Montrose Ford Fairlawn

★★★★★

About Montrose Ford Fairlawn

5.0 65
Hi! Sign in to let us know how Montrose Ford Fairlawn was?
Write a Review
  « Previous 1
.

Rhonda is excellent at her job.

5
★★★★★

Rhonda is excellent at her job.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Shuttle service is great and reliable. A "good customer" deal on maintenance would be nice. Maybe a coupon after so many oil changes. Or a return of the free birthday oil change for loyal customers.

5
★★★★★

Shuttle service is great and reliable. A "good customer" deal on maintenance would be nice. Maybe a coupon after so many oil changes. Or a return of the free birthday oil change for loyal customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have all my service on my two Ford vehicles done at Montrose Ford. Have always been satisfied.

5
★★★★★

I have all my service on my two Ford vehicles done at Montrose Ford. Have always been satisfied.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

courteous and knowledgeable

5
★★★★★

courteous and knowledgeable

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very pleasant, friendly, relaxed, no pressure & courtesy.

5
★★★★★

Very pleasant, friendly, relaxed, no pressure & courtesy.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Service was scheduled for Friday 20 October but I dropped vehicle off on 19 October as it fit our schedule. Car was done to my complete satisfaction by 4:30 on 19 October. You cant beat service like that.

5
★★★★★

Service was scheduled for Friday 20 October but I dropped vehicle off on 19 October as it fit our schedule. Car was done to my complete satisfaction by 4:30 on 19 October. You cant beat service like that.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very nice fast and straight foward

5
★★★★★

Very nice fast and straight foward

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Had appt to get oil change & tire rotation. Completed within an hour. Enjoyed coffee and cereal bar in waiting area.

5
★★★★★

Had appt to get oil change & tire rotation. Completed within an hour. Enjoyed coffee and cereal bar in waiting area.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It was good. Rhonda explained what needed to be done,how long it was going to take and no hidden surprises. Very happy this time.

5
★★★★★

It was good. Rhonda explained what needed to be done,how long it was going to take and no hidden surprises. Very happy this time.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Kristen is always FANTASTIC. All service done there for 4 years.

5
★★★★★

Kristen is always FANTASTIC. All service done there for 4 years.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My wife and I had a wonderful experience at Montrose Ford. The service was excellent and very friendly.

5
★★★★★

My wife and I had a wonderful experience at Montrose Ford. The service was excellent and very friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was looking for a specific vehicle. Rick worked for over two weeks to help find the exact car we wanted. This is the second car I have purchased with Rick's help. He does a terrific job. Ask for him, you won;t be disappointed.

5
★★★★★

I was looking for a specific vehicle. Rick worked for over two weeks to help find the exact car we wanted. This is the second car I have purchased with Rick's help. He does a terrific job. Ask for him, you won;t be disappointed.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

With Will it has been excellent!!!!!! He is a great guy and I never felt pressured to buy!!!! LOVE him!!!!

5
★★★★★

With Will it has been excellent!!!!!! He is a great guy and I never felt pressured to buy!!!! LOVE him!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Recall on 2013 focus. Door latch and transmission. Oil change.

5
★★★★★

Recall on 2013 focus. Door latch and transmission. Oil change.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Nice people and efficient service

5
★★★★★

Nice people and efficient service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dropped our for off and went super smooth got a call when it was done.

5
★★★★★

Dropped our for off and went super smooth got a call when it was done.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Jess was very helpful and friendly she in show me my option and helping me pick the right one.

5
★★★★★

Jess was very helpful and friendly she in show me my option and helping me pick the right one.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Easy to make an appointment, premises clean & comfortable. Reasonably priced.

5
★★★★★

Easy to make an appointment, premises clean & comfortable. Reasonably priced.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Service was completed on time as promised. Warranty work completed. Best part was the customer service received from Kristen. She is knowledgeable about the products and service required as well as making sure every item is completed properly. She pays attention to every detail making sure the customer is informed as to the progress. It shows that she takes pride in the job she does. Thanks Kristen!!

5
★★★★★

Service was completed on time as promised. Warranty work completed. Best part was the customer service received from Kristen. She is knowledgeable about the products and service required as well as making sure every item is completed properly. She pays attention to every detail making sure the customer is informed as to the progress. It shows that she takes pride in the job she does. Thanks Kristen!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Jessica has helped me buy my first new car! Her and Johnny Thompson both made me feel at home at Montrose.

5
★★★★★

Jessica has helped me buy my first new car! Her and Johnny Thompson both made me feel at home at Montrose.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very professional! Good conversation and organized!

