MAACO

★★★☆☆
  • 444 Somerville Ave 6

    Somerville, MA 02143

    Map & Directions
  • 617-284-6730

About MAACO

Categories
Hours
Mon-Fri 8am-5:30pm, Sat 10am-12:30pm

Personal Services

Personal Services
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3.0 2
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At Geek Choice we use Maaco for our fleet of vehicles. This Maaco always stands behind its work. Service is very quick with high quality.

2
★★★★★

At Geek Choice we use Maaco for our fleet of vehicles. This Maaco always stands behind its work. Service is very quick with high quality.

Pros: This Maaco stands behind its work.

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I was given the hard sell when I first came in & was told that they were having a slow week & they would give me a discount if I left my car this week. I went to pick up my car & it was not ready when they said it ws going to be. I was promised a reimbursement for the car rental for the extra day but there was no reimbursement check when I went to pick it up the next day. Upon pick up, I went to get in the car & found that there was paint dust/residue ALL over the place. All over the seats, carpeting, dash, cupholders, storage slots, etc. I asked if they could clean it & they said they didn't have time. So I asked if I could get a refund & the young man rudely said ""Then go get your money back"". I left feeling uncomfortable & noticed that they just wanted to get out of there because it was close to closing time. Upon further inspection I found: *my glass window was painted on, along with my side mirror; *my windshield wipers, mud guards, and tires were covered in wax and other oversprayed products; *a hole in my bumper was not fixed, just painted over; *scratches on my bumper were not fixed, just painted over; *scratches on my rear spoiler were not fixed, just painted over; *there was a new scratch on my trunk; *there was a new scratch in the front of my car on the right of the windshield (behind the side mirror); *there was bubbling paint on my front bumper; *and to top it all of there was a roll of green tape left in my car. Even though I was pressured to leave my car there because 'business was slow', my car was not ready when they promised it would be. The rental I was supposed to receive for free, I had to pay for. Overall, I felt that they rushed the job as evident by the roll of green tape left in my car & the dust all over the interior with no clean-up. I tried to contact the Manager & Maaco Customer Service line but they did not want to offer me any type of refund. Save yourself the time and aggravation.

0
★☆☆☆☆

I was given the hard sell when I first came in & was told that they were having a slow week & they would give me a discount if I left my car this week. I went to pick up my car & it was not ready when they said it ws going to be. I was promised a reimbursement for the car rental for the extra day but there was no reimbursement check when I went to pick it up the next day. Upon pick up, I went to get in the car & found that there was paint dust/residue ALL over the place. All over the seats, carpeting, dash, cupholders, storage slots, etc. I asked if they could clean it & they said they didn't have time. So I asked if I could get a refund & the young man rudely said ""Then go get your money back"". I left feeling uncomfortable & noticed that they just wanted to get out of there because it was close to closing time. Upon further inspection I found: *my glass window was painted on, along with my side mirror; *my windshield wipers, mud guards, and tires were covered in wax and other oversprayed products; *a hole in my bumper was not fixed, just painted over; *scratches on my bumper were not fixed, just painted over; *scratches on my rear spoiler were not fixed, just painted over; *there was a new scratch on my trunk; *there was a new scratch in the front of my car on the right of the windshield (behind the side mirror); *there was bubbling paint on my front bumper; *and to top it all of there was a roll of green tape left in my car. Even though I was pressured to leave my car there because 'business was slow', my car was not ready when they promised it would be. The rental I was supposed to receive for free, I had to pay for. Overall, I felt that they rushed the job as evident by the roll of green tape left in my car & the dust all over the interior with no clean-up. I tried to contact the Manager & Maaco Customer Service line but they did not want to offer me any type of refund. Save yourself the time and aggravation.

Pros: still thinking

Cons: one of the worst car experiences I've ever had

 

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