products Inc

1550 Point San Pedro Rd San Rafael, CA

1.0 1
Hi! Sign in to let us know how American Soil & Stone was?
Write a Review
.

Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises. \n\nI ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.\n\nNeedless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back. \n\nI have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not to just completely ignore a legitimate complaint hoping it goes away.

0
★☆☆☆☆

Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises. \n\nI ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.\n\nNeedless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back. \n\nI have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not to just completely ignore a legitimate complaint hoping it goes away.

Wait, you're the expert.

If you've been to or used American Soil & Stone, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review