5
★★★★★

Very professional! Good conversation and organized!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Everyone was nice of course but I have a leased vehicle . I have been hearing a noise in my rear left wheel or suspension area. Over so many miles the less my car is covered and the more money I have to pay out of my pocket . I got there at 7:45 am and I asked for them to see if they could find the noise and rotate my tires and change my oil . So they call me after 1:30 and tell me they couldn't hear it but that's because it just rained and probably lubricated the sound. So needless to say it didn't get fixed and I waited from 7:45 am till 1:45 just for rotation and oil change . That's a little long of a wait and now I'll be paying more when the sound I hear gets worse and turns into something worse . Not cool but whatever I guess.

5
★★★★★

Everyone was nice of course but I have a leased vehicle . I have been hearing a noise in my rear left wheel or suspension area. Over so many miles the less my car is covered and the more money I have to pay out of my pocket . I got there at 7:45 am and I asked for them to see if they could find the noise and rotate my tires and change my oil . So they call me after 1:30 and tell me they couldn't hear it but that's because it just rained and probably lubricated the sound. So needless to say it didn't get fixed and I waited from 7:45 am till 1:45 just for rotation and oil change . That's a little long of a wait and now I'll be paying more when the sound I hear gets worse and turns into something worse . Not cool but whatever I guess.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Josh Mills did an excellent job showing the vehicle. Very pleasurable experience!

5
★★★★★

Josh Mills did an excellent job showing the vehicle. Very pleasurable experience!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Have dealt with Kristen and Andre on several occasions. They are always knowledgeable, pleasant and professional.

5
★★★★★

Have dealt with Kristen and Andre on several occasions. They are always knowledgeable, pleasant and professional.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was my second time on this day I came to Montrose Ford to get an oil change. The wait time was too long in the morning. I will call first next time.

5
★★★★★

This was my second time on this day I came to Montrose Ford to get an oil change. The wait time was too long in the morning. I will call first next time.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Rhonda was amazing and very helpful. She is also reliable and maintainEd communication with me during the entire experience.

5
★★★★★

Rhonda was amazing and very helpful. She is also reliable and maintainEd communication with me during the entire experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Everything was done that I requested and it was done quicker than estimated.

5
★★★★★

Everything was done that I requested and it was done quicker than estimated.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Kristen was very helpful with everything and is very understanding of my concerns

5
★★★★★

Kristen was very helpful with everything and is very understanding of my concerns

Was this review helpful to you?
Ratings_icons Ratings_icons

.

She was very pleasant and extremely knowledgeable about my vehicle. The service was fast and the service provider did an excellent job at getting me through the payment process and guiding me to my vehicle. I simply cannot say enough about Ms. Yeager as the other service providers should take notice and follow her lead. The service experience was without question the finest I have ever received. I will continue to get my vehicle serviced at Montrose Ford because of this experience and will consider Montrose for my next new car. Thank You for your kindness and attentiveness.

5
★★★★★

She was very pleasant and extremely knowledgeable about my vehicle. The service was fast and the service provider did an excellent job at getting me through the payment process and guiding me to my vehicle. I simply cannot say enough about Ms. Yeager as the other service providers should take notice and follow her lead. The service experience was without question the finest I have ever received. I will continue to get my vehicle serviced at Montrose Ford because of this experience and will consider Montrose for my next new car. Thank You for your kindness and attentiveness.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent service and attention to detail.
.

5
★★★★★

Excellent service and attention to detail.
.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very good experience, quick.

5
★★★★★

Very good experience, quick.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Adam was very helpful and polite.

5
★★★★★

Adam was very helpful and polite.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Andre said car will be done around 11:30 and it was.

5
★★★★★

Andre said car will be done around 11:30 and it was.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I came in because I got a couple things in the mail about my lease so I stopped in to ask some questions. I ended up getting a new car due to the amazing efforts of my sales guy Will Sutton. Will did an exemplary job getting me exactly what I asked for and I was pretty demanding LOL

As always everyone was helpful, friendly and knowledgeable

I will never buy a car from anyone except my Montrose Ford

5
★★★★★

I came in because I got a couple things in the mail about my lease so I stopped in to ask some questions. I ended up getting a new car due to the amazing efforts of my sales guy Will Sutton. Will did an exemplary job getting me exactly what I asked for and I was pretty demanding LOL

As always everyone was helpful, friendly and knowledgeable

I will never buy a car from anyone except my Montrose Ford

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Helpful service all around. .

5
★★★★★

Helpful service all around. .

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Jerry Freymoyer was my salesman. Very professional and listened to my needs from the start. The finance office was also top notch. I really enjoyed doing my business at Montrose Ford and have told many of our friends of my experience. Hats off too everyone we met that day!

