AAA Window-Siding-Doors

★☆☆☆☆
  • 230 S Logan St

    Lincoln, IL 62656

    Map & Directions
  • 309-699-0484

About AAA Window-Siding-Doors

Categories
  • Home Remodeling Contractors
  • Glass Work
  • Siding Contractors
  • Roofing Contractors
  • Door Repair
Hours
M-F 8am-8pm, Sa 8am-3pm, Su Closed
Special Offer
Contact us today!
Emails
  • customerservice@tripleasiding.com
Brands
  • CertainTeed
Services
  • Warranties & Guarantees
  • Free Estimates
  • Exterior Doors
  • Warranties
  • Free Estimates
  • Siding Installation
  • Military Discounts
  • Installation Services
  • Decorative Doors
Products

Siding Contractors

    Doors & Windows Installation

      1.0 1
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      The install went great. The contractor they had on their staff was A+. His works were flawless and looked and still looks perfect. He worked non-stop during the rain and shine that day and did a professional job on both the front and back door. I give him kudos on the quality he performed. So far extremely happy with the doors. Until I noticed these were not what we talked about. These were not at all the doors we talked about or agreed on. They were the correct color, they had replaceable windows and the standard door handles but that was it. I immediately thought the accidentally put in the incorrect doors. These doors will not hold up to our dog. There was no kick plate and there are no signs there are reinforced as discussed. They appeared to be nice quality standard aluminum storm doors.
      I sent them an email asking for explanations and communication. Asked where were the kick plates and reinforcements. I took a few days but the sales manager called back. There was never an apology or anything close to that. He told me he called to explain that he claimed that he told us that this door does not come with kick plates and he told us that on the day of the sale. I told him that he knew that we were looking for reinforced heavy-duty doors and that is what we told them multiple times and that we agreed that we were getting. He informed me I was wrong and that he told us that this is what we ordered. He told me that he told us when he could not find a picture of the plates that there were not available. But both my wife and I disagree with that. During this call he had me call my wife while he squirmed his way around the lies he told us about these doors. When I conferenced my wife on the call I had him speak to her. I again she was under the impression that these were reinforced doors with a kick plate. After I let him speak to both my wife and me about the doors he sold us. I asked him about the doors themselves. I told them these are not reinforced doors. Then he said it. All are standard doors are reinforced. But it told him that you sold us and told us were purchasing a reinforced door. He then changed his tune and asked us to hold. And said no this is a reinforced door. He then asked my wife to describe the bottom of the door. And she described it perfectly it barred out about 2.5 inches around the frame. He then put us on hold. And asked for her to take a picture and text it to him. She did just that. And then he tried to make up answer why we have a standard door and paid for a reinforced door. By this time, he had been explaining to me for 45 minutes that we order a standard door and paid almost 2500 for two standard doors to be installed. By this time, I was very upset. I asked to speak to the manager and he explained he was the manager, So I asked the speaker to the owner. He told me the owner does not speak to customers. He was not letting me speak. So I had to speak up and over him just to ask a question. It turns out his company does not Sell and storm doors with kick plates at all. He admitted that he thought they did but he was incorrect. Buy this time I asked why these were just standard door and not reinforced. But he was upset that I was speaking over him. Again I asked to speak to the owner about being sold 2 standard doors and being lied to by him for the last 45 minutes. I continued to talk and he hung up on me.
      A few minutes later I was able to get him on the phone again and he told me the owner will be calling me back personally. I requested for the call to come to the Home phone after 4:30 pm when I was available. I waited every day that week for a call. The call did not come that week. I have been emailing the company requesting a call back after 4:30 every week in July. I received no communication from AAA. But their email system does an auto-reply to all communications so I have receipts of them receiving these request. But still no word.
      As for the Staff of the company I give them an A+ but as for the management and owners, they have failed big time.
      Again I request for them to call me back any day after 4:30 PM to discuss this bait a switch situation. You charged me almost 2500 dollars for about 1000 dollars of work and supplies. These doors will not hold up to my dog. The Door handles already are becoming loose. I want to discuss this situation.
      Thank you
      ERIC of Normal Illinois

      1
      ★☆☆☆☆

      The install went great. The contractor they had on their staff was A+. His works were flawless and looked and still looks perfect. He worked non-stop during the rain and shine that day and did a professional job on both the front and back door. I give him kudos on the quality he performed. So far extremely happy with the doors. Until I noticed these were not what we talked about. These were not at all the doors we talked about or agreed on. They were the correct color, they had replaceable windows and the standard door handles but that was it. I immediately thought the accidentally put in the incorrect doors. These doors will not hold up to our dog. There was no kick plate and there are no signs there are reinforced as discussed. They appeared to be nice quality standard aluminum storm doors.
      I sent them an email asking for explanations and communication. Asked where were the kick plates and reinforcements. I took a few days but the sales manager called back. There was never an apology or anything close to that. He told me he called to explain that he claimed that he told us that this door does not come with kick plates and he told us that on the day of the sale. I told him that he knew that we were looking for reinforced heavy-duty doors and that is what we told them multiple times and that we agreed that we were getting. He informed me I was wrong and that he told us that this is what we ordered. He told me that he told us when he could not find a picture of the plates that there were not available. But both my wife and I disagree with that. During this call he had me call my wife while he squirmed his way around the lies he told us about these doors. When I conferenced my wife on the call I had him speak to her. I again she was under the impression that these were reinforced doors with a kick plate. After I let him speak to both my wife and me about the doors he sold us. I asked him about the doors themselves. I told them these are not reinforced doors. Then he said it. All are standard doors are reinforced. But it told him that you sold us and told us were purchasing a reinforced door. He then changed his tune and asked us to hold. And said no this is a reinforced door. He then asked my wife to describe the bottom of the door. And she described it perfectly it barred out about 2.5 inches around the frame. He then put us on hold. And asked for her to take a picture and text it to him. She did just that. And then he tried to make up answer why we have a standard door and paid for a reinforced door. By this time, he had been explaining to me for 45 minutes that we order a standard door and paid almost 2500 for two standard doors to be installed. By this time, I was very upset. I asked to speak to the manager and he explained he was the manager, So I asked the speaker to the owner. He told me the owner does not speak to customers. He was not letting me speak. So I had to speak up and over him just to ask a question. It turns out his company does not Sell and storm doors with kick plates at all. He admitted that he thought they did but he was incorrect. Buy this time I asked why these were just standard door and not reinforced. But he was upset that I was speaking over him. Again I asked to speak to the owner about being sold 2 standard doors and being lied to by him for the last 45 minutes. I continued to talk and he hung up on me.
      A few minutes later I was able to get him on the phone again and he told me the owner will be calling me back personally. I requested for the call to come to the Home phone after 4:30 pm when I was available. I waited every day that week for a call. The call did not come that week. I have been emailing the company requesting a call back after 4:30 every week in July. I received no communication from AAA. But their email system does an auto-reply to all communications so I have receipts of them receiving these request. But still no word.
      As for the Staff of the company I give them an A+ but as for the management and owners, they have failed big time.
      Again I request for them to call me back any day after 4:30 PM to discuss this bait a switch situation. You charged me almost 2500 dollars for about 1000 dollars of work and supplies. These doors will not hold up to my dog. The Door handles already are becoming loose. I want to discuss this situation.
      Thank you
      ERIC of Normal Illinois

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