5
★★★★★

Jerry Freymoyer was my salesman. Very professional and listened to my needs from the start. The finance office was also top notch. I really enjoyed doing my business at Montrose Ford and have told many of our friends of my experience. Hats off too everyone we met that day!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

as usual everyone was wonderful! Will spent a great deal of time with us making sure we got the best vehicle for our needs at a price we could afford. He was friendly knowledgable and exactly the kind of sales help we have come to expect at Montrose Ford.We will always purchase our cars with you and encourage our friends and family to do the same

5
★★★★★

as usual everyone was wonderful! Will spent a great deal of time with us making sure we got the best vehicle for our needs at a price we could afford. He was friendly knowledgable and exactly the kind of sales help we have come to expect at Montrose Ford.We will always purchase our cars with you and encourage our friends and family to do the same

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Top notch, start to finish... .

5
★★★★★

Top notch, start to finish... .

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Came in to just do a test drive as I was thinking of purchasing a new vehicle in the new future. Ray and Dave Hooser both did such a great job that I leased a 2017 Ford Fusion that day! Third car from Montrose, would never go anywhere else. Staff is great!

5
★★★★★

Came in to just do a test drive as I was thinking of purchasing a new vehicle in the new future. Ray and Dave Hooser both did such a great job that I leased a 2017 Ford Fusion that day! Third car from Montrose, would never go anywhere else. Staff is great!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Service was outstanding and so was Kristen.

5
★★★★★

Service was outstanding and so was Kristen.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Kristen is always so friendly and helpful. She always smiles and makes the process seamless.

5
★★★★★

Kristen is always so friendly and helpful. She always smiles and makes the process seamless.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Andre helped me a couple weeks before this, with a blown tire and dented rim I had. He asked if I bought my car at Montrose, and then called my warranty plan and found out they would cover replacement of both. He saved me about $600. He was so nice, professional and personable. He then helped me when I came back about a noise in the front left side. It turned out to be a bad strut, which was also covered, minus my deductible. He again was very nice, prompt, courteous, professional...he is a great asset to your team. thank you

5
★★★★★

Andre helped me a couple weeks before this, with a blown tire and dented rim I had. He asked if I bought my car at Montrose, and then called my warranty plan and found out they would cover replacement of both. He saved me about $600. He was so nice, professional and personable. He then helped me when I came back about a noise in the front left side. It turned out to be a bad strut, which was also covered, minus my deductible. He again was very nice, prompt, courteous, professional...he is a great asset to your team. thank you

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It was excellent, moved along quickly with our purchase. Staff was very friendly.

5
★★★★★

It was excellent, moved along quickly with our purchase. Staff was very friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Smooth, thorough, courteous .

5
★★★★★

Smooth, thorough, courteous .

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been a customer of Liberty Ford for 6-8 years but when I went to do this transaction, I was treated TERRIBLY. I was referred to Montrose Ford by the Marketing Manager at Summit Mall. From my initial email exchange with Ben Elson to Jessica's handling of the transaction, I am now a very happy customer of Montrose Ford!

5
★★★★★

I have been a customer of Liberty Ford for 6-8 years but when I went to do this transaction, I was treated TERRIBLY. I was referred to Montrose Ford by the Marketing Manager at Summit Mall. From my initial email exchange with Ben Elson to Jessica's handling of the transaction, I am now a very happy customer of Montrose Ford!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Easy to talk to salesman that worked with me yo get the car and features I wanted.

5
★★★★★

Easy to talk to salesman that worked with me yo get the car and features I wanted.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent communication and Hard Work

5
★★★★★

Excellent communication and Hard Work

Was this review helpful to you?
Ratings_icons Ratings_icons

.

josh is an exceptional young man!

5
★★★★★

josh is an exceptional young man!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very pleasant atmosphere. Salesman was very good. Would definitely buy there again.

5
★★★★★

Very pleasant atmosphere. Salesman was very good. Would definitely buy there again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dave was very helpful and knowledgeable about the different trucks that I test drove. He along with Mike Patton went above and beyond to make sure my experience was stress free and seamlesss. Their customer service and attention to detail was top notch. We plan on being a lifelong customer due to the experience we had. We will definitely be telling friends and family about Montrose.

5
★★★★★

Dave was very helpful and knowledgeable about the different trucks that I test drove. He along with Mike Patton went above and beyond to make sure my experience was stress free and seamlesss. Their customer service and attention to detail was top notch. We plan on being a lifelong customer due to the experience we had. We will definitely be telling friends and family about Montrose.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Montrose Ford Fairlawn, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review